Auckland City Hospital

2 Park Road
Grafton
Auckland 1023

Private Bag 92 024
Auckland Mail Centre
Auckland 1142

<p>Phone (09) 367 0000</p><ul class="contact-list">
<li>
<h4 class="label-text">Patient enquiries</h4>
<p>(09) 375 4300</p>
</li>
<li>
<h4 class="label-text">Known extension/pager</h4>
<p>(09) 307 4949</p>
</li>
<li>
<h4 class="label-text">Admission &amp; Planning Unit</h4>
<p>Ext 24210 / 23225 </p>
</li>
<li>
<h4 class="label-text">Acute Referrals Service</h4>
<p>(09) 375 7030, Ext: 24048 </p>
</li>
<li>
<h4 class="label-text">Emergency Department</h4>
<p>(09) 367 0000, open 24 hours / 7 days</p>
</li>
<li>
<h4 class="label-text">Outpatient appointments &amp; surgical booking enquiries</h4>
<p>(09) 638 0400 /  </p>
</li>
</ul>
<p><strong>Mental Health Services</strong></p>
<ul class="contact-list">
<li>
<h4 class="label-text">24 Hour Crisis Line</h4>
<p>0800 800717</p>
</li>
</ul>
<ul class="contact-list">
<li>
<h4 class="label-text">GP / External Specialist Help Desk</h4>
<p>(09) 307 2800</p>
</li>
</ul>

Public Hospital

Central Auckland

Current information for visiting.

Please note, there may be some areas of the hospital unable to accept visitors to keep everyone safe. These areas may change from time to time.

Buses
Buses are available outside the Main Entrance on Park Road.
For further bus information, see Auckland Transport, or phone 09 366 6400 or free on 0800 10 30 80 if outside the local calling area.

Taxis
A taxi phone is located in the Main Entrance on Level 4, and at the entrance to the Emergency Department. Taxi ranks are located outside the Main Entrance (Level 4).

Waitemata Shuttle Service  
This shuttle provides transport assistance for people living in the Waitemata area with an appointment at Auckland City Hospital. For more information please call 0800 809 342 or 09 426 0918 or download the Community Shuttle information sheet. 

Cycling
Cycle storage is available for visitors in the entrance to Car Park A at Auckland City Hospital. Bring your own lockable chain. You can check out cycle paths around the area on Auckland Transport’s website

Trains
Auckland City and Starship Children's Hospital are served by Grafton Station - Western Line - an 8-minute walk and Newmarket Station - Eastern and Southern lines - 12-minute walk.

Get directions

There are two carparks at Auckland City and Starship Children's Hospital.

Visitors and patients to Auckland City Hospital should use Carpark A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15 minute drop off and pick up in this car park. 

Visitors and patients to Starship Children’s Hospital should use Carpark B behind Starship, which is accessed from Grafton Road or Park Road.

Disability parking & wheelchairs

Disability parking is available in both Car Park A & Car Park B. There are wheelchair bays on ALL levels. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.

Public Parking Fees 

If you are a patient or close family member who needs to use the carpark for an extended period then please talk to your Charge Nurse if you are facing financial pressures, as we may be able to help. 

Emergency Department
For urgent or critical care, drivers should follow the signs to the Emergency Department which is clearly signposted from the entrance.

Transition Lounge Parking
Patients can wait in the comfort of the Transition Lounge after discharge while they are waiting for relatives to collect them. The Transition Lounge is located on Level 5 of the Support Building.

There is a free 15-minute drop off and pick up in car park A (opposite the Transition Lounge). There are also two car parking spaces, opposite the Transition Lounge, where people can park for five minutes while they pick up a discharged patient.

Hospital Pharmacy

Medications are dispensed to inpatients while they are in hospital, by the hospital pharmacy.

Auckland City Hospital Pharmacy

This is a retail pharmacy situated in the shopping area on Level 5.

Monday to Friday: 8am to 6pm
Saturday/Sunday: 10am to 4pm 

Phone: (09) 307 8997
Location: Level 5, Support Building

Security Officers are on duty 24 hours a day. They patrol all of the facilities on the hospital site.

The hospital and wards are locked down each night at 8pm and security guards are stationed at the Level 4 Main Entrance and the Accident and Emergency Department on Level 2.

www.adhb.health.nz

Auckland City Hospital Retail Shops

Auckland City Hospital provides patients and visitors with a number of convenient shopping facilities. On Level 5 you will find a pharmacy, convenience store/florist, and bookstore/gift shop. These shops are open seven days and sell, among other things, phone cards, newspapers, toiletries, snacks and flowers. There is also a small shopping area across from the hospital on Park Road.

Paperplus Book & Gift Shop

• Mon, Tues, Thurs, Fri: 8am to 6.30pm
• Wednesday: 8am to 6.30pm
• Saturday: 9am to 7pm
• Sunday: 9am to 5pm
• Public holidays: Closed

Other Services Nearby
On Park Road, just two minute's walk from the hospital, there are several shops including eat-in or takeaway food, minimarts and a dairy.

Newmarket has a full range of shops. It is a 10-minute walk across the Domain or a quick trip on a Link Bus.

Banking

Money machines are located:

• In the main hospital building, Level 5 retail area, next to Planet Espresso.
• On Level 3 of Starship Children’s Hospital.

Internet/Wifi hotspots
Free wifi is available in some areas in our buildings. Look out for "Hospital Hot Spot" on the wifi networks on your phone, tablet or laptop. You can log in for free wifi.