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Hospice North Shore

Cancer Network Group Service


Hospice North Shore is a local charity. We provide compassionate, specialist care to people who are dying, while supporting their families and caregivers. Anyone living with a life-limiting condition such as heart failure, motor-neurone disease, multiple sclerosis (MS) or cancer may benefit from Hospice care.

Our nurses, doctors and family support team work alongside GPs, hospital teams, district nurses and other healthcare professionals to provide you with specialist health and social care, either in your home, or in our inpatient unit in Takapuna.

Hospice services are provided free of charge to patients and their families. We will do our very best to look after you, and your family, in every possible way. We hope you find what you need to know about Hospice North Shore. If not, please get in touch with us by e-mail or by calling 09 486 1688.



Community Palliative Care:

Most Hospice North Shore community patients are cared for in their own homes, primarily by their GP, family/whānau and other health care professionals.

The community hospice nurses have specialist knowledge and expertise in palliative medicine especially in pain management and symptom control.  Hospice nurses liaise with specialists, GPs and health professionals to ensure care for patients is coordinated and meets the patients’ individual needs.  Our hospice nurses are skilled advocates and will consult hospice palliative care specialists on patients’ behalf.

An experienced palliative care hospice nurse is available to give advice on symptom control and pain relief by phone 24 hours a day.

The Hospice North Shore Community Team offers skilled support for patients and families/whānau at their homes by providing clinical nursing support, emotional support, information and practical advice.

Hospice North Shore community nurses will phone or visit patients at home as regularly as needed.



Our physiotherapist provides specialist palliative care physiotherapy not only to our patients in Hospice North Shore Inpatient Unit but also to the patients in our community.


Palliative Care Specialists:

Hospice North Shore has a team of experienced doctors and medical palliative care specialists as part of the Multidisciplinary Palliative Care Team.  Our specialists provide professional palliative care advice via a 24-hour phone line for patients in the community and medical oversight of patient care in the Inpatient Unit (IPU).


Inpatient Unit:

Hospice North Shore Inpatient Unit (IPU) is situated at 7 Shea Terrace, Takapuna. We provide specialist palliative care to the patients within homelike surroundings.

Our medical and nursing teams will liaise with our patients, their family/whānau, and their GPs regarding admission to the IPU for specific needs of the patients such as:

Symptom control:  For symptom management (e.g. pain, nausea) before being able to return home.

Respite care: To give their family/whānau up to a week’s respite.

Terminal care: End-of-life care particularly complex symptom management during the end stage of their disease.

We have a kitchen and a Family Overnight Room for family/whānau to be able to stay overnight with the patient.

There are no fixed visiting times and visitors are welcome anytime as long as patient privacy and the need for rest is not compromised.  Patients who return home from the IPU receive continuing care from the Community Palliative Care Nursing Team (hospice nursing staff) and the Allied Health Team.


Outpatient Clinic:

As part of the community services offered by Hospice North Shore, the hospice doctors and nurses manage the outpatient clinics here at the Hospice. Patients and their families/whānau can be referred to these clinics by their General Practitioners, other medical specialists, or by other hospice staff.  


Day Group:

Day Group offers patients the opportunity of a change of environment, support, entertainment and friendship in a relaxed atmosphere and gives caregivers a regular ‘timeout’.  This is held on Wednesdays from 10 am to 1 pm and includes morning tea and lunch. It is staffed by a team of volunteers and a registered nurse.  A volunteer driver can also be arranged for the patients requiring transport. 


Family Support:

The Hospice North Shore Family Support Team are all professionally trained and qualified to bring a range of skills to assist patients and families to identify and explore the issues they may encounter when facing a life-limiting illness.

Hospice counsellors are trained to work with the emotional, psychological and relational dimensions of life-limiting illness and bereavement.

Social Workers
Social workers are available to assist families/whānau to access practical and financial help, residential and hospital care, and other support to which they may be entitled.

Life Review
Hospice North Shore offers an opportunity to have the patient’s life story confidentially recorded. This process is directed by the patient with the guidance of a specially trained volunteer.  Patients can experience the benefit of recording an overview of their life, both for themselves and as a gift to their family/whānau.

Spiritual Care
Spiritual care is an integral part of care at Hospice North Shore, acknowledging the uniqueness and spiritual identity of each person and recognising that being human means having a spiritual dimension. Our chaplain provides spiritual and pastoral support to patients and their families/whānau in the Inpatient Unit and in the community.



Volunteers at Hospice North Shore provide an invaluable resource to all aspects of hospice. Volunteers offer help in almost all areas at hospice ranging from kitchen to bereavement support.


Hospice Shops:

We now have ten retail stores, including a specialist book shop, called Finally Books!  Our shops offer quality bargains on clothing, toys, books, furniture and general bric-a-brac.

We accept good clean donations of goods to sell in the shops.  We do pickups of heavy goods. Please visit  for info on pickups, locations and hours of our shops.



Hospice North Shore provides specialist palliative care facilities and services with no cost to patients or family.  Although some funding is received from the Waitemata District Health Board, we rely on and greatly appreciate any donations and bequests.

There are a number of ways you could help the Hospice make each day the best day possible for those who have a terminal illness.

To make a donation, visit our website for more info on ways you could donate.

Service Areas

Hospice and palliative care services

  • Community palliative care service
  • Hospice
  • Respite


  • Grief counselling
  • Spiritual care


  • Support during treatment
  • Support for family/whānau/partners

Cancer Types

Bowel, Breast, Leukaemia & Blood, Lung, Prostate, Others, Skin Cancer / Melanoma


There is no restriction on visiting hours in the Inpatient Unit, and family/whānau may be able to stay overnight. Patients who return home from the IPU receive continuing care from the Community Palliative Care Nursing Team (hospice nursing staff) and the Allied Health Team.

How to access this service

Hospice North Shore will accept referrals from GPs, specialist medical practitioners, other healthcare professionals or community agencies, public and private hospitals, family/whanau.  In case of informal referrals such as referrals from family/friends, we seek information to support this referral from a GP or a health professional involved in the patient's care. You can make a referral online by clicking here or downloading the below form.

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Team details

Medical Team/Palliative Care Specialists:

Hospice North Shore employs a team of hospice doctors as part of the Multidisciplinary Palliative Care Team. The doctors are fully qualified and have experience either in palliative care or are undergoing training in palliative care. They provide 24-hour medical oversight of patient care in the Inpatient Unit (IPU), and community support and advice, as well as visiting the patients at home (usually when they are unable to attend the hospice for an outpatient appointment). The Hospice doctors maintain close contact with General Practitioners (GPs), hospital staff and other health professionals to ensure as much continuity of medical care as possible.

Hospice doctors are also involved in palliative care education for health professionals and the general public. They supervise palliative medicine specialist training, and participate in research, while maintaining their own professional development.


Nursing Team: 

The community hospice nurses have specialist knowledge and expertise to be able to care for patients and their families/whānau and also to provide a point of contact for other health professionals to ensure care for patients is co-ordinated and meets the patients’ individual needs.


Contact Details

7 Shea Terrace, Takapuna

North Auckland

7 Shea Terrace

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Street Address

7 Shea Terrace

Postal Address

PO Box 331129
Auckland 0740

This page was last updated at 1:55PM on May 18, 2018. This information is reviewed and edited by Hospice North Shore.