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Waitemata DHB District Mental Health Services

Public Service


Mental Illness
Mental illness is a broad term that can describe problems that range from minor difficulties to more serious disorders. Mental illness can affect a person’s mood, thinking, perceptions, insight, judgment, cognition (understanding) and volition (ability to make choices).

There are a number of factors that can influence a person’s mental health, these are: psychological health, social factors such as having a job, friends and a valued place in society, spiritual wellness and biological health. Mental illness is also influenced by the complex nature of interactions between human beings and their environment.

For detailed clinical information about the different types of mental health disorders please click here.

Mental Health Services
The aim of the services is to work alongside the person and their family/whanau to provide treatments that will help the person's recovery from mental illness.  These may be medications and/or talking treatments.  Staff who are working in mental health services are aiming to empower and support people on their recovery journey. Mental health services aim to provide the following when things are not going well for people:

  • provide an assessment (this involves asking questions about you and your experiences to understand what symptoms you are experiencing and how they are best treated)
  • discuss treatment options to help alleviate any symptoms.  This could include taking medication and/or talking therapies (types of counselling treatments)
  • The service may also visit you at home or offer respite options for when greater support is needed. There is also hospital available for when more support is required than what can be offered in the community.

Who works in the Mental Health Services?
Mental health services employ a range of professionals that work as a team who provide support that promote mental health and wellbeing.

Occupational Therapist
Occupational therapists assist people to participate in the activities of everyday life. They achieve this by identifying goals that can maintain, regain or improve independence by using different techniques, changing environments and using new equipment.

Social Worker
Social workers are committed to improving people’s quality of life and to the development of the full potential of each individual by working with people and families who use mental health services.  They may assist with providing advocacy, linking people with community resources, helping with benefits and accommodation and provide support during times of crisis.

Clinical Psychologist
Clinical psychologists assess, diagnose and treat mental disorders. They support people to learn strategies to cope more effectively with life issues and improving their mental health by focusing on personality, emotions, behaviour and relationships. 

Registered Nurse
Nurses work closely with people with mental illness, their family and whanau and others in hospital and in the community.  They provide nursing interventions that assist with recovery and wellbeing. They assist with medication administration, care planning and liaising with community networks such as your GP.

Psychiatrists are specialist doctors who diagnose, treat and provide ongoing care for people with mental illness.  Their role is to help prevent or manage the symptoms resulting from the mental illness.  Psychiatrists are responsible for completing assessments, prescribing medication, recommending therapies, liaising with your GP and others involved in your care and seeing you at regular clinic appointments.

Service Areas
DMHS provides the following services to two major urban populations, those of North Shore and Waitakere cities, and a scattered rural population in Rodney County:

  • Emergency Care Centre and Psychiatry Liaison
  • Service Coordinators
  • Child, Youth & Family Mental Health Services
  • Mental Health Services for Older Adults
  • Adult Community and Inpatient Mental Health Services
  • Cultural Services for Pacific, Maori and Asian Peoples.

Referral Expectations

Please click here to view a basic guide to the referral process.


  • Adult Mental Health Services

    Criteria Provision of mental health services for adults (18-65) is organised around three localities:… More

  • Child, Youth & Family Mental Health Services

    Consist of the following services:
    Marinoto North Child and Youth Teams and Marinoto West Child and Youth Teams.… More

  • Emergency Care Centre and Psychiatry Liaison

    A psychiatric liaison service is established at both the Waitakere and North Shore Hospital sites, providing a service to the Emergency Care Centre (ECC) and mental health liaison to medical wards.… More

  • Service Coordinators

    Service Coordinators Based in the north and west; providing assessment and coordination of access into community support and accommodation.… More

Document Downloads

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Contact Details

44 Taharoto Road

North Auckland

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North Shore Hospital

North Auckland

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Waitakere Hospital

West Auckland

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This page was last updated at 1:12PM on July 14, 2015. This information is reviewed and edited by Waitemata DHB District Mental Health Services.