Phone (09) 367 0000

Patient enquiries:
(09) 375 4300
Known extension/pager:
(09) 307 4949
Admission & Planning Unit:
Ext 24210 / 23225
Fax: (09) 375 7038
Acute Referrals Service:
(09) 375 7030, Ext: 24048
Fax: (09) 307 2858
Outpatient appointments
& surgical booking enquiries:
(09) 638 0400
Mental Health Services
24 Hour Crisis Line:
0800 800717
GP / External Specialist
Help Desk: (09) 307 2800

Auckland's new acute adult hospital on the Auckland District Health Board's Grafton site opened in October 2003.

It brings together the services of Auckland, Green Lane and National Women's Hospitals into one building, and links with Starship Children's Health. This represents a fundamental reorganisation of the Auckland District Health Board's staff and services. See separate listings for Starship Children's Health and Greenlane Clinical Centre.

The new Auckland City Hospital is nine levels high, which is five levels lower than the existing Auckland Hospital building. At around 80,000sq metres, it is one of New Zealand's largest public buildings.

The architects have designed a building which ensures that all the wards have access to natural light. The final design is an 'H' shape and has a very large internal courtyard which is flooded with natural light.

There is also a glassed atrium linked between the existing Auckland Hospital building (now known as the Support Building) and the new Auckland City Hospital.

The interior of the new Auckland City Hospital is not the usual clinical hospital ambience the public may be used to. The use of warm colours and fabrics ensure a welcoming environment for patients and visitors.

All Auckland District Health Board facilities are smoke free.

Our Vision

Is Healthy Communities, Quality Healthcare

Hei Oranga Tika, mo te lti me te Rahi.

Our aim is to achieve the right mix of services for the people of Auckland City, while balancing the needs of people who live outside our area and require our tertiary services.

Our Values

Are Integrity, Respect, Innovation and Effectiveness.

Kiau ki te tika me te pono.

Whanau/family and visitors are important when people are unwell or getting better, and so is rest.

For most wards visiting hours are from 11am to 8pm, with patients' rest hours between 1pm to 3pm.

We recommend two visitors at a time at the bedside.

To visit outside of these times or for longer or for greater numbers of visitors, please talk to the Charge Nurse or Midwife on the ward or unit. If visiting after 8pm, visitors must report to Security at the reception desk on Level 5.

Whanau/family rooms are available on each ward. We ask that visitors are considerate of other patients and keep noise levels low when visiting and supervise children at all times.

Unwell visitors or children should refrain from visiting. 

Muffin Break

Weekdays: 6.30am - 7pm
Weekends: 8am - 5pm
Public Holidays: 8am - 4pm
Location: Galleria on Level 5

Planet Espresso

Location: Galleria on Level 5
Monday to Thursday: 7am - 7pm
Friday: 7am - 5pm
Saturday to Sunday: 8am - 5pm 
Public Holidays: Closed

Location: Atrium Level 3
Monday to Friday: 7.30am - 3.30pm

Subway

7 days a week: 6.30am - 8pm
Location: Galleria on Level 5

Cold Drinks and Snack Foods

All levels at Auckland City Hospital
Level 2 Atrium Starship (coffee, hot chocolate, soup)
Level 3 Starship (also frozen meals)

Buses are available outside the Main Entrance on Park Road.

For further bus information, see Maxx Timetables, or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.

There are taxi stands at the Main Entrance of Auckland City Hospital and the Support Building.

Waitemata Shuttle Service  The hospital Shuttle Service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, the Greenlane Clinical Centre, and Waitemata DHB’s Red Beach clinic. There is a charge for this service. For more information click here

Parking charges apply if you park in the hospital grounds.

Pay parking for visitors and patients is available in the Visitors' Carpark - Carpark A (use the Park Road entrance and follow the signs). 
A 5-minute drop off area is located outside the Main Entrance.

Parking charges are:

Transition Lounge Parking
There are two carparks (marked in blue) opposite the Transition Lounge, where  relatives can park for 5 minutes while they collect their family member. Patients can wait in the comfort of the Transition Lounge after discharge while they are waiting for relatives to collect them.The Transition Lounge is located on Level 5 of the Support Building.

Parking for Disabled
Parking for disabled is available in the visitor's Carpark - Carpark A and near the Support Building in Carpark B (to reach this area, enter from Park Road and follow the signs to the right). Access to Auckland City Hospital is through Entrance B and via the shops to the main reception area on Level 5.


Free Shuttle Bus
There is a  free shuttle bus (The Hospital Hopper) to take patients, families, visitors and clinic patients around the site. It stops on demand at the Carpark A building, at the Cancer and Blood Services Building, the Main Entrance to Auckland City Hospital and at the Starship Entrance.
The shuttle picks up and drops off every 15 minutes. Look for the Hospital Shuttle signs at the above stop off points.
Monday to Friday : 8.30 am - 5.30pm

Te Whare Awhina

This is the accommodation service located on the Auckland City Hospital site operating under Maori tikanga/protocols and is available to whanau/family who meet the entry criteria.

The accommodation is short term and primarily for whanau who live outside the Auckland region and have a family member in hospital.

Whanau who live within the Auckland region who are supporting an acutely ill patient will be considered on a case by case basis.

Patients are not eligible for accommodation.

A small fee may be charged if you are not eligible for a Ministry of Health subsidy.

Bookings are made via a referral from the Auckland DHB service/ward.

Hospital Pharmacy

Medications are dispensed to inpatients while they are in hospital, by the hospital pharmacy.

Auckland City Hospital Pharmacy

This is a retail pharmacy situated in the shopping area on Level 5.

Monday to Friday: 8am - 6pm
Saturday/Sunday: 10am - 4pm 

Phone: (09) 307 8997
Location: Level 5, Support Building

Security Officers are on duty 24 hours a day. They patrol all of the facilities on the hospital site.

The hospital and wards are locked down each night at 8pm and security guards are stationed at the Level 4 Main Entrance and the Accident and Emergency Department on Level 2.

Telephones

Coin and card operated telephones are available in the hospital main corridors on all floors. Phone cards can be purchased at the shops on Level 5. 

Auckland City Hospital Retail Shops

Auckland  Hospital Florist

Monday to Friday: 8.30am - 7pm
Saturday: 10am - 6pm
Sunday: 12 md - 6pm

Phone: (09) 375 4385
Fax:     (09) 375 4386

Location: Galleria on Level 5.

Kwikimart

General groceries, confectionery, newspapers and drinks.

Weekdays: 7am - 6pm
Weekends: 9am - 5pm

Location: Galleria on Level 5.

Auckland Hospital Book & Post Shop

Magazines, gifts, papers and book shop including Kiwi Bank, NZ Post Shop and Lotto

Mon, Tues, Thur, Fri: 8am - 5.30pm
Wednesday: 8am - 6.30pm (5.30 - 6.30pm retail and Lotto only)
Saturday/Sunday: 10am - 4pm  (no NZ Post/Kiwibank services)

Closed statutary and public holidays

Location: Galleria on Level 5.

On Park Road, just two minutes walk from the hospital, there are a number of shops including eat in or takeaway food,  petrol station, dairy, superette and hairdresser.

Newmarket shopping centre has a full range of shops. It is 10 minutes walk across the Domain or a quick trip on a Link Bus.

Automatic Teller Machine (ATM)

There is an ASB cashflow machine in the Level 5 foyer next door to the florist. This machine accepts most major cards and the Level 5 shops and car park also accept EFTPOS.

There is an ASB cashflow machine also located on Level 3 in Starship Hospital.

Influenza A H1N1 Swine Flu

For information on  please click on the following link: Northern Regional Health Coordination Centre (NRHCC) - Response to Influenza A H1N1 (Swine Flu)