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The Elective Surgery Centre (ESC) - North Shore Hospital Campus | Waitematā | Te Whatu Ora

Public Service, General Surgery, ENT/ Head & Neck Surgery, Obstetrics and Gynaecology, Orthopaedics, Plastic Surgery, Urology

Description

Formerly The Elective Surgery Centre (ESC) - North Shore Hospital Campus, Waitematā DHB

About our Elective Surgery Centre
Waitematā District Health Board’s (DHB) Elective Surgery Centre (ESC) opened in July 2013. The stand-alone facility is situated in the heart of the North Shore Hospital campus, off Shakespeare Road in Takapuna and is dedicated solely to providing uninterrupted elective surgical procedures (non-emergency) for the growing population of the Waitematā District.

The state of the art hospital has been designed around a specific model of patient care that addresses an increasing demand for elective surgical procedures to be performed within a growing and ageing population. The Waitematā district is the fastest growing of all New Zealand’s 20 DHBs.

The aim of the ESC has been to create the most productive and cost-effective surgical public hospital in the country. The building and its team has been designed to allow a greater flow of patients from admission to discharge, whilst maintaining a very high level of patient care and comfort. This has allowed the DHB to increase the number of elective procedures performed in total and reduce the overall cost of this workload, to allow the savings to be re-invested into other areas. The specific model of care within the ESC is at the forefront of global trends in healthcare. It simply separates elective services from emergency/acute care, which in turn creates efficiencies and productivity by having an uninterrupted service all year round. Other initiatives include grouping patients together who are having the same type of surgical procedure and by having dedicated teams of clinicians working together collaboratively to support shorter patient journeys in hospital.

The ESC, with its four operating theatres, forty inpatient beds, twelve bedded recovery room, stand-alone sterilising department and separate Outpatient Department, aims to increase its numbers of elective surgery, year on year, until it reaches capacity. It is expected that the unit will be able to undertake 5,500 procedures per year.

 

Previous Patient Feedback

To read what some of our previous patients have said about their experience at the ESC click here.

Patient & Visitor Information

Your ESC Journey

Welcome to Waitematā District Health Board’s Elective Surgery Centre (ESC). The ESC aims to provide you with a much more streamlined journey from your GP’s referral through to having your appointment to see the surgeon and anaesthetist and your eventual operation and recovery. We want to try and reduce the number of appointments you have to attend before your surgery before you come in for the actual operation. Under our model of care, our team of surgeons and anaesthetists will prioritise your care, according to the seriousness of your condition and then arrange the most suitable surgery route for you to travel along. This may involve: Minimal testing followed by rapid progression to the ESC or Waitakere Hospital, or…. Extensive investigations and subsequent care in the North Shore Hospital site Our aim is to ensure that you receive the very best surgery, in the most appropriate hospital for your condition and circumstances, as quickly as possible.

Welcome to Waitematā District Health Board’s Elective Surgery Centre (ESC). The ESC aims to provide you with a much more streamlined journey from your GP’s referral through to having your appointment to see the surgeon and anaesthetist and your eventual operation and recovery. We want to try and reduce the number of appointments you have to attend before your surgery before you come in for the actual operation. Under our model of care, our team of surgeons and anaesthetists will prioritise your care, according to the seriousness of your condition and then arrange the most suitable surgery route for you to travel along. This may involve:

  • Minimal testing followed by rapid progression to the ESC or Waitakere Hospital, or….
  • Extensive investigations and subsequent care in the North Shore Hospital site

Our aim is to ensure that you receive the very best surgery, in the most appropriate hospital for your condition and circumstances, as quickly as possible.

The First Appointment

After you have been to your GP and they have referred you to see a specialist for your treatment, you will have to come for what is called a ‘First Specialist Appointment’. Dependent upon your condition at the time, you may or may not be selected to come for your procedure at the ESC. This will be decided by the specialist when they meet you at your first appointment and will be dependent upon your medical condition at the time and the type of surgery you might require. You will receive a call from one of the surgical bookings team to arrange this initial appointment and then, just after, you will receive a letter confirming the time and date to come in. You may or may not come to the ESC for your specialist appointment but your letter will confirm exactly where you have to go. Some outpatient appointments can occur at Waitakere Hospital or at North Shore Hospital clinics. At the appointment, you will meet a surgeon and he/she will consider your condition, your circumstances and your health status at the time and decide when, if and where it would be suitable for you to have your operation. In some instances, straight after your appointment, before you leave, you may also see a nurse, who will give you some information about your impending operation and a number of informative brochures that we ask you to read through thoroughly. Before you leave the clinic we ask you to complete a questionnaire form about your current health status, which will be used to determine if you are well enough to have a general anaesthetic, if required. In some circumstances, you may be asked to come back and meet your anaesthetist for an appointment. You will receive a phone call from our team if this is required. Once this has all been done, you will be contacted again, to see when you are available to come for surgery (if selected to go on the waiting list, this will happen within 4 months of you having your initial appointment) and you will be provided with some dates for you to consider. At this point, you will also be informed if you are coming for your surgery at the ESC, or somewhere else.

After you have been to your GP and they have referred you to see a specialist for your treatment, you will have to come for what is called a ‘First Specialist Appointment’. Dependent upon your condition at the time, you may or may not be selected to come for your procedure at the ESC. This will be decided by the specialist when they meet you at your first appointment and will be dependent upon your medical condition at the time and the type of surgery you might require. You will receive a call from one of the surgical bookings team to arrange this initial appointment and then, just after, you will receive a letter confirming the time and date to come in. You may or may not come to the ESC for your specialist appointment but your letter will confirm exactly where you have to go. Some outpatient appointments can occur at Waitakere Hospital or at North Shore Hospital clinics.

At the appointment, you will meet a surgeon and he/she will consider your condition, your circumstances and your health status at the time and decide when, if and where it would be suitable for you to have your operation. In some instances, straight after your appointment, before you leave, you may also see a nurse, who will give you some information about your impending operation and a number of informative brochures that we ask you to read through thoroughly. Before you leave the clinic we ask you to complete a questionnaire form about your current health status, which will be used to determine if you are well enough to have a general anaesthetic, if required. In some circumstances, you may be asked to come back and meet your anaesthetist for an appointment. You will receive a phone call from our team if this is required.

Once this has all been done, you will be contacted again, to see when you are available to come for surgery (if selected to go on the waiting list, this will happen within 4 months of you having your initial appointment) and you will be provided with some dates for you to consider. At this point, you will also be informed if you are coming for your surgery at the ESC, or somewhere else.

Someone to Speak to

It can be quite a stressful time preparing for an operation in hospital, so we have a small team of nurses called peri-operative coordinators who oversee your journey from when you are confirmed as requiring surgery, until your surgery date. They are responsible for following up on results and managing referrals to other services for you, within the Waitematā DHB, if required. As mentioned, we aim to provide your surgery within 4 months of having your initial appointment and if you have any concerns or questions prior to you surgery date, please do not hesitate to contact one of them. The team work Monday to Friday between 08.00am and 4.30pm and they can be contacted on the following numbers: Orthopaedic Surgery (i.e. hips, knees, spine and joint surgery)– 09 443 9072 Gynaecology or Urology Surgery – 09 484 6026 General Surgery (e.g. colorectal, breast and skin surgery) – 09 484 6097 One of our peri-operative coordinators will call you if you have any blood or urine results that need follow-up and discuss any treatment that may be required.

It can be quite a stressful time preparing for an operation in hospital, so we have a small team of nurses called peri-operative coordinators who oversee your journey from when you are confirmed as requiring surgery, until your surgery date. They are responsible for following up on results and managing referrals to other services for you, within the Waitematā DHB, if required. As mentioned, we aim to provide your surgery within 4 months of having your initial appointment and if you have any concerns or questions prior to you surgery date, please do not hesitate to contact one of them.

The team work Monday to Friday between 08.00am and 4.30pm and they can be contacted on the following numbers:

  • Orthopaedic Surgery (i.e. hips, knees, spine and joint surgery)– 09 443 9072
  • Gynaecology or Urology Surgery – 09 484 6026
  • General Surgery (e.g. colorectal, breast and skin surgery) – 09 484 6097

One of our peri-operative coordinators will call you if you have any blood or urine results that need follow-up and discuss any treatment that may be required.

What Happens on the Day of Surgery?

On the day of surgery, we ask that you follow these simple five steps to ensure everything goes smoothly on the day: Follow the instructions given to you regarding eating and drinking times and your medication rules. If in doubt, please give us a call - THIS IS VERY IMPORTANT Cutting or grazing your skin on or near your surgery site may lead to your surgery being cancelled on the day, so please don't shave the area near to your surgery site, if applicable. Please have a good shower and wash your hair, prior to coming in to hospital. Try not to wear talcum powder, perfume, aftershave, creams/moisturisers, makeup or nail varnish and do not wear any jewellery, other than a simple wedding band if necessary. Please try to wear warm and comfy clothes when you travel to the hospital, so you are as warm as possible right up to your operation time. Please allow plenty of time for the Auckland traffic when travelling into hospital. It’s better to arrive earlier, rather than later. Please note that if you are having foot, joint or leg surgery, you may require crutches. You will need to leave a refundable $30 deposit IN CASH for the loan of our crutches, so please make sure you have this with you before you are discharged.

On the day of surgery, we ask that you follow these simple five steps to ensure everything goes smoothly on the day:

  1. Follow the instructions given to you regarding eating and drinking times and your medication rules. If in doubt, please give us a call - THIS IS VERY IMPORTANT

  2. Cutting or grazing your skin on or near your surgery site may lead to your surgery being cancelled on the day, so please don't shave the area near to your surgery site, if applicable.

  3. Please have a good shower and wash your hair, prior to coming in to hospital. Try not to wear talcum powder, perfume, aftershave, creams/moisturisers, makeup or nail varnish and do not wear any jewellery, other than a simple wedding band if necessary.

  4. Please try to wear warm and comfy clothes when you travel to the hospital, so you are as warm as possible right up to your operation time.

  5. Please allow plenty of time for the Auckland traffic when travelling into hospital. It’s better to arrive earlier, rather than later.

Please note that if you are having foot, joint or leg surgery, you may require crutches. You will need to leave a refundable $30 deposit IN CASH for the loan of our crutches, so please make sure you have this with you before you are discharged.

Frequently Asked Questions

“Now I’ve got my letter confirming the date, what happens before I come in for my operation?” – The day before your operation, you will be called by one of our nurses, who will discuss with you when you should stop eating and drinking, prior to surgery. They will also tell you what time you should plan to arrive at the ESC and when you should stop taking any medication if required. You should inform us if you take aspirin or blood thinners, such as warfarin. You will also need to arrange transport to and from the hospital on the day. Patients that are discharged from the ESC on the same day of surgery will need to make prior arrangements to be collected from the hospital and then have someone responsible to look after them over the subsequent 24 hours, after surgery. Please bring your carer's name and contact number with you so we can contact them for you when you are ready to go home. “Where is the Elective Surgery Centre?” – The ESC is based on the North Shore Hospital Campus, right next to the multi-level car park building. It is clearly signposted from the car park and within the hospital grounds. Click here for a map “What do I bring with me on the day?” – If you are staying overnight, you will need to bring some comfortable and practical sleepwear, slippers and your toiletries. If you have any X-rays, doctor's letters or ACC documentation, please bring these along with your current medications, yellow medication card (if you have one) and your Community Services Card, if required. If you wear glasses or need walking aids, please bring these along with you and perhaps some reading material if you wish. We do also have individual TVs for each bedspace for your entertainment. If you are a day patient, please bring loose fitting, comfortable clothes to go home in. In all instances, please try to avoid bringing any valuables with you, as we cannot take responsibility for them if you do bring them in. “What happens when I arrive at the ESC on my day of surgery?” – When you arrive, you will be greeted by our receptionist, who will take your details and ask you to take a seat in the waiting area. From there, you will be collected by one of the pre-admission Nurses. Your support person may stay with you until you are taken through to the Pre-op area to get ready for your operation. Once in the Pre-op area, the nurse will measure your weight, blood pressure, temperature and height and then the surgeon and anaesthetist will come and see you and get you to sign your consent forms. We will ask you to change into a gown and give you a dressing gown and socks for you to wear, whilst you wait. Once this is all done, you will wait until the theatre team eventually collect you and take you through to the operating theatre. There may be some occasions when you could wait in this area for quite a while, but there are newspapers, magazines and a TV to help break up the time. “Can I have visitors?” – Yes, visitors are always welcome at the ESC and we ask that visitors respect the patients on our ward and keep to visiting between 8 am and 8 pm. If the visitors have any issues, please contact the ward supervisor. “What happens after my operation?" – When you do eventually go home from the ESC, either on the same day or after a longer stay on our ward, we will provide you with instructions on how to take care of yourself, any prescriptions required, details of any follow up appointments and a medical certificate if required. “Can I drive home afterwards?” – After having any kind of surgery and/or anaesthesia, you will not be allowed to drive yourself home, so you will need to have arranged for somebody to collect you and take you home. You should also refrain from drinking alcohol, operating machinery or signing any legal documentation for 24 hours after your operation. VISIT US ON OUR WEBSITE http://www.waitematadhb.govt.nz/hospitals-clinics/north-shore-hospital/elective-surgery-centre/about/ ESC Patient Information Pamphlet (PDF, 747.7 KB)

“Now I’ve got my letter confirming the date, what happens before I come in for my operation?” – The day before your operation, you will be called by one of our nurses, who will discuss with you when you should stop eating and drinking, prior to surgery. They will also tell you what time you should plan to arrive at the ESC and when you should stop taking any medication if required. You should inform us if you take aspirin or blood thinners, such as warfarin. You will also need to arrange transport to and from the hospital on the day. Patients that are discharged from the ESC on the same day of surgery will need to make prior arrangements to be collected from the hospital and then have someone responsible to look after them over the subsequent 24 hours, after surgery. Please bring your carer's name and contact number with you so we can contact them for you when you are ready to go home.  

Where is the Elective Surgery Centre?” The ESC is based on the North Shore Hospital Campus, right next to the multi-level car park building. It is clearly signposted from the car park and within the hospital grounds. Click here for a map

“What do I bring with me on the day?” – If you are staying overnight, you will need to bring some comfortable and practical sleepwear, slippers and your toiletries. If you have any X-rays, doctor's letters or ACC documentation, please bring these along with your current medications, yellow medication card (if you have one) and your Community Services Card, if required. If you wear glasses or need walking aids, please bring these along with you and perhaps some reading material if you wish. We do also have individual TVs for each bedspace for your entertainment. If you are a day patient, please bring loose fitting, comfortable clothes to go home in. In all instances, please try to avoid bringing any valuables with you, as we cannot take responsibility for them if you do bring them in.

“What happens when I arrive at the ESC on my day of surgery?” – When you arrive, you will be greeted by our receptionist, who will take your details and ask you to take a seat in the waiting area. From there, you will be collected by one of the pre-admission Nurses. Your support person may stay with you until you are taken through to the Pre-op area to get ready for your operation. Once in the Pre-op area, the nurse will measure your weight, blood pressure, temperature and height and then the surgeon and anaesthetist will come and see you and get you to sign your consent forms. We will ask you to change into a gown and give you a dressing gown and socks for you to wear, whilst you wait. Once this is all done, you will wait until the theatre team eventually collect you and take you through to the operating theatre. There may be some occasions when you could wait in this area for quite a while, but there are newspapers, magazines and a TV to help break up the time.

“Can I have visitors?” – Yes, visitors are always welcome at the ESC and we ask that visitors respect the patients on our ward and keep to visiting between 8 am and 8 pm. If the visitors have any issues, please contact the ward supervisor. 

“What happens after my operation?" – When you do eventually go home from the ESC, either on the same day or after a longer stay on our ward, we will provide you with instructions on how to take care of yourself, any prescriptions required, details of any follow up appointments and a medical certificate if required.

“Can I drive home afterwards?” – After having any kind of surgery and/or anaesthesia, you will not be allowed to drive yourself home, so you will need to have arranged for somebody to collect you and take you home. You should also refrain from drinking alcohol, operating machinery or signing any legal documentation for 24 hours after your operation.

VISIT US ON OUR WEBSITE

http://www.waitematadhb.govt.nz/hospitals-clinics/north-shore-hospital/elective-surgery-centre/about/

Contact us

You can contact us for more information on (09) 484 6000 between 7 am and 5 pm. If your call is out of hours, the Cullen Ward Supervisor will answer your queries. Alternatively, you can email us on

You can contact us for more information on (09) 484 6000 between 7 am and 5 pm. If your call is out of hours, the Cullen Ward Supervisor will answer your queries. Alternatively, you can email us on

Useful Patient Forms to Download

ESC Patient Information Pamphlet Self Assessment Form Patient Feedback Form Patient Registration Form Self Assessment Form (PDF, 424.4 KB) ESC Patient Information Pamphlet (PDF, 747.7 KB)

Patient DVDs

Hip Joint Replacement: Click on this link to view the hip joint replacement video Knee Joint Replacement: Click on this link to view the knee joint replacement video. Hernia Repair: Click on this link to view the hernia repair video. To read an Explanation of Terms used in these videos - click here.

Hip Joint Replacement:

Click on this link to view the hip joint replacement video

Knee Joint Replacement:

Click on this link to view the knee joint replacement video.

Hernia Repair:

Click on this link to view the hernia repair video.

 

To read an Explanation of Terms used in these videos - click here.

Maps

Internal campus map North Shore Hospital Site Map (PDF, 174.7 KB)

Document Downloads

Refreshments

Little Grow

Attached to the ESC is Little Grow café, selling top quality food and refreshments at affordable prices. The café is ideal for visitors waiting to collect their loved ones. Come and give them a try.

Contact Details

North Shore Hospital

North Auckland

If your call is out of hours, there will still be a ward supervisor available to answer your call if it is urgent.

The ESC is situated in the main North Shore Hospital Campus, but separated from the main ‘towerblock’ building. It sits right next to the multi-level car park building. Click here for a map.

Shakespeare Road
Takapuna
Auckland 0620

Information about this location

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Get directions

Street Address

Shakespeare Road
Takapuna
Auckland 0620

Postal Address

North Shore Hospital
Private Bag 93 503
Takapuna
North Shore City 0740

This page was last updated at 9:59AM on April 27, 2023. This information is reviewed and edited by The Elective Surgery Centre (ESC) - North Shore Hospital Campus | Waitematā | Te Whatu Ora.