North Auckland > Public Hospital Services > Waitematā District Health Board (WDHB) >

Waitematā DHB Asian Health Services

Public Service, Other


3 Mary Poynton Crescent, Takapuna

8:30 AM to 5:00 PM.


WDHB's Asian Health Services (AHS) provides a range of services and programmes for Asian and ethnic communities health & wellbeing.  


  • To promote culturally and linguistically appropriate health services for ethnic communities
  • To improve access to health services and health information for the Asian & ethnic population
  • To provide cultural support, emotional support and coordination service to Asian patients/clients
  • To provide communication support to Waitematā DHB staff and non-English speaking patients/clients
    and their families using WDHB services
  • To provide cultural information and advice to WDHB staff to enhance cultural competence
  • To improve access to primary health services for non-English speaking patients


Asian Health Services (Waitemata DHB) has approx. 260 people (cultural workers, bureaus and interpreters) to serve culturally & linguistically diverse communities (cover 90+  languages and dialects)

  • Grace Ryu - Operations Manager, Asian Health Services
  • Hong Lo - Team leader, WATIS Interpreting Service (24/7)
  • Ivy Liang - Team Leader, Asian Patient Support Service 
  • Hannah Lee - Team Leader, Asian Mental Health Service  

How do I access this service?

Contact us


Website / App

Referral Expectations

On-line referral

Phone referral

09- 442-3232 or 0800 88 88 30


AHS services are free for WDHB patients or clients who are eligible for free public health and disability services.


3 Mary Poynton Crescent, Takapuna

8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

Languages Spoken

Albanian, Arabic, Bengali, Bosnian, Burmese, Cambodian, Cantonese Chinese, Chinese, Cook Islands Māori, Croatian, Czech, Dari (Afghan Persian), Dutch, English, Farsi, Fijian Indian, Filipino, Foochow, German, Greek, Gujarati, Hakka, Hokkien, Hungarian, Indonesian, Italian, Japanese, Kiribati, Korean, Macedonian, Malay, Mandarin Chinese, Nepali, Niuean, New Zealand Sign Language (NZSL), Pashto/Afghani, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Shanghainese, Spanish, Swahili (Kiswahili), Swedish, Tagalog, Tahitian, Taiwanese, Tamil, Telugu, Thai, Tokelauan, Tongan, Tuvaluan, Ukrainian, Urdu, Vietnamese


  • Asian Health Line (iCare)

    The Asian Health Line provides information and advice for Asian & ethnic migrants who are not familiar with New Zealand health services or information incl COVID19 info and support etc.… More

  • Asian Breast Screening Support Service

    This service promotes, recruits, enrols and supports Chinese and Korean non-English speaking women aged 45-69 years who live in the region to access free breast screening.… More

  • Asian Patient Support Service

    Our Asian Patient Support Service (APSS) staff are available to support Asian patients receiving care from Waitematā DHB's hospital and community health services, where the patient may require:… More

  • Asian Mental Health Service

    Asian Mental Health Service (AMHS) provides culturally and linguistically appropriate support for service users under the care of the mental health services of Waitematā DHB (WDHB). AMHS covers the whole catchment area of WDHB (Waitakere, North Shore and Rodney) and the regional forensic service.… More

  • WATIS - Waitematā Translation & Interpreting Service

    WATIS is a WDHB in-house translating and interpreting service with a 24-hour, 7-days call centre for coordinating requests for 90+ languages, including NZ Sign language.… More

  • Health Promotions

    Asian Health Services provides the following promotion for Asian migrants residing in the WDHB district:… More

Document Downloads

Contact Details

8:30 AM to 5:00 PM.

1) Asian Health Services - General enquiries

     0800 88 88 30 or  DDI  09 442-3232  

2) Asian Patient Support Service

    North Shore Hospital  09 486-8920 extn. 47101   

    Waitakere Hospital     09 837-8831

3) Asian Mental Health Service

    09  486-8920  extn. 47321 or DDI 09 487-1321 

4) WATIS Interpreting

3 Mary Poynton Crescent
North Shore
Auckland 0740

Information about this location

View on Google Maps

Get directions

Street Address

3 Mary Poynton Crescent
North Shore
Auckland 0740

Postal Address

Private Bag 93 503
Auckland 0740

This page was last updated at 2:43PM on May 16, 2022. This information is reviewed and edited by Waitematā DHB Asian Health Services.