South Canterbury > Community Health and Social Services >

Mid-South Island Women's Refuge & Family Safety Services

Refuge Service, Abuse and Violence Support


12:00 AM to 12:00 AM.


At Mid-South Island Women's Refuge & Family Safety Services, we provide the support and information you need when you’re dealing with violence in your life. Our vision is for all adults and children to live free from domestic and family violence.

We are based in Timaru but provide support across mid-Canterbury, North Otago, Waitaki and the Mackenzie Basin.

Our free confidential services include:

  • 24/7 Crisis Line - 0800 00 77 50
  • Safe, temporary emergency accommodation
  • Advocacy and support
  • Relocation support to other areas
  • Education Programmes for protected and non-protected adults and children
  • Public awareness
  • Domestic violence training to government and non-government organisations

We also operate the STAR Centre for those who have been affected by sexual abuse.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us, Make an appointment, Referral, Walk in

Fees and Charges Categorisation


Fees and Charges Description

No charges apply for our service


12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

We provide 24/7 crisis support via our Crisis Line:   0800 00 7750 / 03 684 8280

Our office hours are Monday - Friday 8.00am - 5pm.

Please note: The office is closed on public holidays, but you can still contact our crisis team on the numbers listed above

Services Provided

Abuse and violence support

Care and protection, Education programmes, Family violence intervention, Information and support, Referral to specialist services, Refuge, Support groups, Victim support

  • Care and protection
  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services
  • Refuge
  • Support groups
  • Victim support

Disability Assistance

Assistance to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Speak with women / wahine, Child / Tamariki friendly, Speak with men / tane, LGBTQIA+ friendly, Phone


South Canterbury

Contact Details

12:00 AM to 12:00 AM.

24 hour Crisis line:
(03) 684 8280 or 0800 00 77 50


Community Office
12 Sarah Street
Canterbury 7910

Information about this location

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Street Address

Community Office
12 Sarah Street
Canterbury 7910

Postal Address

PO Box 783
Timaru 7940

This page was last updated at 1:43PM on May 9, 2024. This information is reviewed and edited by Mid-South Island Women's Refuge & Family Safety Services.