General Practitioner Communication with the NDHB Quality Team
Choose from one of the following options:
1. Complaint
If you wish to make a formal complaint about care or treatment provided by NDHB to your patient please choose this option.
The NDHB will acknowledge your complaint within 5 working days. The complaint will be sent out to the service(s) involved for investigation. The information provided will be collated by the Manager - Quality Resource Unit and a written report will be sent to you within 20 working days.
Please complete the form and provide a concise précis of who and what was involved in the incident and when.
2. Incident
Choose this option if you wish to report an incident or event which occurred to your patient while receiving care or treatment from NDHB, or you wish to offer feedback – and you wish to receive a short email response regarding follow-up actions taken.
Your email will be acknowledged within 5 working days. An email outlining the action taken as a result of the incident will be sent to you within 10 days.
Please complete the form and provide a concise précis of who and what was involved in the incident and when.
3. Feedback
Choose this option if you would like to offer feedback to the NDHB – and not receive an emailed response on action taken. Your feedback will be acknowledged within 5 working days. The feedback you provide will be sent to the service(s) / clinical staff for their information and/or follow-up.
Please complete the form and provide a concise précis of who and what was involved in the incident and when
You can also email quality.feedback@northlanddhb.org.nz, phone 09 430101 ext 7209 or write to Manager - Quality Resource Unit, Private Bag 9742, Whangarei.