Hawkes Bay > Community Health and Social Services >

Family VIP - Women’s Refuge - Napier

Refuge Service, Abuse and Violence Support


12:00 AM to 12:00 AM.


Napier Women's Refuge is an arm of Family Violence Intervention & Prevention Charitable Trust (Family VIP Services) which supports Hawke's Bay families to live free from violence.

We provide confidential services to women, men, children and our community; tailored to every individual's needs. 

Should you, or someone you know, need support, advice or general information please contact one of our advocates via 0800 REFUGE (733 843).

Whether you are female, male, non-binary, a member of the rainbow community/Takatapui, regardless of your age, ethnicity, culture or your personal circumstances we are here to help you.


Napier Women's Refuge has Whānau Support Advocates to work with you in the community, our Residential Kaimahi support women and children residing in our Safe Houses and we also have Kaiako who deliver the safety education programmes.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Phone us toll free from anywhere in Aotearoa New Zealand for information, advice and support about family violence as well as help in a crisis; 0800 REFUGE (0800 733 843)

Email: enquiries@familyvip.org.nz

Make an appointment

You do not have to go into our Safe House. We will work with you in a way which suits your needs, in your home, for a coffee, meet in the park; whatever it takes to keep you and your children safe.

Website / App



Most of our services are free and won't cost you anything.  Please discuss with us to see how we may help you with any fees which may apply.


12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

You can call our Crisis / Support Line 24 hours a day on 0800 REFUGE (0800 733 843)

Office hours:

Monday to Friday 8:30 - 17:00

Languages Spoken

Māori, New Zealand Sign Language (NZSL), Hindi, Punjabi

Services Provided

Abuse and violence support

We provide Advocacy and Support, Safe House Services and Women's and Children's Safety Education Programmes We can also provide information and support for male victims of family violence.

  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services

We provide Advocacy and Support, Safe House Services and Women's and Children's Safety Education Programmes 

We can also provide information and support for male victims of family violence.


Safe house services

Safe house services


Advocate and support you with your medical and legal needs.

Advocate and support you with your medical and legal needs. 

Social work
LGBTQIA+ support
Social services crisis assessment

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly


Hawkes Bay

Contact Details

12:00 AM to 12:00 AM.

We're here to help you on this number 24/7: 0800REFUGE (0800 733 843)

Email: enquiries@familyvip.org.nz (received during office hours only)

Postal Address

PO Box 328
Hastings 4156

This page was last updated at 11:37AM on January 15, 2024. This information is reviewed and edited by Family VIP - Women’s Refuge - Napier.