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This page was last updated at 11:45AM on May 3, 2013

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Public Service

Counties Manukau Health Faleola Services (Pacific Mental Health Services)

Hours

Faleola Service is open from 8.00am to 5.00pm Monday to Friday.

Outside of these hours, Faleola Services will be diverted to an after hours phone service who will assist you.

Description

Pacific people have a holistic view of health where a person is in tune with his/her environment and community.  Health is achieved when there are positive and balanced relationships between these three elements:  Atua (God), Tagata (people) and Laufanua (land/environment).  Health is the state in which a person's physical, mental and spiritual needs are in balance and the person is able to meet their obligations to themselves, their family, village and community (Lui, 2003).

When there is an imbalance there are people here at Faleola to help you and your family.

We are a group of health workers specialising in the assessment and treatment of people from the Pacific nations aged 18 to 64 who reside within the Counties Manukau Health region.

We have expertise in the areas of culturally appropriate mental health care supporting Pacific people and families.

About our Team

Faleola is a team of experienced mental health workers skilled in helping people with serious mental health problems and also skilled in speaking one or more Pacific languages. The team includes staff from Tonga, Niue, Samoa, Fiji and the Cook Islands who are:

  • Community Mental Health Nurses
  • Psychiatrists
  • Clinical Psychologist
  • Social Workers
  • Occupational Therapists
  • Peer Support Specialists

To meet some of our team please click here to view an introduction video.  It may take a little time to download.

Why might you be seen by the team at Faleola

When there is an imbalance or disconnect in one of the main relationships then that may be viewed as having an impact on a person's mental health and wellbeing.  You may be hearing voices, you may feel like people are watching or talking about you, you may have difficulty concentrating, amongst other things.
 
If you are experiencing some of these signs of unwellness please go and see your GP as soon as possible.
 

Referral Expectations

If your GP feels that you will benefit from our service then he/she may refer you.  Once we have heard from your GP we will contact you to make a time to meet.
 
If your situation is urgent then your GP may refer you to a special team who will be able to respond straight away.
 
Once you have been referred to Faleola you will be seen by a doctor.  A key worker, who may be a nurse, social worker or occupational therapist, will also see you to help support you and your family.  You may also need the support of our psychologist (talking therapies) or our peer support specialist who are members of our team who have lived experience. 
 
Our aim is to ensure that your physical, mental and spiritual needs are in balance so that your GP can provide ongoing care and support for your mental wellbeing.

Common Conditions

  • Anxiety Disorders

    We all feel some anxiety at some time or other.… More

  • Bipolar Disorder/Manic Depression

    This is a mood disorder in which both depressive (persistent low mood) and manic (elevated or high mood) episodes are experienced.… More

  • Depression

    Depression is a mood disorder. Emotional states like sadness, ‘feeling blue’ or tearfulness are part of normal human experience.… More

  • Schizophrenia

    Schizophrenia is a serious mental disorder that affects about 1% of the general population.… More

Document Downloads

Website

www.countiesmanukau.health.nz/

Other

NGO Mental Health and Addiction Services in the Community

NGOs (Non-government organisations) are non-profit, independent, community organisations that are not affiliated with central or local government, although they may receive financial and/or other support from the government.

A mental health NGO employs a wide range of workers that work within the community to provide support to people who have experienced or are experiencing mental illness. These services vary widely in what they provide but all aim to assist a person on their journey to wellness and to maintain wellness and quality of life.

Click on this link to search NGO Mental Health and Addiction services in your area.

Location Information

Contact Details

Phone (09) 270 9994
Fax (09) 270 9996

Street Address

492 Great South Road
Otahuhu
Auckland

Postal Address

Faleola Service
PO Box 22 223
Otahuhu
Auckland 1640

Map & more information

Click here for a map and more information about this location.

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