East Auckland, South Auckland > Community Health and Social Services >

Counselling Services Centre

Sexual Harm Service, Abuse and Violence Support, Social


8:00 AM to 7:30 PM.


We provide crisis response for survivors of sexual harm, family harm and other trauma, as well as counselling recovery and support services for those affected by sexual or family harm, depression, anxiety, grief and loss, and other issues causing distress.

Call 24/7 Helpline (09) 277 9324 

Ages: Children, Adolescents, Adults, Family/Whānau, including men and women

Region: Counties Manukau, including East Auckland


We provide the following services:

Immediate help - 24/7 free and confidential crisis response for anyone affected by sexual assault and harm. 

Medical and Forensic support -  we support and advocate for survivors of abuse while they give their statement to the police and go through a medical examination. Our team are also available to support survivors during recorded interviews. If you choose not to involve the police we can still support you through a medical examination.

Counselling - therapy and support for children, young people, adults and their families/whānau suffering effects of sexual and family violence, depression, anxiety, grief and loss, and other issues commonly causing distress.  We are also registered for any EAP (Employee Assistance Programme) - For more information on counselling see here

Court support - free and confidential support for those going through the justice process, during and after trial.

Social work support- our social work team provides advocacy, support and resources.

We are a registered ACC Sensitive Claims organisation and services are FREE.

Referrals: Self, Police, Courts, Women's Refuge, ACC, Oranga Tamariki, Community agencies, Health Professionals - for a referral form click here

How to Access:

Call 24/7 on (09) 277 9324.

Txt 027 426 1564

For non-urgent enquiries email admin@csnz.org.nz or click here

See our website www.cscnz.org.nz 


Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

Please contact us for non-judgemental support and advice from our caring team of skilled professionals.

Call 24/7 on (09) 277 9324.

Txt 027 426 1564

For non-urgent enquiries email admin@csnz.org.nz or click here

See our website www.cscnz.org.nz 


Make an appointment

Fees and Charges Categorisation

Free, Fees apply

Fees and Charges Description

Each case is assessed to ensure counselling is affordable for everyone.

ACC Sensitive Claim (sexual abuse) is free.

EAP Counselling is free.


8:00 AM to 7:30 PM.

Mon – Fri 8:00 AM – 7:30 PM

Crisis Response Service is available 24 hours, 7 days per week, including public holidays.

Office is closed public holidays. 

Public Holidays: Closed Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr), King's Birthday (2 Jun), Matariki (20 Jun).

Languages Spoken

English, Afrikaans, Fijian, Hindi, Samoan, Tamil, Urdu, Sinhala, Hakka, Malay

Services Provided

Sexual harm victims/survivors - Do you need help and support?

Immediate help, Support and counselling, Groups and programmes

  • Immediate help
  • Support and counselling
  • Groups and programmes
Sexual harm victims/survivors - Do you need ACC counselling?
Abuse and violence support

Counselling, Information and support, Referral to specialist services, Victim support

  • Counselling
  • Information and support
  • Referral to specialist services
  • Victim support
Social work support
Social services crisis assessment

Disability Assistance

Wheelchair access

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly

Document Downloads


East Auckland, South Auckland

Contact Details

101 Carruth Road, Papatoetoe, Auckland

South Auckland

8:00 AM to 7:30 PM.

More details…

22 Alexander Avenue, Papatoetoe

South Auckland

8:00 AM to 7:30 PM.

More details…

This page was last updated at 2:49PM on March 6, 2024. This information is reviewed and edited by Counselling Services Centre.