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Confidentiality, Your Rights and What to Expect when Accessing Te Whare Marie

Your rights:

When you use our service you are protected by a number of rights under the Health and Disability Commissioner Act 1994. These include the right to be informed about your treatment, the right to be treated with respect and dignity, and the right to receive services of an appropriate standard.

If you feel we have not respected your rights you may make a complaint to the Kaiwhakapaparangi/Team Leader of Te Whare Marie or the CCDHB Complaints Facilitator [contact (04) 385 5999 or email complaints@ccdhb.org.nz].  We welcome feedback on our service.

You can also contact the Health and Disability Commissioner on 0800-112-233 or the Privacy Commissioner on 0800-803-909.

Your confidentiality:

As a service we are obligated to keep all information shared with us confidential. Should you present a risk to yourself or others we have a responsibility to withdraw this confidentiality. Your case manager will discuss this with you at your first hui. Your case manager will also ask you to sign a ‘Your Health Information' form. This will outline the services that you have decided we can share information with.

What to expect when accessing Te Whare Marie:

Oranga Ngakau is a useful guide for accessing all mental health services, including Te Whare Marie.  It gives advice on what to expect when you are referred to a mental health service and who may help you in your recovery journey.

Location Information

Contact Details

Phone (04) 237 4589 ext 7901/7902
Fax (04) 918 2900

Street Address

Rauta Crescent
C/- Puketiro Centre
Kenepuru Community Hospital
Porirua 5022

Postal Address

C/- Puketiro Centre
Kenepuru Community Hospital
PO Box 50233
Porirua 5022

Map & more information

Click here for a map and more information about this location.