Bay of Plenty > Community Health and Social Services >
Tauranga Women's Refuge & Support Services
Refuge Service, Abuse and Violence Support
Today
8:30 AM to 4:30 PM.
Description
24/7 freephone 0800 867 338
Talk with our Advocates about your safety plan needs
Communal accommodation for women and their children experiencing Domestic Violence and at risk of ongoing violence and abuse
Community Services
You do not have to be in Refuge [safe house] to access safety and support sevices
We provide phone and face-to-face
Safety Plan and Support Plan
Advocacy and Social Work
Safety Alarm
Programmes, Wananga and Workshops
Counselling
WINZ, Oranga Tamariki, Whatu Ora, Police, Family Court [advice and information]
Referrals to Health, Justice, Welfare, Wellbing and Cultural services
Staff
- Advocates
- Facilitators
- Counsellors
- Social Workers
- Children Advocates
- Māori and Non-Māori practitioners
- Female and Male practitioners
- Youth Advocates
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
- Safety planning - phone 24/7 helpline 0800 867338
- Emergency planning - phone the Police 111
Make an appointment
- Phone 24/7 helpline 0800 867338 for [face to face] safety plan and assessment
Website / App
Fees and Charges Categorisation
Free
Fees and Charges Description
No charge for our services
Hours
8:30 AM to 4:30 PM.
| Mon – Fri | 8:30 AM – 4:30 PM |
|---|
Community Office hours are Mon - Fri 8.30am - 4.30pm
After Hours Contact - 24 hour /7 DV helpline 0800 86 7338 to speak with an Advocate about a safety plan.
Languages Spoken
English, Māori
Services Provided
Abuse and violence support services provide support to individuals and whānau who are impacted by abuse, violence or family harm.
Abuse and violence support services provide support to individuals and whānau who are impacted by abuse, violence or family harm.
Abuse and violence support services provide support to individuals and whānau who are impacted by abuse, violence or family harm.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Family / whānau support services provide support to improve the collective mental and/or physical wellbeing of the family / whānau.
Family / whānau support services provide support to improve the collective mental and/or physical wellbeing of the family / whānau.
Family / whānau support services provide support to improve the collective mental and/or physical wellbeing of the family / whānau.
Provision of information, guidance, advice, and resources.
Provision of information, guidance, advice, and resources.
Provision of information, guidance, advice, and resources.
Refuge offers a safe house for women at urgent risk from family violence.
Refuge offers a safe house for women at urgent risk from family violence.
Refuge offers a safe house for women at urgent risk from family violence.
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly, Speak with men / tane, Online / virtual / app
Parking
Parking available
Region
Bay of Plenty
Website
Contact Details
258 Ngatai Road, Ōtūmoetai, Tauranga
Bay of Plenty
8:30 AM to 4:30 PM.
-
Phone
(07) 541 1910
Website
24/7 Crisis Helpline: 0800 867 338 (0800 TO REFUGE)
258 Ngatai Road
Otūmoetai
Tauranga
Bay of Plenty 3110
Street Address
258 Ngatai Road
Otūmoetai
Tauranga
Bay of Plenty 3110
Postal Address
Box 8068, Cherrywood
3145 Tauranga
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This page was last updated at 12:21PM on March 5, 2026. This information is reviewed and edited by Tauranga Women's Refuge & Support Services.