The Quality & Improvement Directorate will support the provision of high quality, person-centred, safe and evidence-based care to our community. We will ensure that individual encounters are consistently person-centred, clinically effective and safe, by establishing a shared understanding of quality and a commitment to place it at the heart of everything we do.
The role of the Quality & Improvement Directorate at NDHB is to support organisational CQI:
Embed a quality and safety culture by establishing a shared understanding of quality and a commitment to place it at the heart of everything we do.
Support and mentor individual staff in CQI methodology.
Initiate a standardised process for the application, logging and feedback for all quality and safety projects.
Explore opportunities for improvement which may be identified by conducting needs assessment and surveys, by observation, by listening to the complaints of patients/families, by ‘shadowing’ patients/families, by rounding (i.e. visits or feedback checks on patients) or by waste identification. Other sources include :
- Clinical indicators
- Adverse events data
- Incident reports
- Patient time studies
|Cristina Rood||Manager Quality & Improvement Directorate|
Quality Assurance Manager / Feedback
|Karen Bennett||Education Facilitator|
|Jillian Sutherland||Clinical Information Specialist/Clinical Knowledge Centre|
|Mo Atkinson||Infection Prevention & Control|
|Sandra Cunningham||Infection Prevention & Control|
|Megan Van Boldrick||Infection Prevention & Control|
|Karen Ludgate||Administration Assistant|
|Gaye Gosling||Administration Assistant/ Feedback|
The Infection Prevention & Control Team work collaboratively and have their own areas of responsibility. Sandra Cunningham covers Surgical Wards and Emergency Dept, Megan van Boldrick covers ICU, Oncology and Maternity and Paediatrics with assistance from Mo Atkinson who covers Medical, Renal, MHU and Regional Hospitals. The Community portfolio is shared. All other Key Result Areas are shared by the team.
The Audit Coordinator prepares the organisation to be audited against the Health & Disability Sector Standards which support the safe provision of services to the consumer.