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Waitemata DHB Child & Family Services

Public Service


Waitemata DHB Child & Family Services
The Child & Family Service is a free community based primary health service providing support to children, young people and their families through a multidisciplinary health team.
The Child & Family team offers services to children 0-18yrs through two main service areas:
  • School/pre-school health – health education, health promotion, hearing and vision screening, child protection, referral management, self referral school clinics, immunisation, epidemic response, specialist ear nursing.
  • Family support – parenting support and education, child protection, well child care.
The service employs:
  • Public Health Nurses
  • Medical Officers
  • Vision Hearing Technicians
  • Social Workers
  • Ear Nurses
  • Health Assistants
  • Health Promoting Schools Advisors.

Referral Expectations

Please complete and submit the eReferral form which can be found on Medtech and My Practice.

If you do not have access to eReferrals then referrals can be faxed to 09 837 8877   
Contact details for referrals:

Child Health Referral Service 

Phone: 0800 247 333

Fax:     09 837 8877



  • Public Health Nurses

    Public Health Nurses (PHNs) are registered nurses who visit schools regularly and are available to discuss any concerns about children’s health, growth and development including skin and ear infections, sore throats and rheumatic fever, asthma and eczema, behavioural difficulties, bedwetting and soiling, hearing and vision concerns, and nutrition and diet.… More

  • Medical Officers

    Medical Officers are general Medical Practitioners with a focus on child & adolescent health.  Medical Officers provide an interim examination, treatment and referral service to children & young people who, for various reasons, are not able to access a General Practice Service.… More

  • Vision Hearing Technicians

    Vision Hearing Technicians are skilled in testing the hearing and vision of children and adolescents.… More

  • Social Workers

    Child & Family Social Workers provide a consistent, comprehensive approach to support the well-being and protection of children and young people who may be at risk.  They accept referrals for children and young people who may potentially be at risk of neglect/abuse, behavioural concerns, or family/environmental issues which impact upon children… More

  • Ear Nurses

    Ear Nurses are registered nurses with a community health background, who have undertaken training and developed expertise in the care of children with middle ear problems.… More

  • Health Assistants

    Health Assistants are multi-skilled, providing support and assistance to the Child & Family Team.… More

  • Health Promoting Schools Advisors

    Health Promoting Schools Advisors use an inquiry process to support school communities to identify their strengths, and address their health, wellbeing and education priorities.… More

Document Downloads

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Contact Details

West Auckland ph: (09) 839 0000 fax: (09) 837 6634
North Shore ph: (09) 486 8996 fax: (09) 486 8342
Helensville ph: (09) 420 9450 fax: (09) 420 7050
Hibiscus Coast ph: (09) 427 0300 fax: (09) 427 0391
Warkworth ph: (09) 422 2700 fax: (09) 422 2709
Wellsford ph: (09) 422 2700 fax: (09) 422 2709

Street Address

North Shore Hospital
124 Shakespeare Road
North Shore City 0622

Waitakere Hospital
55-75 Lincoln Road

Hibiscus Coast Community Health Centre
136 Whangaparaoa Rd
Red Beach

This page was last updated at 1:52PM on March 16, 2015. This information is reviewed and edited by Waitemata DHB Child & Family Services.