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Hawke's Bay > Community Health and Social Services >

Te Taiwhenua o Heretaunga

Community Health Service, Social, Kaupapa Māori, Stop Smoking, Mental Health, Addiction

Today

8:30 AM to 5:00 PM.

Description

Te Taiwhenua o Heretaunga is a family-focussed organisation providing health, housing, education and social services in Hawke's Bay. We help individuals, whānau and communities by creating holistic, personalised plans of care, support and development. We use traditional kaupapa Māori values and culture, involving the hinengaro (mind), tinana (body), wairua (spirit) and whānau (social) aspects of our lives. 

Our General Practice offers high-quality, low-cost medical, dental care, and an on-site pharmacy for your convenience and our books are open for enrolments.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Please contact us on freephone 0800 824 943 or 06 871 5350 to speak with our friendly kaimahi, or email:

Fees and Charges Categorisation

Free

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

Languages Spoken

English, Māori

Programmes

Oranga Hinengaro (Wellbeing of the Mind)

Our teams of qualified professional staff work holistically with whānau, to help them work toward wellbeing. This can include clinic care, Te Puawaitanga day programme, community support, addiction therapies, behaviour therapies, counselling, residential care, Waiorua – short-stay time out, to rest and re-focus, and/or longer-term residential. Our Hiwa-i-te-rangi team are also here for whānau and individuals that may need extra support to work through one or two small humps in life that have become overwhelming and may seem too difficult to deal with right now on their own.

Programme Areas

Alcohol or drug addiction, Kaupapa Māori, Mental health, Stop smoking

Programme Type

Alcohol or drug counselling and support, Counselling and support, Kaupapa Māori alcohol or drug addiction, Kaupapa Māori mental health, Kaupapa Māori stop smoking, Respite, Stop smoking support, Supported housing

Regions

Hawke's Bay

Age Groups

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

If you know someone who is unwell and would like some help, phone 0800
TAIWHENUA and ask for our registration centre, Te Wairatahi.

Description

Our teams of qualified professional staff work holistically with whānau, to help them work toward wellbeing. This can include clinic care, Te Puawaitanga day programme, community support, addiction therapies, behaviour therapies, counselling, residential care, Waiorua – short-stay time out, to rest and re-focus, and/or longer-term residential.

Our Hiwa-i-te-rangi team are also here for whānau and individuals that may need extra support to work through one or two small humps in life that have become overwhelming and may seem too difficult to deal with right now on their own.

Waiorua Crisis Respite

Waiorua Crisis Respite offers a brief period of stay in our Whare for whaiora that are acutely unwell, are aged between 18 and 65 years and give full consent to stay. Whaiora must have a keyworker/community treating team and be open to engaging with a Community Treating Team to provide clinical monitoring and follow up. Tangata Whaiora must NOT: be actively suicidal or at high risk of self-harm actively demonstrate high risk of aggressive/violent behaviour require acute admission

Programme Areas

Crisis / emergency mental health district teams, Mental health

Programme Type

Crisis / emergency mental health district teams, Respite

Regions

Hawke's Bay

Age Groups

Adult / Pakeke, Older adult / Kaumātua

Referral Types

DHB clinical services

Referral Process

Keyworker Assessment (during business hours) or EHMS Assessment (after hours and weekends)

  • Mental State Examination
  • Risk Assessment
  • Medication Treatment Plan
  • Informed Consent
Description

Waiorua Crisis Respite offers a brief period of stay in our Whare for whaiora that are acutely unwell, are aged between 18 and 65 years and give full consent to stay.  Whaiora must have a keyworker/community treating team and be open to engaging with a Community Treating Team to provide clinical monitoring and follow up.

Tangata Whaiora must NOT:

  • be actively suicidal or at high risk of self-harm
  • actively demonstrate high risk of aggressive/violent behaviour
  • require acute admission

Services Provided

Well Child Tamariki Ora

Well Child Tamariki Ora is a programme of FREE regular health checks specially designed to ensure baby is growing healthily and developing all the normal skills for their age is on offer from birth to four years. Our awesome team of Tamariki Ora nurses and Kaiawhina will visit you at home with the option of a clinic visit if preferred.

Well Child Tamariki Ora is a programme of FREE regular health checks specially designed to ensure baby is growing healthily and developing all the normal skills for their age is on offer from birth to four years.

Our awesome team of Tamariki Ora nurses and Kaiawhina will visit you at home with the option of a clinic visit if preferred.

Community nursing

Te Oranga Tautiaki - Supreme Care (In-home manaaki) We offer in-home care packages tailored to the needs of the individual in Wairoa, Napier, Waimarama and across Central Hawke’s Bay. Our range of clients include older people, disability, ACC (long and short term). We specialise in: personal care, palliative care, home management, daily living support, medical, disability or accident, short-term or long-term.

  • Asthma
  • Wound care
  • Palliative care
  • Self management support
  • Stop smoking

Te Oranga Tautiaki - Supreme Care (In-home manaaki)
We offer in-home care packages tailored to the needs of the individual in Wairoa, Napier, Waimarama and across Central Hawke’s Bay. Our range of clients include older people, disability, ACC (long and short term). 

We specialise in: personal care, palliative care, home management, daily living support, medical, disability or accident, short-term or long-term.

Family / whānau support

Family Start can help you get on with life and give your tamariki the best start. Our goal is to equip you with all the skills to keep your family together and grow strong. Also talk to the Family Start team about: Poipoia Te Mokopuna - which can prepare you and your baby for pre-school.

Family Start can help you get on with life and give your tamariki the best start. Our goal is to equip you with all the skills to keep your family together and grow strong. 

Also talk to the Family Start team about:

  • Poipoia Te Mokopuna - which can prepare you and your baby for pre-school.
Te Ara Waiora - Health Screening

Cervical screening services are provided at our clinic and mobile. We can visit you at home or we can provide transport to/from appointments. Please call us on 0800 483 272 Health screening tests check for health conditions or early warning signs of disease.

  • Cervical screening
  • Breast screening

Cervical screening services are provided at our clinic and mobile. We can visit you at home or we can provide transport to/from appointments.

Please call us on 0800 483 272
Health screening tests check for health conditions or early warning signs of disease.

Home support

Home support services provide support with household tasks and personal care to help you live independently at home.

Home support services provide support with household tasks and personal care to help you live independently at home.

Kaupapa Māori

Kaupapa Māori community and/or social support that is culturally appropriate for Māori, promote Mātauranga Māori, tikanga Māori, and whānau-centred models of care.

Kaupapa Māori community and/or social support that is culturally appropriate for Māori, promote Mātauranga Māori, tikanga Māori, and whānau-centred models of care.

Pregnancy and parenting

Whanake te Kura FREE pregnancy and parenting programme (also known as antenatal class) available in Napier, Hastings, CHB and Wairoa. Call 0800 TAIWHENUA for more info. Read more about Whanake Te Kura

  • Parenting education
  • Pregnancy support

Whanake te Kura
FREE pregnancy and parenting programme (also known as antenatal class) available in Napier, Hastings, CHB and Wairoa. Call 0800 TAIWHENUA for more info.

Read more about Whanake Te Kura

Hiwa i te rangi - Support with stress/anxiety

Hiwa i te Rangi is a service that can help people who are feeling stressed and anxious, overwhelmed with distressing feelings, need help navigating different support and want to get their life back on track.

Hiwa i te Rangi is a service that can help people who are feeling stressed and anxious, overwhelmed with distressing feelings,  need help navigating different support and want to get their life back on track.

Whānau Ora

Our enthusiastic Whānau Ora Kaiarahi team are here to advocate for and support whānau with mapping out and realising their whānau aspirations. Our Whānau Ora Kaiarahi will walk alongside whānau who may need help in determining what success means to them. By offering support and assisting with pathways to develop their own solutions, our dedicated Whānau Ora Kaiarahi will help whānau to work towards self-determination, success and strengthening of the whānau unit.

  • Kaupapa Māori

Our enthusiastic Whānau Ora Kaiarahi team are here to advocate for and support whānau with mapping out and realising their whānau aspirations.

Our Whānau Ora Kaiarahi will walk alongside whānau who may need help in determining what success means to them.  By offering support and assisting with pathways to develop their own solutions, our dedicated Whānau Ora Kaiarahi will help whānau to work towards self-determination, success and strengthening of the whānau unit.

Te Ara Waiora

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule. FREE Walk-in Clinic Te Ara Waiora is a kaupapa Māori hauora clinic in 2 locations - Flaxmere and Central Hawke's Bay. Our nurse-led clinics specialise in working with whānau to understand and improve illnesses such as diabetes, COPD, asthma, child immunisations, hapu māmā immunisations, and eczema as well as sexual health, becoming smokefree and caring for pepi. Our FREE walk-in and mobile hauora clinics provide manaakitanga to everyone that walks through our doors looking for support to get on their pathway to wellbeing. Te Ara Waiora is Nurse led with health coaches and kai manaaki working together to help you access healthcare that you need in a way that suits you. Our kaimahi include: Nurses Health Coaches Rangatahi Coaches Te Ara Waiora is an open-access clinic, there is no need to enrol. This means that as long as you are a NZ Citizen, you can just pop in if you need to see us, no appointments required. Shop 16 Flaxmere Village, Swansea Rd, Flaxmere 15 Northumberland Street, Waipukurau 0800 4 Te Ara Waiora

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • Human Papillomavirus (HPV) vaccine
  • Workplace flu vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.


FREE Walk-in Clinic
Te Ara Waiora is a kaupapa Māori hauora clinic in 2 locations - Flaxmere and Central Hawke's Bay. Our nurse-led clinics specialise in working with whānau to understand and improve illnesses such as diabetes, COPD, asthma, child immunisations, hapu māmā immunisations, and eczema as well as sexual health, becoming smokefree and caring for pepi.  

Our FREE walk-in and mobile hauora clinics provide manaakitanga to everyone that walks through our doors looking for support to get on their pathway to wellbeing. 
Te Ara Waiora is Nurse led with health coaches and kai manaaki working together to help you access healthcare that you need in a way that suits you. 

Our kaimahi include:

  • Nurses
  • Health Coaches
  • Rangatahi Coaches

Te Ara Waiora is an open-access clinic, there is no need to enrol. This means that as long as you are a NZ Citizen, you can just pop in if you need to see us, no appointments required.

  • Shop 16 Flaxmere Village, Swansea Rd, Flaxmere
  • 15 Northumberland Street, Waipukurau

0800 4 Te Ara Waiora

Elder Abuse Response - Ngā taura ō te aroha

Raising Awareness and Supporting Our Kaumātua Our team is dedicated to raising awareness and minimising elder abuse by delivering educational wānanga to kaumātua and whānau, involving families and the community. We weave together various strands of support and knowledge to ensure our precious pounamu feel well-informed and safe. What you can expect: Whakamana Carrying out home visits to provide support and resources to kaumātua and their whānau, ensuring they have the necessary tools and information to feel safe in their home and in the community. Whanaungatanga Collaborating with rest homes and our own Whare Ahurutanga to deliver on-site education, fostering a safe and supportive environment. Engaging with the wider community through expos and outreach events, spreading awareness and providing valuable information. Kotahitanga Offering a drop-in support group every Friday at Whanake Te Kura in Flaxmere, offering a safe space for kaumātua to connect and share experiences. Kaitiakitanga Staying up-to-date on preventing elder abuse and sharing knowledge within our organisation and the wider community, ensuring everyone is informed and safe. Manaakitanga Leading I.T. sessions for kaumātua to improve digital literacy and access helpful resources, empowering them in the digital age. To find out more or to register contact Ashley Hannah: 021 627 429

Raising Awareness and Supporting Our Kaumātua
Our team is dedicated to raising awareness and minimising elder abuse by delivering educational wānanga to kaumātua and whānau, involving families and the community. We weave together
various strands of support and knowledge to ensure our precious pounamu feel well-informed and safe.

What you can expect:
Whakamana
Carrying out home visits to provide support and resources to kaumātua and their whānau, ensuring they have the necessary tools and information to feel safe in their home and in the community.
Whanaungatanga
Collaborating with rest homes and our own Whare Ahurutanga to deliver on-site education, fostering a safe and supportive environment. Engaging with the wider community through expos and outreach events, spreading awareness and providing valuable information.
Kotahitanga
Offering a drop-in support group every Friday at Whanake Te Kura in Flaxmere, offering a safe space for kaumātua to connect and share experiences.
Kaitiakitanga
Staying up-to-date on preventing elder abuse and sharing knowledge within our organisation and the wider community, ensuring everyone is informed and safe.
Manaakitanga
Leading I.T. sessions for kaumātua to improve digital literacy and access helpful resources, empowering them in the digital age.

To find out more or to register contact
Ashley Hannah: 021 627 429
Te Ara Waiora

Sexual and reproductive health services including sexual health screening, information and birth control.

  • Contraception (birth control) advice
  • STD checks (Sexually transmitted disease)
  • Pregnancy testing
  • Male sexual health

Sexual and reproductive health services including sexual health screening, information and birth control.

Mahea

The Mahea service will provide awhi/support for rangatahi to meet their physical, spiritual, mental, and cultural needs. Our team offers strategies and skills for rangatahi who are struggling with mild to moderate mental health and addictions problems that are impacting their wellbeing with short term support. One on one mentoring Relationship Building Individualised Goal Plans Inclusive Whanau hui (if requested) •••• What you could expect: 12yrs – 24yrs Not currently engaged with CAFS. 0800 MAHEA1 (0800 624 321)

The Mahea service will provide awhi/support for rangatahi to meet their physical, spiritual, mental,
and cultural needs.

Our team offers strategies and skills for rangatahi who are struggling with mild to moderate mental
health and addictions problems that are impacting their wellbeing with short term support.

One on one mentoring
Relationship Building
Individualised Goal Plans
Inclusive Whānau hui (if requested)
••••
What you could expect:
12yrs – 24yrs
Not currently engaged with CAFS.

0800 MAHEA1 (0800 624 321)
Kaumatua Ora - Ageing Well

Every Second Wednesday at Te Taiwhenua o Heretaunga we host kaumatua ora programme. Bringing connection and providing useful information, guest speakers, art, waiata and sit-fit classes with some offsite activities throughout the year. A great way to keep your loved one connected and active.

Every Second Wednesday at Te Taiwhenua o Heretaunga we host kaumātua ora programme.  Bringing connection and providing useful information, guest speakers, art, waiata and sit-fit classes with some offsite activities throughout the year.
A great way to keep your loved one connected and active.

Disability Assistance

Wheelchair access, A longer appointment time, Support to make decisions, Quiet, low sensory environment, Assistance to move around, More space to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly

Vaccination booking URL

Region

Hawke's Bay

Website

Contact Details

8:30 AM to 5:00 PM.

Medical Centre: medical@ttoh.iwi.nz

Te Ara Waiora open access Nurse led clinic 0800 483 272

This page was last updated at 1:41PM on July 29, 2025. This information is reviewed and edited by Te Taiwhenua o Heretaunga.