Phone (09) 367 0000
Patient enquiries: (09) 375 4300
Known extension/pager: (09) 307 4949
Admission & Planning Unit: Ext 24210 / 23225 | Fax: (09) 375 7038
Acute Referrals Service: (09) 375 7030, Ext: 24048 |Fax: (09) 307 2858
Outpatient appointments & surgical booking enquiries: (09) 638 0400
Mental Health Services
24 Hour Crisis Line: 0800 800717
GP / External Specialist Help Desk: (09) 307 2800
Auckland City Hospital is New Zealand's largest public hospital and clinical research facility. As one of the leading public healthcare providers in the country, it is committed to excellence in patient care, research, training, and community service.
The hospital brings together the services of Greenlane Clinical Centre and the National Women's Hospital into one building, and links with Starship Children's Hospital.
These services combined make the Auckland District Health Board the largest trainer of doctors in New Zealand, with approximately 1,477 medical staff.
Auckland City Hospital has the largest elective surgery delivery system in the country with 23,000 patient discharges every year. Conversely, the hospital undertakes an average of 30,000 acute surgical discharges and 66,000 acute medical and rehabilitation discharges every year.
Some of the specialist services provided by the Auckland City Hospital for the whole of New Zealand are:
The new Auckland City Hospital is nine levels high and around 80,000sq metres. It is one of New Zealand's largest public buildings.
The architects have designed a building which ensures that all the wards have access to natural light. The final design is an 'H' shape and has a very large internal courtyard which is flooded with natural light.
There is also a glassed atrium linked between the existing Auckland Hospital building (now known as the Support Building) and the new Auckland City Hospital.
The interior of the new Auckland City Hospital is not the usual clinical hospital ambience the public may be used to. The use of warm colours and fabrics ensure a welcoming environment for patients and visitors.
All Auckland District Health Board facilities are smoke free.
Our Vision
Healthy Communities, Quality Healthcare
Hei Oranga Tika, mo te lti me te Rahi
Our aim is to achieve the right mix of services for the people of Auckland City, while balancing the needs of people who live outside our area and require our tertiary services.
Our Values
Integrity, Respect, Innovation and Effectiveness
Kiau ki te tika me te pono
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Family and visitors are important when people are unwell or getting better, and so is rest.
For most wards visiting hours are from 11am to 8pm, with patients' rest hours between 1pm to 3pm.
We recommend two visitors at a time at the bedside.
To visit outside of these times or for longer or for greater numbers of visitors, please talk to the Charge Nurse or Midwife on the ward or unit. If visiting after 8pm, visitors must report to Security at the reception desk on Level 5.
Family/whanau rooms are available on each ward. We ask that visitors are considerate of other patients and keep noise levels low when visiting and supervise children at all times.
People who are unwell should refrain from visiting until they are better, to help prevent bugs spreading around the hospital.
Muffin Break
Weekdays: 6.30am - 7pm
Weekends: 8am - 5pm
Public Holidays: 8am - 4pm
Location: Galleria on Level 5
Planet Espresso
Location: Galleria on Level 5
Monday to Thursday: 7am - 6pm
Friday: 7am - 5pm
Saturday to Sunday: 8am - 5pm
Public Holidays: Closed
Location: Atrium Level 3
Monday to Friday: 7.30am - 3.30pm
Subway
7 days a week: 7am - 8pm
Weekends: 8am - 8pm
Location: Galleria on Level 5
Cold Drinks and Snack Foods
All levels at Auckland City Hospital
Level 2 Atrium Starship (coffee, hot chocolate, soup)
Level 3 Starship (also frozen meals)
St Pierre Sushi
Monday to Sunday: 8am - 8pm
Location: underneath Car Park A - Park Road
Columbus Coffee
Monday to Friday: 6.30am - 6pm
Saturday and Sunday: 7am - 5pm
Location: underneath Car Park A - Park Road
Buses
Buses are available outside the Main Entrance on Park Road.
For further bus information, see Auckland Transport, or phone 09 366 6400 or tollfree on 0800 10 30 80 if outside the local calling area.
Taxis
A taxi phone is located in the Main Entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the Main Entrance (Level 4).
Waitemata Shuttle Service The hospital Shuttle Service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, the Greenlane Clinical Centre, and Waitemata DHB’s Red Beach clinic. There is a charge for this service. For more information click here
There are two car parks at Auckland City and Starship Children's Hospital.
Visitors and patients to Auckland City Hospital should use Car park A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15 minute drop off and pick up in this car park.
Visitors and patients to Starship Children’s Hospital should use Car park B behind Starship, which is accessed from Grafton Road or Park Road.
Disabled car parks are provided in both Car parks.
Public Parking Fees
| Hours | Fee |
| 0-15 | Free |
| 15-30 minutes | $3.00 |
| 30 minutes-1 hour | $4.00 |
| 1-2 hours | $6.00 |
| 2-3 hours | $8.00 |
| 3-4 hours | $9.00 |
| 4-5 hours | $10.00 |
| 5-6 hours | $12.00 |
| 6-7 hours | $15.00 |
| 7-8 hours | $18.00 |
| Lost Ticket | $20.00 |
Emergency Department
For urgent or critical care, drivers should follow the signs to the Emergency Department which is clearly signposted from the entrance.
Transition Lounge Parking
Patients can wait in the comfort of the Transition Lounge after discharge while they are waiting for relatives to collect them. The Transition Lounge is located on Level 5 of the Support Building.
There is a free 15 minute drop off and pick up in car park A (opposite the Transition Lounge). There are also two car parking spaces, (marked in blue) opposite the Transition Lounge, where relatives can park for 5 minutes while they collect their family member.
Te Whare Awhina
This is the accommodation service located on the Auckland City Hospital site operating under Maori tikanga/protocols and is available to whanau/family who meet the entry criteria.
The accommodation is short term and primarily for whanau who live outside the Auckland region and have a family member in hospital.
Whanau who live within the Auckland region who are supporting an acutely ill patient will be considered on a case by case basis.
Patients are not eligible for accommodation.
A small fee may be charged if you are not eligible for a Ministry of Health subsidy.
Bookings are made via a referral from the Auckland DHB service/ward.
Hospital Pharmacy
Medications are dispensed to inpatients while they are in hospital, by the hospital pharmacy.
Auckland City Hospital Pharmacy
This is a retail pharmacy situated in the shopping area on Level 5.
Monday to Friday: 8am - 6pm
Saturday/Sunday: 10am - 4pm
Phone: (09) 307 8997
Location: Level 5, Support Building
Security Officers are on duty 24 hours a day. They patrol all of the facilities on the hospital site.
The hospital and wards are locked down each night at 8pm and security guards are stationed at the Level 4 Main Entrance and the Accident and Emergency Department on Level 2.
The Chaplaincy Service is available to all patients and their whanau/ families and hospital staff.…
A 24-hour service is available through wards/departments for those patients requiring this service.…
The Volunteer Site Ambassadors provide friendly assistance enabling people to find their way around the new hospital, clinics, wards and other facilities as required.…
Monday to Friday, 9am - 7pm. Phone: (09) 307 4949, ext 25501…
Will your healthcare at ADHB cost you anything?
New Zealand has a publicly funded healthcare system for New Zealand citizens and permanent residents.…
There are two teams based at Auckland City Hospital and Starship Hospital.…
A u c k l a n d C i t y H o s p i t a l R e t a i l S h o p s
Auckland Hospital Florist
Monday to Friday: 8.30am - 7pm
Saturday: 10am - 6pm
Sunday: 11am - 6pm
Public Holidays 11am - 6pm
Phone: (09) 375 4385
Fax: (09) 375 4386
Location: Galleria on Level 5.
Kwikimart
General groceries, confectionery, newspapers and beverages.
Weekdays: 7am - 6pm
Weekends: 9am - 5pm
Location: Galleria on Level 5.
Auckland Hospital Book & Post Shop
Magazines, gifts, papers and book shop including Kiwi Bank, NZ Post Shop and Lotto
Mon, Tues, Thur, Fri: 8am - 5.30pm
Wednesday: 8am - 6.30pm (5.30 - 6.30pm retail and Lotto only)
Saturday: 10am - 7pm
Sunday: 10am - 4pm (NZ Post/Kiwi Bank closed)
Closed statutory and public holidays
Location: Galleria on Level 5.
Other Services Nearby
On Park Road, just two minutes walk from the hospital, there are a number of shops including eat in or takeaway food, petrol station, dairy, superette and hairdresser.
Newmarket shopping centre has a full range of shops. It is 10 minutes walk across the Domain or a quick trip on a Link Bus.
Automatic Teller Machine (ATM)
There is an ASB cashflow machine in the Level 5 foyer next door to the florist. This machine accepts most major cards and the Level 5 shops and car park also accept EFTPOS.
There is an ASB cashflow machine also located on Level 3 in Starship Hospital.
ASB Open Branch 27 August 2012
Located in a new building at 2 Park Road, Grafton this new branch builds on ASB’s previous support of Auckland Hospital and commitment to support the local community.
The new branch will be open five days a week between 9:00am and 4:30pm. Two ATMs and a secure dropbox for customers to make deposits will be available to customers 24 hours, seven days a week.
Telephones
Coin and card operated telephones are available in the hospital main corridors on all floors. Phone cards can be purchased at the shops on Level 5.
