12:00 AM to 12:00 AM.


24-hour emergency response for survivors of rape or sexual abuse, recent or historic.  Counselling support, community education and training for professionals.

Call 24/7 HELPline 0800 623 1700           OPEN DURING LOCKDOWN

Age: Adults, children and young people and those who support them.

Region: Central and North Auckland, including Rodney.

Description: HELP provides the following professional and specialised support services to sexual assault survivors, their whānau, friends and other professionals.

  • Crisis Support - immediate help and support following sexual assault, call-out service to support people through police interviews and medical processes.
  • Counselling support - therapy for survivors of sexual abuse specifically designed for adults, youth and children.

Click here for Adult HELP information
Click here for Youth HELP information
Click here for Parents/Caregivers HELP information

  • Justice Services - supporting wellbeing through court processes. Click here for more information.
  • Poutu Pasefika service supporting Pacific young people and their families with crisis support, counselling support, social work and the Le Malaga programme in high schools.
  • Community Services - "We Can Keep Safe' Programme in preschools; training and presentations to community organisations.  Click here for more information.
  • Supervision and Training - for professionals and school counsellors.  Click here for more information.

We are an ACC Sensitive Claims provider, but we can also support you if you are not eligible for ACC funding.

How to Access:

Call 0800 623 1700 confidential 24-hour HELPline

Email info@helpauckland.org.nz  Mon-Fri 9am-5pm

See our website


Our staff are qualified counsellors, psychotherapists, psychologists and social workers who are specialised in working with survivors of sexual violence and their families.


Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us, Referral


Services are free for clients.  Charges only apply to provision of training and supervision for other professionals.

Fees and Charges Categorisation

Free, Fees apply


12:00 AM to 12:00 AM.

Mon – Sun midnight – midnight

Our confidential Crisisline operates 24/7, including public holidays.

Office Hours:

Mon - Fri    9:00AM - 5:00PM

Office is closed public holidays.

Public Holidays: Open on all public holidays.

Languages Spoken


Services Provided

Sexual harm victims/survivors - Do you need help and support?

Immediate help, Support and counselling, Groups and programmes

  • Immediate help
  • Support and counselling
  • Groups and programmes
Sexual harm - training, education, workforce development
Sexual harm victims/survivors - Do you need ACC counselling?

Additional Details

Phone, LGBTQIA+ friendly, Child / Tamariki friendly


Central Auckland, North Auckland

Contact Details

12:00 AM to 12:00 AM.

Facebook: https://www.facebook.com/helpauckland/

Postal Address

PO Box 10345
Dominion Road
Auckland 1446

This page was last updated at 12:38PM on June 12, 2023. This information is reviewed and edited by HELP Auckland.