Dunedin - South Otago > Community Health and Social Services >
Citizens Advice Bureau Dunedin | Te Pou Whakawhirinaki o Ōtepoti
Social Service
Today
Description
CAB provides free, confidential, independent information and advice about your rights under the law in NZ and how to resolve your issues - educating and empowering.
There are no criteria to meet to use the CAB service – they will help and advise anyone.
They help people to;
- understand their rights and obligations under the law and how to resolve their issues
- have the confidence and support they need to take action
- access the services they are entitled to
CAB are contactable by phone, by email (via their website online enquiry form) or face to face.
Language support services are available, including an on-demand phone interpreter service and CAB interviewers around the motu who can offer the CAB service in other languages. Face-to-face interpreters may sometimes be available (require a booking).
Staff
One paid manager and a team of marvellous, skilled, knowledgeable and friendly volunteer Bureau Interviewers.
Ages
Older adult / Kaumātua, Adult / Pakeke, Youth / Rangatahi, Child / Tamariki
How do I access this service?
Phone
- 03 471 6166 (Dunedin Direct)
- https://www.cab.org.nz/find-a-cab/contact-us (online enquiry form)
- 0800 367222 (may be answered anywhere around Aotearoa)
Walk in
- 155 Princes St (arrive between 10.00 and 2.30 Mon-Th or 10.00 and 11.30 Fr to ensure we have time to help you), no appointments (first in, first helped)
Phone us first to check if the volunteers on shift can see you (there may already be clients here, and we don't want you to be waiting for a long time).
When you ring, also tell us a bit about your issue so we can prepare.
Website
www.cab.org.nz
- Answers to thousands of 'your rights' articles on our website written in plain English.
- Hundreds of community organisations, social services, clubs, hobby groups, and sports clubs along the yellow tab under 'community directory' on our homepage.
- Online enquiries can be submitted via our website https://www.cab.org.nz/find-a-cab/contact-us/
- Facebook page - https://www.facebook.com/CABDunedin/
- Instagram - @citizens.advice.dunedin
Anyone can access
Fees and Charges Categorisation
Free
Hours
| Mon – Thu | 10:00 AM – 4:00 PM |
|---|---|
| Fri | 10:00 AM – 1:00 PM |
Public Holidays: Closed Waitangi Day (6 Feb), Otago Anniversary (23 Mar), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct).
Christmas: Open 22 Dec — 24 Dec. Closed 25 Dec — 9 Jan.
Other: Closed 12 Jan — 16 Jan.
Languages Spoken
English
Services Provided
Your employment rights in NZ law - information, advice and how to resolve issues. Conditions of employment and disputes.
Your employment rights in NZ law - information, advice and how to resolve issues. Conditions of employment and disputes.
Your employment rights in NZ law - information, advice and how to resolve issues. Conditions of employment and disputes.
Tenancy rights and responsibilities under the Residential Tenancies Act. Renters rights. Information, advice and how to take action
Tenancy rights and responsibilities under the Residential Tenancies Act. Renters rights. Information, advice and how to take action
Tenancy rights and responsibilities under the Residential Tenancies Act. Renters rights. Information, advice and how to take action
Your rights under Consumer Law- information, advice and how to take action to resolve. e.g faulty goods, poor service etc.
Your rights under Consumer Law- information, advice and how to take action to resolve. e.g faulty goods, poor service etc.
Service types: Consumer rights, Legal / civil services, Information, education & support.
Your rights under Consumer Law- information, advice and how to take action to resolve. e.g faulty goods, poor service etc.
CAB can advise on current immigration legislation and the various visas available, including eligibility and criteria etc.
CAB can advise on current immigration legislation and the various visas available, including eligibility and criteria etc.
CAB can advise on current immigration legislation and the various visas available, including eligibility and criteria etc.
Advice and guidance - separation, resolving parenting disputes, relationship property, custody and day-to-day access, child support and financial assistance potentially available.
Advice and guidance - separation, resolving parenting disputes, relationship property, custody and day-to-day access, child support and financial assistance potentially available.
Advice and guidance - separation, resolving parenting disputes, relationship property, custody and day-to-day access, child support and financial assistance potentially available.
CAB has a Community directory of approximately 500 local organisations, social services, clubs, hobby groups, and sports clubs in the wider Dunedin area. Also 35,000 nationwide community directory listings.
CAB has a Community directory of approximately 500 local organisations, social services, clubs, hobby groups, and sports clubs in the wider Dunedin area. Also 35,000 nationwide community directory listings.
CAB has a Community directory of approximately 500 local organisations, social services, clubs, hobby groups, and sports clubs in the wider Dunedin area.
Also 35,000 nationwide community directory listings.
CAB is a service for anyone about anything so this includes former refugees and all migrants
CAB is a service for anyone about anything so this includes former refugees and all migrants
CAB is a service for anyone about anything so this includes former refugees and all migrants
CAB has three language support options; Access to an on-demand phone interpreter service - no need for a booking CAB volunteers around the country can offer clients the CAB service in your language (call to see who is available on any given day). A free face-to-face interpreter can sometimes be booked to be here with clients at CAB - through Transnational (Former Refugees have priority).
CAB has three language support options; Access to an on-demand phone interpreter service - no need for a booking CAB volunteers around the country can offer clients the CAB service in your language (call to see who is available on any given day). A free face-to-face interpreter can sometimes be booked to be here with clients at CAB - through Transnational (Former Refugees have priority).
CAB has three language support options;
Access to an on-demand phone interpreter service - no need for a booking
CAB volunteers around the country can offer clients the CAB service in your language (call to see who is available on any given day).
A free face-to-face interpreter can sometimes be booked to be here with clients at CAB - through Transnational (Former Refugees have priority).
CAB is passionate about access to free justice for all and plays an important part in providing clients with information and advice regarding their rights and obligations under the law in NZ and the options they have for resolving their issues.
CAB is passionate about access to free justice for all and plays an important part in providing clients with information and advice regarding their rights and obligations under the law in NZ and the options they have for resolving their issues.
CAB is passionate about access to free justice for all and plays an important part in providing clients with information and advice regarding their rights and obligations under the law in NZ and the options they have for resolving their issues.
Free help, advice, and information on any issue affecting anyone.
Free help, advice, and information on any issue affecting anyone.
Free help, advice, and information on any issue affecting anyone.
Disability Assistance
Wheelchair access
Travel Directions
Public Transport
Bus stop outside the door for many Dunedin routes heading south and diagonally across the road for buses heading north and to the bus hub.
Parking
On the surrounding streets
Region
Dunedin - South Otago
Website
Contact Details
155 Princes Street, Dunedin
Dunedin - South Otago
-
Phone
(03) 471 6166
Website
Rodgers House, Ground Floor
155 Princes Street
Dunedin
OTA 9016
Street Address
Rodgers House, Ground Floor
155 Princes Street
Dunedin
OTA 9016
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This page was last updated at 10:00AM on October 16, 2025. This information is reviewed and edited by Citizens Advice Bureau Dunedin | Te Pou Whakawhirinaki o Ōtepoti.