Phone (09) 839 0000 or Freephone 0800 80 93 42

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Waitemata District Health Board

Mission: TO MAKE A HEALTHY DIFFERENCE

Values: INTEGRITY, COMPASSION, CUSTOMER FOCUS, OPENNESS, RESPECT

Strategic Themes: SEAMLESS SERVICE, WELLNESS AND RESPONSIBILITY, CONSUMER AND FAMILY FOCUS, SAFETY

Waitemata DHB provides health services to approximately 500,000 residents of North Shore City, Waitakere City, and Rodney District. It has the largest population of any district health board.

Waitakere Hospital is located on Lincoln Road in Henderson, seated at the foot of the magnificent Waitakere Ranges and close to the black volcanic sand beaches of the west coast.

 In 1945 the original Waitakere Maternity Hospital was a small building in Te Atatu. The idea of a new hospital was raised that year, but it was another ten years before a site was found for the ‘North Western Hospital’.

In the ensuing years a geriatric block was built and the site also became a base for community home health and support services, child disability services and for health services to school children - public health nurses, hearing and vision testing, school dental services.

In the year 2000 then-Prime Minister Helen Clark announced funding for a $60 million redevelopment of Waitakere Hospital, and in 2005 the ‘new’ Waitakere Hospital as it exists today was opened, providing acute inpatient services for the populations of Waitakere and Kaipara Ki-Raro. It features the following facilities:

• 76 medical beds
• 6 coronary care beds
• an Emergency Care Centre with 22 cubicles and 2 resuscitation beds
• a Surgical Unit with 4 operating theatres (1 being a dedicated obstetric theatre) and 2 endoscopy procedure rooms
• elective surgical and endoscopy services are provided from the Surgical Unit
• a Maternity Unit
• acute gynaecology, elective gynaecology, colposcopy, and some urogynaecology services
• a Special Care Baby Unit (SCBU)
• a Paediatric Service
• an Allied Health Team of: social workers, physiotherapists, occupational therapists, speech language therapists. Dietitians also work on the wards but are part of Nutrition Services.

There are two wards specialising in the assessment, treatment, and rehabilitation of patients over 65 years of age. Specialist outpatient clinics are also provided for older adults.

There is a Mental Health inpatient unit also based on the Waitakere Hospital site, with the West Mental Health community services based nearby in Paramount Drive.

Acute General Medical Wards - Karekare, Anawhata, and Titirangi: between 11am - 2pm and 3.30pm - 8pm.

Eldery Rehabilitation Wards - Huia and Muriwai: between 2pm - 8pm.

Coronary Care Unit: between 10am - 1pm and 3pm - 8pm.

Emergency Care Centre: please liaise with ECC staff regarding appropriate visiting times.

Maternity Wards - Piha and Te Henga:

• Partners only between 0800 and 2000 (8am and 8pm).
• All other visitors between 1400 and 2000 (2pm and 8.00pm).  
• Rest period between 1230 and 1400 (12.30pm and 2pm).
• Discharge time 11am.

Special Care Baby Unit:

• parents of babies may visit 24 hours a day
• others may visit between 2pm - 8pm
• only two people at a time may visit the bedside and one of these people must be a parent
• parents can designate four people who may visit without a parent present. These designated people may visit between the hours of 2pm - 8pm, with a maximum of two people visiting a bedside at one time
• please ensure that all visitors are free from infections and colds as our babies are susceptible to these illnesses and need protecting from them
• this policy is strictly applied. Any other visiting arrangements will be at the discretion of the SCBU Charge Nurse Manager.

Caffe Ritazza run the Kanuka Cafe which is open in the main foyer of the hospital between 8am - 4pm Monday to Friday.

There are also vending machines supplying snack foods and drinks in the main foyer, and in the Emergency Care Centre.

To access Waitakere Hospital from the main link road from Auckland, travel along State Highway16 (Northwestern Motorway) and take the Lincoln Road exit.

See the AA road map and hospital site map attached on the left of the page for directions.

Bus stops are located on Lincoln Road in close proximity to the hospital. Bus route, bus timetable and bus fare information is available by visiting www.maxx.co.nz

Taxi ranks are located outside the Health West building (opposite the Waitakere Hospital entrance). If there are no taxis immediately available, patients and visitors can request for one to be called to the main reception entrance. Assistance is also available from the reception desk for patients unable to walk to the taxi stand.

Community to Hospital Shuttle Service:
The Community to Hospital Shuttle Service is available to transport people to outpatient appointments at North Shore, Waitakere and Auckland Hospitals, the Greenlane Clinical Centre, and the Hibiscus Coast Community Health Centre.

The shuttle services are on demand with no set timetable. Bookings are essential and must be made at least two working days in advance of travel. Please download more information about the service. To reserve a seat please call 0800 809 342 or 09 426 0918 between 9.30am to 4pm Monday to Friday.

Waitakere has separate parking areas for patients, visitors and staff.

Patient & Visitor Parking
Patient parking is situated close to the hospital and by the entrance to Maternity and the outpatient buildings. Visitor parking is situated at the front of the main carpark. Download our map to view the patient and visitor car parking areas. Patients and visitors are charged a parking fee as per the schedule of parking charges below. These charges apply 24 hours a day, 7 days a week. Patients and visitors collect a parking ticket from the barrier arm ticket dispenser upon arrival at the hospital. They will need to pay at one of the pay machines before leaving the site.

*The 0-3 minute tariff is to deter motorists from using the hospital grounds as a shortcut.
**If you lose your visitor parking ticket you incur the cost of the full daily tariff ($11).

Mobility Parking
Mobility carparks are situated close to the hospital and outpatient clinics. They are available to anyone who is on hospital business and who displays a valid CCS permit. If you require assistance and would like to speak to the parking staff please call 0800 101 190 and you will be connected directly to the Traffic Office.

For the hearing impaired you can text 021 740 617 or 021 591 528 to advise the traffic services team of any special needs that you may have prior to your arrival at North Shore or Waitakere Hospital.

Barrier Arm Operation
The barrier arms and pay machines operate 24 hours a day, 7 days a week.

Cyclists
Cyclists do not pay parking fees. Cycle racks are situated close to the main entrance.

There is no accommodation on the hospital site for visitors but there are many motels along Lincoln Road and in the surrounding area of Henderson.

There is not currently a pharmacy on site at Waitakere Hospital but there is one planned to open.

The nearest pharmacy is Ratanui Pharmacy at 77 Lincoln Road across from the hospital.

Open Monday to Friday 8:30am - 6pm. Ph (09) 837 5234.

SAFETY

The security team aim to provide a safe and secure environment for patients, staff and visitors. They patrol inside the hospital and the grounds and car parks 24 hours a day, seven days a week.

ACCESS CONTROL

The wards and some areas have restricted access to prevent unauthorised people from entering. All staff carry WDHB identification cards that can be presented on request.

The hospital main entrance is locked at 8pm, therefore those wishing to gain access to the wards after visiting times should contact the ward for permission and security should be contacted to allow escorted entry.

FIRE DRILLS

The hospital conducts fire and disaster drills regularly. If an alarm sounds please follow staff instructions and do not be alarmed.

CCTV

For safety and protection, CCTV operates in both hospitals, inside and in the grounds.

ZERO TOLERANCE TO VIOLENCE

The security department also work with traffic staff, police and ambulance officers when required to provide added assistance should a situation occur.

WDHB has a zero tolerance attitude to violence and aggression to staff and others. If you experience violence and/or aggression nursing staff should be notified.

TREATY OF WAITANGI

Waitemata DHB supports the government policy of reducing inequalities. Working in partnership with Maori at all levels and in all parts of the district health sector helps the DHB ensure participation occurs, resulting in better health outcomes for Maori people who experience inequitable outcomes.

Waitemata DHB's partnership programme is consistent with the Treaty of Waitangi and adheres to the framework outlined by the New Zealand Public Health and Disability Act 2000.

CHARGING POLICIES

People eligible for free hospital treatment:

• New Zealand citizens born in New Zealand
• people with permanent resident status
• refugees admitted by Immigration Service; people over 16 and ordinarily resident or previously ordinarily resident (legally) throughout preceding two years or who can provide proof that they intend to remain for two years
• people under 16 and in the care and control of the above
• Cook, Nuie and Tokelau Islands
• residents of Gt. Britain and Northern Ireland (including premature birth and complex maternity cases but excluding normal maternity or those with pre-existent condition)
• UK Royal Navy personnel
• residents of Australia, except antenatal outpatients
• US Antarctic Expedition personnel
• overseas students enrolled in a course of study of two years or more.

Please Note: People who are not New Zealand citizens may be required to produce evidence of entitlement - passport, residency permit or other Immigration Service documentation when first registering for treatment.

People NOT eligible for free treatment:

People who fall into the following categories will be billed for the full cost of services provided:

• all other nationalities not mentioned above including Commonwealth nations, Ireland, Japan, Fiji, Western Samoa, Tonga, New Caledonia, Tahiti, Kiribati and Vanuatu
• NZ citizens or their dependants who have not themselves lived in NZ. New Zealanders born overseas must live here to qualify
• people born in the UK or Australia but now resident elsewhere and outside NZ or who have come specifically for treatment
• diplomats, Fullbright scholars except those from UK or Australia
• seamen from overseas ships
• those on temporary permits (student/work/visitor) of less than 2 years’ duration.

Waitemata DHB has adopted the same policies as other Auckland hospitals with regard to people who are not entitled to free or subsidised care.

People will be asked to make arrangements for payment of the full cost of their consultation or treatment ''in advance of admission'' in non-acute cases.

Please Note: Waitemata DHB accepts its obligations in respect of emergency and acute care, but we would remind GPs this is not free for people listed above.

Please note that marriage to a New Zealand citizen or resident does not automatically confer residency status.

SMOKEFREE DHB

Waitemata DHB is a recognised smokefree environment and workplace. This means Waitemata buildings, grounds and vehicles are required to be smokefree at all times. Therefore smoking is not permitted by staff, patients, contractors, or members of the public in any area of the hospital.

If patients or visitors are found smoking within the hospital grounds they will be asked to leave. Repeat offenders may be issued with a trespass notice.

The Waitakere Hospital grounds extend out to Lincoln Road and Woodford Avenue.

VALUABLES or LOST ITEMS

The hospital allows patients to keep and use personal clothing and possessions. However we encourage you to leave your valuables such as jewellery and large amounts of cash at home or with a trusted person. Patients arriving at the hospital will be encouraged to send valuables home for safekeeping. If items need to be removed and you are not able to decide for yourself due to your medical condition, nursing staff will itemise and secure the items.

If you lose something during your stay/visit please notify your nurse immediately. Lost items are handed into the Security Office beside ECC.

WEST AUCKLAND HEALTH SERVICES FOUNDATION

The West Auckland Health Services Foundation (WASHF) is a charitable trust established to provide support for all services operated by the Waitemata District Health Board in Waitakere City and West Rodney District. 

The Foundation’s philosophy is entwined with that of the newly redeveloped Waitakere Hospital, focusing on wellness and community participation. The Foundation receives gifts, donations, bequests, grants and goods-in-kind, and manages all sponsorship relationships that benefit Waitakere Hospital and its community-based services. Over $1 million has been received by way of grants and donations over the past three years and over $500,000 in goods-in-kind.

The Foundation has a number of programmes established to provide ongoing support for the hospital and community based services.

For further information about the Foundation’s programmes, to make a donation of any kind, or to become a volunteer please contact Waitakere Hospital (09) 839 0000 or Freephone 0800 80 93 42.