24/7 Crisis Helpline: 0800 867 338 (0800 TO REFUGE)
Street Address
258 Ngatai Road Otūmoetai Tauranga Bay of Plenty 3110
Postal Address
Box 8068, Cherrywood 3145 Tauranga
Description
Our safety planning and support services include:
24/7 freephone 0800 867 338 Talk with our Advocates about your safety plan needs
Temporary Safe House
Communal accommodation for women and their children experiencing Domestic Violence and at risk of ongoing violence and abuse
Community Services
You do not have to be in Refuge [safe house] to access safety and support sevices
We provide phone and face-to-face
Safety Plan and Support Plan
Advocacy and Social Work
Safety Alarm
Programmes, Wananga and Workshops
Counselling
WINZ, Oranga Tamariki, Whatu Ora, Police, Family Court [advice and information]
Referrals to Health, Justice, Welfare, Wellbing and Cultural services
Staff
- Advocates
- Facilitators
- Counsellors
- Social Workers
- Children Advocates
- Māori and Non-Māori practitioners
- Female and Male practitioners
- Youth Advocates
Fees and Charges Categorisation
Free
Fees and Charges Description
No charge for our services
Hours
8:30 AM to 4:30 PM.
Mon – Fri
8:30 AM – 4:30 PM
Community Office hours are Mon - Fri 8.30am - 4.30pm
After Hours Contact - 24 hour /7 DV helpline 0800 86 7338 to speak with an Advocate about a safety plan.
Languages Spoken
English,
Māori
Services Provided
Abuse and violence support
Advocacy
Family / whānau support
Information, education & support
Refuge
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi,
Phone,
Speak with women / wahine,
Child / Tamariki friendly,
LGBTQIA+ friendly,
Speak with men / tane,
Online / virtual / app