Central Auckland > Public Hospital Services > Counties Manukau Health >

Kidz First Children's Hospital

Public Hospital

Hospital Road
Otahuhu
Auckland

Description

Kidz First Children's Hospital is purpose built to deliver family centred health care and serve the culturally diverse Counties Manukau community.   The 82-bed hospital's design meets not only the medical care needs but also the developmental, emotional and social needs of children, young people and their families.

Services provided at Kidz First Children's Hospital include:

  • Paediatric inpatient medical care - acute paediatric medical service that practises family/whanau centred care with a parent or caregiver encouraged to stay with their children
  • Paediatric inpatient surgical care - acute (urgent) and elective (non-urgent) orthopaedic, plastic surgical (including specialist Paediatric Burns Unit) and otorhinolaryngeal (Ear, Nose & Throat) patients also practising family/whanau centred care
  • Child protection service - medical assessment, consultation, support, education and liaison with all agencies with regards to child abuse/protection issues.

Parent Information Handbook
This book includes valuable information about how your child is likely to respond to the hospital experience, what you can do to help and who will join with you on your child's healthcare team.  Click here to view.

Region

Central Auckland

Document Downloads

Note: PDF downloads require the free Adobe Reader application to view.

Visiting Hours

Parents or primary caregivers can have access to wards 24 hours a day, 7 days a week.  Visiting policy applies to all other visitors.

Visiting times on most wards are between 2.00pm and 8.00pm.
Visitors are restricted to two at a time.

Children are welcome, but must be supervised by an adult.

Please note: Children under the age of 16 cannot supervise or provide care to younger members of their family.

Refreshments

A variety of food and hot and cold beverages can be purchased by the general public, patients and staff from the following retail shops and coffee carts at Middlemore Hospital:

Pulse Café 
Monday to Friday:     7.30am – 6.00pm 
Saturday & Sunday:  9.00am – 5.30pm           
Location: Hospital Main Entrance                    (EFTPOS Available)

Wishbone Cafe and Catering
Monday to Friday:     7.00am - 4.00pm
Ph: 09 259 4080
Location: Ko Awatea                                      (Eftpos Available inc all credit cards)

Coffee Carts
Location 1: Galbraith Building Foyer                        
Monday to Friday:      7.00am - 2.30pm           (No EFTPOS Available)

Location 2: Support Building Foyer
Monday to Friday:       7.00am - 1.00pm        (No EFTPOS Available)

Fuku Sushi
Monday to Friday:      10.00am – 5.00pm
Saturday:                   10.00am – 3.00pm
Location: Shop 104, Hospital Main Entrance   (EFTPOS Available)

Travel Directions

Follow the Middlemore Hospital signs from the following motorway exits:

Southern Motorway
From the North: Princes Street, Otahuhu
From the South: Papatoetoe/Otara (East Tamaki Road) Exit

South-Western Motorway
From either direction: Massey Road 

Kidz First Children's hospital is accessed through Entrance 2.

Public Transport

Access to public transport is available outside the Staff Entrance (Galbraith) on Hospital Road. There is a train station, bus stop and taxi stand. Timetables for these are available from the help desk at the Main Entrance.

By bus
Bus stops are situated just outside the Staff Entrance (Galbraith) on Hospital Road.
For further bus information, see Maxx Timetables. or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.

By train
Middlemore Hospital is located next to the railway line, with trains stopping frequently at the station outside the hospital.  For further train information, see Maxx Timetables.

Parking

Parking is limited on the site, however parking sites outside the Kidz First entrance are provided especially for parents. You need to display a parking permit to use this carpark or risk your car being towed. This permit is only issued to parents of patients who are in Kidz First. You will not be guaranteed a place if parking spaces have all been taken.

Patients may be set down or picked up from outside the Kidz First Entrance, which has a small number of free short-term parks reserved for this purpose only. Please consider others and remove cars as soon as possible.

Mobility Parking
spaces can be found near most of the entrances around the hospital. Please ensure you display an authorised mobility parking pass at all times.  Click here for more information about mobility parking at Counties Manukau DHB locations.

Parking for all other visitors is available in designated paid visitor parking spaces around the Middlemore Campus.  There is a new public designated parking area beside the new Edmund Hillary Block.  Please follow the signs and to enter the visitor car park insert your ticket barcode up.  Remove the ticket and the barrier will rise.

Autopay stations are located throughout the carpark and Hospital Main Entrance.  After validating your ticket you have 15 minutes to exit the carpark otherwise extra payment is required.

Daily Parking Charges: 

0 - 0.15 hours FREE
0.15 - 1.00 hours $3.60
1.00 - 2.00 hours $7.20
2.00 - 3.00 hours $10.80
3.00 - 4.00 hours $14.40
Over 4.00 hours $18.00
Each consecutive day $18.00
Lost ticket fee $35.00


Free parking for 30 minutes between 2pm - 8pm
Betwen 2.00pm - 8.00pm visitors can park for 30 minutes with no charge.  The visitor must leave within the 30 minutes otherwise normal rates apply.

Hours of operation: 24 hours per day / 7 days a week 

Accommodation

Kidz First
Within Kidz First Children's Hospital we provide a bed in the room for the caregiver of every child. Each room is equipped with it's own ensuite, TV and telephone that family can use. We also provide meals for one caregiver free of charge.

Whare Rapuora
Whare Rapuora offers accommodation to all cultures for family who need to stay. Your nurse and the Cultural Resource Unit can organise this. Payment is by koha. For bookings phone the Middlemore Hospital operator on 09-276 0000.  Information and booking facilities for relatives accommodation can be discussed with the Charge Nurse/Midwife to see if it is possible.

Pharmacy

Hospital Pharmacy
Medicines prescribed while patients are in hospital are supplied by the Hospital Pharmacy.  The Hospital Pharmacy does not fill prescriptions when patients are discharged. The closest Community Pharmacy is located at Middlemore Hospital near the Main Entrance.

Family Circle Pharmacy
The Family Circle Pharmacy is a privately owned company. Discharge medications can be, but do NOT have to be, filled from this pharmacy. This pharmacy provides a Wheelchair and Crutch hire service.

Monday - Friday:         8.00am to 6.00pm
Saturday:                   10.00am to 3.00pm
Sunday:                      10.00am to 2.30pm

Phone: (09) 259 4350  Fax: (09) 259 4351.

Security

Security officers are on duty 24 hours a day and patrol all hospital areas. Security staff are always available during the evenings and at night. Most of the entrances are locked at night and visitors should access the hospital by the main entrance.

Support Services

Accounts Receivable Office - Hospital Fees/Charges

The Accounts Receivable Office is the department that handles and manages the hospital charges to non-residents. 

New Zealand citizens or those who have obtained permanent residence are entitled to publicly funded health care. 

If you were not born in New Zealand and have not previously shown evidence of residency you…

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Chaplaincy Services

The Chaplains offer spiritual, social and emotional support to patients, their relatives and staff within the hospital.…

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Complaints - Feedback Procedure

Click here for information on making Complaints and Feedback

CMDHB Interpreting and Translation Services (ITS)

Welcome to the Counties Manukau District Health Board Interpreting and Translation Service.…

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Smokefree Service

Counties Manukau DHB promotes good health and is committed to the Smokefree Policy.…

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Volunteers

The Volunteers provide varying support services to visitors, patients and staff here at Middlemore Hospital.…

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Other

Telephones
Public coin and card operated phones can be located at the following locations:

  • Main Hospital Entrance
  • Galbraith Building Entrance (old entrance)
  • Emergency Department
  • All ward levels

Phone cards can be purchased at Middlemore Books & Gift Centre (refer to details below).

Middlemore Hospital Retail Shops
Middlemore Hospital Florist 
Monday to Friday: 9.00am - 7.00pm
Saturday: 11.00am - 6.30pm
Sunday: 12.00pm - 6.30pm
Phone: (09) 270 0678 or 0800 883 888  Fax: (09) 270 0679 
Website: www.middlemorehospitalflorist.co.nz  
Location: Hospital's Main Entrance foyer

Middlemore Books & Gift Centre
Monday to Friday: 9.00am - 6.00pm
Weekends: 9.00am - 4.30pm 
Phone: (09) 276 7705  Fax: (09) 276 7725
Location: Hospital's Main Entrance next to Pulse Cafe

Automatic Teller Machines (ATM)
There are two ATMs available to make cash withdrawals and deposits. These machines are serviced by the National Bank and the ASB. Most cards are accepted. These machines are located in the Hospital's Main Entrance foyer. 

Useful Website:
Kidshealth for information on child and youth health
www.kidshealth.org.nz
kidshealth is a child and youth health information website to support parents and health professionals. The site is a joint initiative between the Starship Foundation and the Paediatric Society of New Zealand and proudly sponsored by ASB.
The kidshealth site includes important information such as keeping children well, medical conditions and helping families through many health complexities such as disability, education and accessing welfare assistance. Material has been developed with substantial input from many professionals, experts and parents from all over the country.

  • Phone

    (09) 276 0000

  • Fax

    (09) 276 5204

Outpatient appointments
& surgical booking enquiries
Ph (09) 277 1660

Website

www.countiesmanukau.health.nz

Hospital Road
Otahuhu
Auckland

Street Address

Hospital Road
Otahuhu
Auckland