Support Services

Interpreting Services

A 24-hour service is available through wards/departments for those patients who require it. Bookings are made through ward/department staff on behalf of the patient.

For general practices and their patients

Auckland DHB Interpreter Service is the provider for all Auckland DHB general practices and their patients. Practices can access free interpreting services for all non-English or limited-English speaking patients who are eligible for publicly funded healthcare in New Zealand. However, ACC-funded patients are not included. Telephone interpreting is the preferred medium and interpreters can be used for all consultations except for those involving:

  • Consultations taking more than 45 minutes.
  • Exercising of powers under the Mental Health Act.
  • Sign language interpreting (note this is a different service, see below).
  • Collecting a comprehensive health history.
  • Discussing complex medical issues.
  • Informed consent for surgical procedures and procedures under local anaesthesia.
  • Appointments for primary care early interventions such as vaccinations, B4 School Checks, breast screening and retinal screening.
  • Appointments for refugee and asylum seeker clients who have been in New Zealand for two years or less.
THE INTERPRETER SERVICE FOR GPS AND THEIR PATIENTS IS OPEN FROM 8AM – 4.30PM.
FOR ALL ENQUIRES AND BOOKINGS, PLEASE PHONE 09 623 6453, FAX 09 623 4695, OR EMAIL:   
TO ACCESS TELEPHONE INTERPRETING, PLEASE CALL 0800 559 555. 

Communication cards

Communication cards can be used in conjunction with interpreter services to help patients who may not speak English as a first language and who may be having difficulty communicating their immediate needs, wants or concerns. 

How do they work?
Our hospital staff can provide printed copies of the cards in the language spoken by the patient for use while they are receiving care in hospital. Patients or their family members can also choose to print off a copy of the cards at home to bring with them. Cards should remain with the patient for use at their bedside during their stay. Patients and their families can point to the relevant icons to help the patient communicate immediate needs or wants with hospital staff. 

After discharge, patients can take the cards home with them and continue using them if needed - or dispose of the cards in recycling bins if they're no longer needed.

The cards are available in the languages below. A blank* version is available for family members or friends to write in the translations for languages not represented here:

ARABIC [PDF, 329 KB] | BLANK [PDF, 87 KB]* | BURMESE [PDF, 11 MB] | CHINESE (SIMPLIFIED) [PDF, 107 KB] | CHINESE (TRADITIONAL) [PDF, 111 KB] | ENGLISH [PDF, 1.5 MB] | FRENCH [PDF, 89 KB] | HINDI [PDF, 331 KB] | KOREAN [PDF, 103 KB] | MAORI[PDF, 88 KB] | RUSSIAN [PDF, 98 KB] | SAMOAN [PDF, 88 KB] | TONGAN [PDF, 89 KB] | VIETNAMESE [PDF, 91 KB]
  • Phone

    (09) 367 0000

  • Patient enquiries

    (09) 375 4300

  • Known extension/pager

    (09) 307 4949

  • Admission & Planning Unit

    Ext 24210 / 23225 | Fax: (09) 375 7038

  • Acute Referrals Service

    (09) 375 7030, Ext: 24048 |Fax: (09) 307 2858

  • Emergency Department

    (09) 376 0000, open 24 hours / 7 days

  • Outpatient appointments & surgical booking enquiries

    (09) 638 0400 / scheduling@adhb.govt.nz 

Mental Health Services

  • 24 Hour Crisis Line

    0800 800717

  • GP / External Specialist Help Desk

    (09) 307 2800

Website

2 Park Road
Grafton
Auckland 1023

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Get directions

Street Address

2 Park Road
Grafton
Auckland 1023

Postal Address

Private Bag 92 024
Auckland Mail Centre
Auckland 1142