Click on a service below for all contact details

• Acute Allied Health Team More Info
• Adult Rehabilitation & Health of Older People (ARHOP) More Info
• Adult Rehabilitation Service (Neurological) More Info
• Anaesthesia & Pain Medicine More Info
• Auckland Regional Burn Service/ National Burn Service More Info
• Birthing and Assessment (B & A) More Info
• Bone Density Service More Info
• Cardiology More Info
• Community Geriatric Services More Info
• Community Stroke Rehabilitation More Info
• Counties Manukau Outpatient Antimicrobial Therapy (OPAT) More Info
• Disability Services More Info
• Emergency Department More Info
• Endocrinology More Info
• Gastroenterology and Hepatology More Info
• General Surgery More Info
• Haematology Service - Clinical and Laboratory More Info
• Haumanu Pharmacy More Info
• Hospital & Specialist Dentistry - Regional Service More Info
• Infection Prevention and Control More Info
• Infectious Diseases More Info
• Intensive Care Unit & High Dependency Unit More Info
• Internal Medicine More Info
• Kidz First Neonatal Care More Info
• Koropiko (Mental Health Services for Older People) More Info
• Laboratory Services More Info
• Living Smokefree More Info
• Lymphoedema Service More Info
• Maaori (Maori) Health Provider Services More Info
• Maternal & Fetal Medicine Midwifery Service | Counties Manukau | Te Whatu Ora More Info
• Maternity Services More Info
• Needs Assessment & Service Co-ordination (NASC) More Info
• Neurology More Info
• Nutrition and Dietetics More Info
• Obstetrics & Gynaecology More Info
• Occupational Therapy More Info
• Ophthalmology More Info
• Oral & Maxillofacial Surgery - Regional Service More Info
• Orthogeriatrics More Info
• Orthopaedics More Info
• Palliative Care Services More Info
• Pharmacy More Info
• Physiotherapy More Info
• Plastic Reconstructive and Hand Surgery More Info
• Psychological Medicine More Info
• Radiology More Info
• Renal More Info
• Respiratory More Info
• Rheumatology More Info
• Services for Older People More Info
• Social Work More Info
• Speech Language Therapy More Info
• Stroke Service More Info
• The Memory Team More Info
• Tiaho Mai (Mental Health - Inpatient Unit) More Info
• Vascular Surgery More Info
• Violence Intervention Programme More Info
• Volunteers More Info
• Wound Care Service More Info

South Auckland

• Complaints / Feedback Form (PDF, 406.1 KB)
  

  2014

Face masks must still be worn when visiting any CM Health facilities. 

If unwell, get a COVID-19 test and stay home. If you have any questions call Healthline on 0800 611 116.

Get a COVID-19 test and stay home if you feel unwell. Call Healthline on 0800 611 116 if you have any questions.

Visitors are asked not to enter our facilities if they or anyone in their household has COVID-19 or flu-like symptoms, or if they are currently advised to isolate.

Disposable medical-grade face masks must be worn when inside our facilities. If you do not have one, we can provide one for you to use. Reusable cloth masks, scarves, bandannas, or t-shirts cannot be used when visiting a health facility.

Outpatient areas

For questions about Outpatient Appointments - Customer Service

• Phone: (09) 277 1660 available 07.30 am – 6.00 pm, Monday - Friday (except public holidays)
• Email: 

Click here for more information.

These restrictions apply to all hospitals and outpatient facilities. 

Other Facilities:
Inpatient services are also provided at our other facilities, which include Kidz First Children's Hospital, the Manukau Surgery Centre, Pukekohe Hospital, Franklin Memorial Hospital, Botany Downs Maternity Unit and Papakura Maternity Unit as well as dedicated mental health and rehabilitation units.    Outpatient services are primarily provided at Manukau SuperClinic™ and Botany SuperClinic™.

If you are not sure, please feel free to contact us at the numbers listed below:

• For Information/Visiting Hours: phone (09) 270 4799
• For Patient Enquiries: phone (09) 276 5004
• For Tiaho Mai (Acute Mental Health Unit): phone (09) 270 4742

Counties Manukau Health provides patients and visitors with a number of convenient shopping facilities. On the ground floor, by the main entrance of the Hospital, you will find ‘Paataka Place’ which includes the Haumanu Pharmacy, Send-a-Basket (florist), and a variety of food and beverage options. 

For more information, visit Counties Manukau Health website

Middlemore Hospital is signposted from the following motorway exits:

Southern Motorway

From the North:   Princes Street, Ōtāhuhu
From the South:   Papatoetoe/Ōtara (East Tāmaki Road) Exit

South-Western Motorway

From either direction:   Massey Road

Click on the following link for the Middlemore Hospital

Get directions

By free shuttle service for staff and patients

The shuttle runs every hour and half hour between Middlemore Hospital and Manukau SuperClinic.

If you have an outpatient appointment and are independently able to enter and exit the bus using steps you may like to park at Manukau SuperClinic and catch the shuttle to Middlemore Hospital. Another option is to catch the train to Middlemore Hospital and use the shuttle to go to Manukau SuperClinic. Please show a copy of your appointment letter to the driver.

The shuttle leaves from across the road from Kidz First entrance at Middlemore Hospital and at the main entrance at Manukau SuperClinic. Please allow 20 to 25 minutes for the journey, depending on traffic flow.

Click here for more information.

By St John Health Shuttle

A Monday to Friday shuttle service is operated by St John in some areas of Counties Manukau. The service is free (koha/donations are welcome) and staffed with reliable, fully-trained drivers who pick up patients, take them to their appointments, and drop them home safely again. For more information about the shuttle, call toll-free on 0800 9252 672 (0800 WAKA ORA) or click here for more information.

By Public Bus Service

Daily train and bus services operate regularly through the day. The bus stop and train station are located directly outside the Hospital Road entrance. 

For further bus information, Auckland Transport (AT) Journey Planner, or phone 09-366 6400 or toll-free on 0800 10 30 80 if outside the local calling area.

By Car

Parking is limited at Middlemore Hospital. Please consider using public transport 

Kidz First entrance is through Gate 2. Parking sites outside the Kidz First Hospital entrance is specially provided for caregivers/parents who have patients in Kidz First. You do need to display a parking permit to use this car park or risk your car being towed.

Get directions

Patients may be dropped off or picked up from outside the Hospital main entrance, which has a small number of free short-term parks reserved for this purpose only. Please consider others and remove cars as soon as possible.

Mobility Parking spaces can be located near most of the entrances around the hospital.  Please ensure you display an authorised mobility parking pass at all times.  Click here for more information about mobility parking at Counties Manukau DHB locations.

Parking for all other visitors is available in designated paid visitor parking spaces around the Middlemore Campus.  There is a new public designated parking area beside the new Edmund Hillary Block.  Please follow the signs and to enter the visitor car park insert your ticket barcode up. Remove the ticket and the barrier will rise.

Autopay stations are located throughout the carpark and Hospital main entrance.  After validating your ticket you have 15 minutes to exit the carpark otherwise extra payment is required

Daily Parking Charges as of 19 January 2022:
 

Free parking for 30 minutes between 2pm - 8pm
Between 2pm - 8pm visitors can park within 30 minutes otherwise normal rates apply. 

Outside normal hours - Visitors must leave within 15 minutes otherwise normal rates apply.

Hours of operation: 24 hours per day / 7 days a week.

Information and booking facilities for relatives' accommodation can be discussed with the Charge Nurse/Midwife to see if it is possible.

Whare Rapuora offers accommodation to all cultures for families who need to stay. Your nurse and the Cultural Resource Unit can organise this.  Payment is by koha.  For bookings phone the Middlemore Hospital operator on 09-276 0000.

Click here to view motels and hotels close to Middlemore Hospital.

Hospital Pharmacy

Medicines prescribed while patients are in the hospital are supplied by the Hospital Pharmacy.

The Hospital Pharmacy does not fill prescriptions when patients are discharged. The closest Community Pharmacy is located at Middlemore Hospital near the main entrance.

Security officers are on duty 24 hours per day and patrol all hospital areas.  Security staff are always available during the evenings and night.  Most of the entrances are locked at night, and the main entrance to the Hospital is where visitors should access the hospital.

Eligibility for publicly funded health service

New Zealand has a world-leading health system which makes most services available free (or subsidised) to people who meet the eligibility criteria.…

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Accounts Receivable Office - Hospital Fees/Charges

If a patient is admitted, the eligibility team will confirm a patient’s eligibility and is able to discuss the cost of treatment and payment while the patient is in hospital.…

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Chaplaincy Service

The hospital chaplains are an integral part of the Middlemore Hospital healthcare teams, and have been theologically and clinically trained to work for the health, and spiritual nurturement of patients, their families/whaanau, and staff members.…

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Feedback - Complaints

We welcome your feedback as it helps us improve our services.…

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Interpreting and Translation Services (ITS)

Welcome to the Counties Manukau Health Interpreting and Translation Service.…

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Smokefree Service

Counties Manukau Health promotes good health and is committed to the Smokefree Policy.…

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Volunteers

Middlemore Hospital has a variety of volunteer roles and over the next months will be expanding numbers to an army of volunteers assisting all over the hospital. …

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Telephones
Public coin and card-operated phones can be located at the following locations:

• Main Hospital Entrance
• Galbraith Building Entrance
• Emergency Department
• All ward levels

Hospital TV Hire
Patients can hire TV sets during their stay in hospital.  Hireage options for all wards in the AMC Building and Edmund Hillary Building are as follows.

20 Channels including 9 SKY Channels

• First week $8 per night
• Second week onwards $5 per night

SKY TV

• Monthly rate only at $99 per month (you can hire SKY for less than a month however you will be charged the full monthly rate.)
• Cash, cheque, credit cards accepted.  Payment is required when TV is turned on.
• To order a TV please contact (09) 522 2211 between 3pm and 7pm, 7 days a week.

Automatic Teller Machines (ATM)
There are two ATMs available to make cash withdrawals and deposits - ANZ and ASB.  Most cards are accepted. These machines are located in the hospital's main entrance foyer by the payment machines for car parking.

Hand Hygiene
Good hand hygiene reduces the risk of spreading germs.  When you come into the hospital please use the free hand gel that is installed outside the lifts, patient areas and wards.