Wellington > Public Hospital Services >

Wellington Hospital - Nga Puna Waiora

Public Hospital

Wellington Hospital
Riddiford Street
Newtown
Wellington 6021

Description

GENERAL  INFORMATION: 
Wellington Regional Hospital is the largest facility operated by Capital & Coast District Health Board (DHB) and is one of five major tertiary hospitals in New Zealand.

It provides a comprehensive range of specialist secondary services and regional tertiary services. These tertiary services include cardiology and cardiothoracic surgery, neurosurgery, vascular surgery, renal medicine and transplants, genetics, oncology, paediatric surgery, neonatal intensive care, obstetrics, trauma, endocrinology, intensive care, urology, rehabilitation and specialised forensic services.

As a major teaching hospital, Wellington provides an educational environment for medical students of Otago University’s Wellington School of Medicine and postgraduate training for clinical professionals.

Wellington Regional Hospital is also the region’s main emergency and only trauma service, with a rooftop helipad providing a link to surgical, intensive care, neonatal intensive care and emergency services.

Inpatient adult mental health services and a day hospital are provided at Te Whare O Matairangi on the Wellington campus. 

All Capital & Coast District Health Board facilities are smoke free.

Our Mission:
"Together, improve the Health of the District."

Our Values:
Innovation, Action, People/Patient Focus, Living the Treaty, Professionalism & Leadership and Excellence.

Finding your way around
You will find maps and signs throughout the hospital.
Map 1 - Displays entrances to Wellington Regional Hospital. 
Map 2 - Displays the hospital levels and department locations

If you’re unsure of where to go, please ask a staff member. All staff members wear identity cards and are happy to help you.

The following is a list of wards.

  • Level 2: Ground floor and reception:
    • 2 North: Blood and Cancer Centre
    • 2 Central: Clinical Measurement Unit, Main Outpatients
    • 2 South: Transit Lounge, Radiology/ X-Ray
  • Level 3: Theatres and ICU:
    • 3 North: Women's Clinics, Blood and Cancer Centre, Te Mahoe
    • 3 Central: Intensive Care Unit, Surgical Admissions
    • 3 South: Sterile Services
  • Level 4: Women's Services:
    • 4 North: Gynecology, Ante and Post-Natal
    • 4 South: Delivery Suite, Neonatal Intensive Care Unit
  • Level 5: Medical Wards:
    • 5 North: General Medicine, Oncology and Renal
    • 5 Central: Renal Dialysis
    • 5 South: General Medicine and Infectious Diseases
  • Level 6: Medical Wards:
    • 6 North: Orthopaedic and Urology
    • 6 Central: Allied Health
    • 6 South: Cardiology and Cardiothoracic
  • Level 7: Surgical Wards:
    • 7 North: General Surgical, Vascular and Ear, Nose and Throat
    • 7 Central: Day Unit
    • 7 South: Neuroscience, Stroke and Eyes

Postal Address

Wellington Hospital
Private Bag 7902
Wellington South

Hours

The Main Entrance doors are open from 6am - 9pm.
For after-hours access there is a bell to the right of these doors, which will be answered by the security orderlies.

Region

Wellington

Document Downloads

Note: PDF downloads require the free Adobe Reader application to view.

Visiting Hours

Whanau/family and visitors are important when people are unwell or getting better, and so is rest. 
We recommend two visitors at a time at the bedside. Unwell visitors or children should refrain from visiting.

Wellington Hospital - General enquiries (04) 385 5999

For more information regarding visiting hours - click here

Refreshments

Fuel Espresso Bar
Weekdays: 7.00am - 5pm
Location: main corridor of Level C, Clinical Services Block.

The Campus Café
Weekdays: 7:30am - 4:15pm 
Location: Level D, School of Medicine

Wishbone Café
Weekdays: 7am - 9pm
Weekends: 9am - 4:30pm
Location: Main atrium foyer, Level 2

Public Transport

A number of bus services pass by the main entrance of Wellington Hospital in Riddiford Street, Newtown. Details of times and bus numbers are available by calling (04) 801 7000 or visit the Metlink website.

 For information about train timetables and fares, visit the TranzMetro website.

Parking

Parking areas for patients and visitors are provided as follows:

Main Public Car Park - entrance off Riddiford Street. This is a well lit car park with mechanical barrier arms at the entrance.
Collect your ticket on arrival from the machine on entering the underground car park.
All parking fees are payable when you leave the car park at any Auto Pay Station. You can pay with notes, coins or credit cards at the Auto Pay Station.
Alternatively there is an ASB ATM cashflow machine in the main atrium on Level 2. This machine accepts most major cards. 

Parking Prices for Main Public Car Park

Monday to Friday

0 - 20 mins Free
20 mins - 1 hour $4.00
1 - 2 hours $6.00
2 - 3 hours $7.00
3 - 4 hours $8.00
4 - 5 hours $9.00
5+ hours $10.00

Weekend

0 - 20 mins Free
20 mins - 1 hour $3.00
1 - 2 hours $4.00
2 - 3 hours $5.00
3+ hours $6.00

If a patient or their primary support person visits the hospital more than three times per week, or is a long term regular patient, C&C DHB provides discounted parking. Please talk to the Charge Nurse Manager or Charge Midwife Manager in the department you are visiting about whether you are eligible for discounted parking.



In Front of the Emergency Department
- entrance off Riddiford Street. This is a Pay and Display car park and payment can be made by cash or credit card. Visitors bringing patients to the Emergency Department can request a permit to display in their car which entitles them to free parking.

Grace Neill Block - entrance off Adelaide Road.  Public Pay and Display parking is provided outside the Grace Neill Block. Payment is by cash or credit card.

4 Hour Short Term Car Park - entrance off Mein Street. This is a Pay and Display car park (maximum four hours) and is suitable for patients visiting the Orthopaedic Clinic. There are three designated mobility parks in this area.

Parking Prices for Pay and Display Coupon areas

0 - 1 hour $3.00
1 - 2 hours $5.00
2 - 3 hours $6.00
3 - 4 hours $7.00
4+ hours $8.00

 

Car Park Management
Wilson Parking manage the hospital car park in accordance with the C&C DHB Car Park Management Plan. Cars may be towed away if parked in no parking zones (yellow lines). Enforcement Notices are issued in Pay and Display areas where no valid coupon is displayed. All net income from the parking is used by C&C DHB to fund other projects such as the free patient shuttle from Kenepuru to Wellington Hospitals or an on-site shuttle service for patients.

 

On-Site Patient Shuttle
Wellington Hospital site is quite hilly and C&C DHB provides a free shuttle service for patients and visitors. This shuttle stops at the entrance to all buildings on site, and those catching public transport can catch the shuttle at the shelter just inside the Riddiford Street entrance. One of the shuttles is accessible for patients in wheelchairs.

 

Free Shuttle Service
A free shuttle for patients runs between Wellington and Kenepuru Hospitals. To book, please call Kenepuru Orderlies on (04) 385 5999 ext 7088.

The shuttle operates Monday to Friday: 7am - 6pm, departing from Wellington (Mein Street Entrance) and Kenepuru (Main Entrance) sites on the hour. Travel time is approximately 40 minutes.

This service also includes an internal run throughout the Wellington site with pick up and drop off from the Main Entrance, Riddiford Building, Main Outpatients, and the Blood and Cancer Centre. 

Accommodation

Ronald McDonald House

It's important for sick children to have their families near when they are in hospital. Ronald McDonald Houses are homes away from home where families can stay while their child is undergoing treatment at Starship Children's Hospital, Wellington Hospital or Christchurch Public Hospital.

There is no limit on the time a family may spend in a Ronald McDonald House - it's completely dependent on the needs of the child. Some families stay a few days and some for months.

Since the first New Zealand Ronald McDonald House opened in Wellington in 1991, thousands of families have been cared for. Each Ronald McDonald House in New Zealand is a charitable trust. Ronald McDonald House Charities are one of a family of supporters who contribute towards the establishment and running costs of each House.

Thanks to the support the Houses receive from businesses, individuals, Ronald McDonald House Charities and volunteers, there is no charge for families to stay at a Ronald McDonald House.

 

Margaret Stewart House

The Cancer Society's Margaret Stewart House provides accommodation to out-of-town cancer patients who are undergoing treatment at the Wellington Cancer Centre.

Margaret Stewart House is situated in the grounds of Wellington Hospital, Newtown, within easy walking distance of the treatment centre.

The  House can accommodate up to 40 guests.  There are 16 twin rooms and two family units, all with ensuite facilities.  Tea and coffee making facilities are also available.

The House Supervisor is assisted by Cancer Society volunteers.  All referrals to Margaret Stewart House need to be via the Wellington Cancer Centre.

 

Whanau Care Services

Accommodation at Te Pehi Parata Whanau Whare for patients & whanau

Temporary accommodation is provided for patients and whanau who are supporting an inpatient from outside the Capital & Coast District Health Board region.

Sometimes patients who are booked to have surgery at Wellington Hospital need to come in before their operation to be assessed by the doctors or nurses. They may be asked to be at hospital early on the morning of their surgery. This can be difficult for patients who live out of the Wellington region.

  • Accommodation is limited with pre-booking advised. There is one room per whanau for three or four people depending on availability.
  • Book through Whanau Care Services  between 8:00am and 4:30pm Monday to Friday. 
  • Children must be accompanied by an adult.
  • The cost of a room is $30.00 a night with a $10.00 refundable key bond.

Pharmacy

Medications are dispensed to inpatients while they are in hospital by the hospital pharmacy.

Retail pharmacies can be located in the Newtown shopping area which is a 10-minute walk from the hospital.

Security

Security orderlies are on duty 24 hours a day. They patrol all of the facilities on the hospital sites.

The hospitals and wards are locked down each night at 8:30pm.

Security orderlies are stationed at each hospital, Wellington and Kenepuru:

Wellington - enter from Riddiford Street Newtown. Level 2, Wellington Regional Hospital.   

Kenepuru - enter via main entrance.  Orderly station adjacent to Kenepuru A&M.

Support Services

Maori and Pacific Health Support Services

There is a Maori Health Support Service available to tautoko Maori whanau (patients and their families).…

More

Chaplains or Advisors

We can arrange for a chaplain or advisor from any religion to visit you, or you can arrange for your own spiritual advisor to visit.…

More

Toilet Facilities

Toilets for visitors are well sign-posted throughout the hospital. If you are unable to find one, please ask a staff member.

Taxi Services

There is a taxi stand located at the front of the hospital off Riddiford Street.…

More

Region

Newtown, South Wellington.

Volunteers

Volunteers at our hospitals have a very important role to play.…

More

Eligibility for Funded Health Care

If you are eligible for funded healthcare then in most instances; but not all, the services provided to you will be at no charge. However, there are a number of Departments within C&CDHB that do charge for some services and equipment. If you should have any queries regarding the cost…

More

Accessing Health Information

If you are or have been a patient/client of Capital & Coast DHB you have a right to ask and be given access to any personal health information.…

More PDF

Other

Wheelchair Access
Wheelchair access is through the main entrance of Wellington Regional Hospital. Entry is via Riddiford Street, Newtown, or the underground carpark. 

Telephones
There are card and coin telephones in all the main corridors and foyers. If you cannot find one, please ask a staff member. Phone cards are available from the Atrium shop, main atrium foyer, Level 2 (Entry via Riddiford Street Newtown).

Banking Services
There is an ASB ATM cashflow machine in the main atrium foyer, Level 2, entry via Riddiford Street Newtown. This machine accepts most major cards. Branches of most banks can be found in Newtown, a five minute walk south from the Main Entrance on Riddiford Street.

NZ Post
A NZ Post box is located in the main atrium foyer, Level 2, entry via Riddiford Street Newtown. 

Hospital Gift Shop
The Gift Shop in the Atrium is for patients', staff and visitors' convenience.

Hours are 7.30am - 4pm. 
Phone number (04) 385 5999 Ext 81902

The shop has a wide range of goods and services such as:
The Dominion Post
Flowers
Greeting and Get Well cards
Magazines
Food stuffs and drinks
Basic pharmaceuticals and toiletries
Phone cards
Stamps
Snapper cards
Gift items
Balloons
Dry Cleaning
Other items


Eftpos facility is available

All proceeds from the Gift Shop will go back into the Hospital for patient comforts. 

Flowers, Gifts, Letters and Parcels
Flowers, gifts, letters or parcels should be clearly marked with the patient’s name and ward. Flowers are not allowed in the Intensive Care Unit (ICU).

Send letters and parcels to the address below:

Wellington Hospital
Private Bag 7902
Newtown
Wellington 6242

For delivery of flowers and gifts, the address is:

Wellington Hospital
Riddiford Street
Newtown 6021

Patient Enquiries 
Friends and relatives wishing to enquire about patients should telephone +64 4 385 5947 or +64 4 385 5949.

General Enquiries: (04) 385 5999
Fax: (04) 385 5856

Website

www.ccdhb.org.nz

Wellington Hospital
Riddiford Street
Newtown
Wellington 6021

Street Address

Wellington Hospital
Riddiford Street
Newtown
Wellington 6021

Postal Address

Wellington Hospital
Private Bag 7902
Wellington South