Support Services

Chaplaincy

The Chaplaincy Service is available to all patients, their whanau/ families and hospital staff. The ward/unit staff can contact the Chaplains for inpatients at any time of the day or night. Chaplains respect each person's beliefs, culture, and privacy. They value the dignity of each person and seek to embody God's love. Chaplains are there in times of illness, distress, crisis and sorrow and also in the joy and relief from pain and hope for the future.

The Chaplaincy service is available 8am - 4pm and an on call service is provided from 4pm to 8am.

Weekly Sunday services are held as follows: Ecumenical at 10.00am, Roman Catholic at 11.30am and the Maori Service at 1:00pm. These services are held in the  Sir John Logan Campbell Quiet Room on Level 6.

Juma Prayers are held at 1.00pm every Friday in the Chapel.

The Quiet Room is always open for private use.

Interpreting Services

A 24-hour service is available through wards/departments for those patients who require it. Bookings are made through ward/department staff on behalf of the patient.

For general practices and their patients

Auckland DHB Interpreter Service is the provider for all Auckland DHB general practices and their patients. Practices can access free interpreting services for all non-English or limited-English speaking patients who are eligible for publicly funded healthcare in New Zealand. However, ACC-funded patients are not included. Telephone interpreting is the preferred medium and interpreters can be used for all consultations except for those involving:

  • Consultations taking more than 45 minutes.
  • Exercising of powers under the Mental Health Act.
  • Sign language interpreting (note this is a different service, see below).
  • Collecting a comprehensive health history.
  • Discussing complex medical issues.
  • Informed consent for surgical procedures and procedures under local anaesthesia.
  • Appointments for primary care early interventions such as vaccinations, B4 School Checks, breast screening and retinal screening.
  • Appointments for refugee and asylum seeker clients who have been in New Zealand for two years or less.
THE INTERPRETER SERVICE FOR GPS AND THEIR PATIENTS IS OPEN FROM 8AM – 4.30PM.
FOR ALL ENQUIRES AND BOOKINGS, PLEASE PHONE 09 623 6453, FAX 09 623 4695, OR EMAIL:   
TO ACCESS TELEPHONE INTERPRETING, PLEASE CALL 0800 559 555. 

Communication cards

Communication cards can be used in conjunction with interpreter services to help patients who may not speak English as a first language and who may be having difficulty communicating their immediate needs, wants or concerns. 

How do they work?
Our hospital staff can provide printed copies of the cards in the language spoken by the patient for use while they are receiving care in hospital. Patients or their family members can also choose to print off a copy of the cards at home to bring with them. Cards should remain with the patient for use at their bedside during their stay. Patients and their families can point to the relevant icons to help the patient communicate immediate needs or wants with hospital staff. 

After discharge, patients can take the cards home with them and continue using them if needed - or dispose of the cards in recycling bins if they're no longer needed.

The cards are available in the languages below. A blank* version is available for family members or friends to write in the translations for languages not represented here:

ARABIC [PDF, 329 KB] | BLANK [PDF, 87 KB]* | BURMESE [PDF, 11 MB] | CHINESE (SIMPLIFIED) [PDF, 107 KB] | CHINESE (TRADITIONAL) [PDF, 111 KB] | ENGLISH [PDF, 1.5 MB] | FRENCH [PDF, 89 KB] | HINDI [PDF, 331 KB] | KOREAN [PDF, 103 KB] | MAORI[PDF, 88 KB] | RUSSIAN [PDF, 98 KB] | SAMOAN [PDF, 88 KB] | TONGAN [PDF, 89 KB] | VIETNAMESE [PDF, 91 KB]

Volunteers

The Volunteer Site Ambassadors provide friendly assistance enabling people to find their way around the new hospital, clinics, wards and other facilities as required. All Site Ambassadors are trained and easily recognised in their Blue Coat uniform.

Monday - Friday: 9am - 7.30pm

Location: Help Desks  are at the entrances at Levels 1 and 4  in Auckland City Hospital, Oncology Building 8 (mornings only) and Level 5 in the Support Building.

Transition Lounge

Monday to Friday, 9am - 7pm. Phone: (09) 307 4949, ext 25501

Situated on Level 5, inside the Main Entrance of the Support Building, the Transition Lounge provides experienced nurses available to supervise your care while you wait, and to assist you to your drop off/pick up point just outside. A nurse from the Transition Lounge is usually available to come up to your ward and assist with your transfer to the Lounge.

There is comfortable lazyboy seating, TV, phone, daily newspaper, magazines and refreshments, free of charge to patients. The facility is also available for outpatients and relatives waiting for patients in day surgery.

For drivers picking up: enter from Park Rd, turn right and drive up the ramp and stop outside the entrance to the Support Building (previously the old Auckland Hospital), walk inside the main doors and turn to your right.

Hospital Fees

Will your healthcare at ADHB cost you anything?

New Zealand has a publicly funded healthcare system for New Zealand citizens and permanent residents.
Auckland District Health Board is required by the Government to gather proof of eligibility status for publicly funded healthcare from each patient we see. In the case of an emergency this will be sought as soon afterward as possible.
If you are not eligible for publicly funded healthcare you will be charged by ADHB for your care.
To prove your eligibility status, you will be requested by ADHB to provide copies of either:

  • Your passport (including all pages that have a NZ immigration stamp or sticker plus the photo page)
  • Your New Zealand birth certificate (and marriage certificate if your last name has changed)
  • Your New Zealand citizen certificate.

These details will then be recorded on the ADHB database.

If we ask you for proof of eligibility please do not be offended. This is standard practice for all patients of any background. Even if you are a New Zealand citizen we are required to confirm that status.

This initiative has been introduced in the last three and a half years so patients who have been treated in the past may now be asked to provide documentation to prove their status. We understand that you may find this frustrating; however this will ensure that you are not inadvertently charged for your appointment.

If you have confirmed your eligibility with another District Health Board (DHB) you must still confirm this status when you visit us. Once eligibility status has been recorded patients are not usually required to present it again at that DHB.

We thank you in advance for your understanding and cooperation.

Please note that some services provided by ADHB will require payment, regardless of your eligibility status. You will be informed of this by the service should this be the case.


Frequently Asked Questions (FAQs)
Please view our Frequently Asked Questions for more information about patient eligibility or visit the Ministry of Health’s eligibility web pages at www.moh.govt.nz/eligibility

Downloads

Note: PDF downloads require the free Adobe Reader application to view.

The Kaiatawhai Service

The service is designed to ensure that the cultural and spiritual needs of Māori patients and their whānau are met. Kaiatawhai has teams based at Auckland City and Starship Children's hospitals and the service is individualised according to needs, and staff visit Māori patients to assess how they can best support them. The cultural assessment is based on the following aspects of a patient:

  • Te taha tinana (physical).
  • Te taha wairua (spiritual).
  • Te taha whānau (family).
  • Te taha hinengaro (mental and emotional).

The Kaiatawhai service at Starship Children's Hospital is located on Level 2 next to the main entrance, and the hours are Monday to Friday, 8am–8pm; weekends, 11am–8pm.

  • Phone

    (09) 367 0000

  • Patient enquiries

    (09) 375 4300

  • Known extension/pager

    (09) 307 4949

  • Admission & Planning Unit

    Ext 24210 / 23225 | Fax: (09) 375 7038

  • Acute Referrals Service

    (09) 375 7030, Ext: 24048 |Fax: (09) 307 2858

  • Emergency Department

    (09) 376 0000, open 24 hours / 7 days

  • Outpatient appointments & surgical booking enquiries

    (09) 638 0400 / scheduling@adhb.govt.nz 

Mental Health Services

  • 24 Hour Crisis Line

    0800 800717

  • GP / External Specialist Help Desk

    (09) 307 2800

Website

2 Park Road
Grafton
Auckland 1023

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Get directions

Street Address

2 Park Road
Grafton
Auckland 1023

Postal Address

Private Bag 92 024
Auckland Mail Centre
Auckland 1142