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Counties Manukau Health Needs Assessment & Service Co-ordination (NASC)

Public Service

Today

8:00 AM to 6:00 PM.

Description

All Needs Assessment referrals are processed through Community Central.

Community Central is the referral co-ordination centre for Community Health Teams.

Needs Assessment and Service Co-ordination (NASC) services are the entry into publicly funded Community Support Services for:

  • People over 65 years of age who have an age-related disability (Needs Assessment and Service Co-ordination 'NASC')
  • People between 16 - 64 years of age who require support due to chronic health conditions and have a high need for long-term support services (Long-Term Support - Chronic Health Conditions 'LTS-CHC')
  • Following surgery, an acute illness or palliative, short-term support (STS) with personal cares and household tasks can be provided for eligible clients. Clients requiring long-term support refer to NASC or Taikura Trust.

The assessment is to evaluate the needs, strengths and preference of the person.  The assessment tool used is interRAI - an internationally validated needs assessment tool mandated for use by NASC services by the Ministry of Health.

Services - NASC will link you to the services [via contracted providers] to meet your assessed needs; these may include but are not limited to the following:

  • Homebased Support Services e.g. Personal Cares and Household Management
  • Meals on Wheels
  • Day care for people
  • Carer support
  • Respite care
  • Residential care – (NASC will give you subsidy forms to complete if you need to apply for the Government Residential Care subsidy).

Counties Manukau Health NASC is committed to providing services which support the Positive Aging, Disability Strategy and the Health of Older People's Strategy. NASC has a range of professional clinical Needs Assessors and a wide cultural mix. Please advise if the client prefers an Assessor of a specific ethnicity or requires an interpreter and the service will do our best to oblige.

Hours

8:00 AM to 6:00 PM.

Mon – Fri 8:00 AM – 6:00 PM
Sat – Sun 8:00 AM – 4:30 PM

Telephone (09) 277 3440 / 0800 262 368 for the NASC - Community Central.

For any Needs Assessment urgent situations outside these hours please contact your own GP or an Emergency Department.

Referral Expectations

For over 65 years NASC and Personal Health Services - providing the client gives consent to be referred, a health professional, friend, family or the client themselves can make a referral to NASC. Please use this referral form and include the client's weight and height Counties Manukau Health NASC Referral Form

The NASC Service assesses all referrals for eligibility/need/risk. NASC will return referrals to the referrer if they do not have enough information or if the client does not meet the eligibility criteria for publically funded NASC services.

All referrals are given a priority rating. If urgent a Needs Assessor would be in contact with the client within 1-2 working days.

A comprehensive interRAI Needs Assessment may take up two hours; you are welcome to have family/whanau/friend and/or an interpreter with you during this assessment.

The Privacy Act, Patients Code of Rights and interRAI information will be discussed with you on the Needs Assessor's first visit and they will need to obtain your consent for the assessment. Please ensure that all dogs are restrained when expecting the Needs Assessor and that any hazards are identified to the Needs Assessor prior to their visit. 

The assessment tool used is called "interRAI" - this is an internationally validated needs assessment tool and is completed electronically by the Needs Assessor while with you. The Needs Assessor will discuss possible support options with you and your family at this visit. This may be by including informal support through your family, friends and community services or by contracted services through one of the Counties Manukau Health contracted home support service providers, residential care facilities, or if you do not meet the criteria for publicly funded services the Needs Assessor will be able to discuss private payer options with you. 

Following a Needs Assessment and the Service Co-ordination, a summary of your support plan will be sent to you and to your GP. A support plan is a letter that confirms which services have been arranged for you and who the provider responsible for providing these services will be. The provider will then contact you to arrange implementation of the services requested.

If you do not meet the criteria for publicly funded services the Needs Assessor will be able to discuss private payer options or you can use the "useful links" below to locate a provider with whom you or your family can arrange to contract privately with.

Household Management Support - to receive long term publicly funded Household Management [HHM] assistance clients must meet the eligibility criteria and are required to hold a current Community Services Card. For clients who do not meet the eligibility criteria for publicly funded HHM support these services can be contracted by the client through private providers [see the useful links below or view the Yellow Pages in the telephone book or via their website http://yellow.co.nz/]. For short term HHM assistance under Personal Health, HHM may be provided for up to 12 weeks if the clients meet the eligibility criteria.

Long Term Support Services - Chronic Health Conditions [LTS-CHC was IFP] - Applications are received by the NASC Service and are screened for eligibility using National and Regional guidelines.

For Long Term Support Service -Chronic Health Conditions people aged less than 65 years with a long term chronic health condition can be referred to NASC by a health professional. It is essential the Long Term Support Service Chronic Health Conditions application form is completed when making a referral.

For the above Long Term Support Service Chronic Health Conditions Service please download and use the CHC-LTS referral form

 

Other useful links and alternative community support (e.g. for finding providers for privately funded services)

Age Concern http://www.ageconcern.org.nz/  
Age Concern
provide Health Promotion, Elder Abuse and Neglect Prevention, Accredited Visiting Service, Handyman Fieldworker, Total Mobility Assessment, and comprehensive information support and advice for people over the age of 65 years, their whanau and carers.
Telephone: (09) 279 4331 ext 800
 
Email:   

Eldernet http://www.eldernet.co.nz/Home
The Eldernet website
provides timely, relevant information about services for older people in New Zealand. The Eldernet website includes a nationwide database directory and information about: community groups and organisations, retirement and lifestyle villages and living, home help services, respite care and short term options, aged care services, rest homes, residential care, private hospitals, dementia care, public hospitals and other third age services for seniors.

Ministry of Health website http://www.health.govt.nz/

Taikura Trust NASC  http://www.taikura.org.nz/ 
Taikura Trust are the Auckland-based facilitators of support services for disabled people under the age of 65. If you are a disabled person, you may be eligible for Needs Assessment and Service Coordination funded by the Ministry of Health and provided by Taikura Trust.
Telephone: Freephone 0800 TAIKURA (0800 824 5872) or 278 6314 if calling from within Auckland.
Fax:
General (09) 278 6315 or Referrals (09) 277 3890
Email:
General  or Referrals
Postal address:
Taikura Trust, PO Box 23 054, Hunters Corner, Auckland 2155

Charges

  • Free for New Zealand citizens and residents who meet the NASC eligibility criteria for publically funded support services. Proof of residency will be required and asked for. 
  • Non New Zealand residents – do not qualify and are not entitled to access publically funded services but can contract privately for services by contacting a provider. [See "useful links"] or view the Yellow Pages in the telephone book or via their website http://yellow.co.nz/
  • To receive long term publicly funded Household Management [HHM] assistance clients must meet the eligibility criteria and are required to hold a current Community Services Card. For clients who do not meet the eligibility criteria for publicly funded HHM support these services can be contracted by the client through private providers [see the useful links below or view the Yellow Pages in the telephone book or via their website http://yellow.co.nz/ ]. For short term HHM assistance under Personal Health, HHM may be provided for up to 12 weeks if the clients meet the eligibility criteria.
  • NASC do not provide publically funded gardening/lawn mowing services. These services may be contracted by clients through private providers or in some cases Work and Income may be able to assist. http://www.workandincome.govt.nz/ 

Document Downloads

Contact Details

Middlemore Hospital

South Auckland

General queries: DutyNasc@middlemore.co.nz

Middlemore Hospital
Hospital Road
Otahuhu
Auckland

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Street Address

Middlemore Hospital
Hospital Road
Otahuhu
Auckland

Postal Address

NASC - Community Central
Middlemore Hospital
Private Bag 93311
Otahuhu
Auckland 1640

This page was last updated at 2:22PM on November 14, 2019. This information is reviewed and edited by Counties Manukau Health Needs Assessment & Service Co-ordination (NASC).