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Dunedin - South Otago > Community Health and Social Services >

Citizens Advice Bureau Dunedin | Te Pou Whakawhirinaki o Ōtepoti

Social Service

Today

10:00 AM to 4:00 PM.

Description

CAB provides free, confidential, independent information and advice to anyone in the community about anything. There are no criteria to meet to use the CAB service – they will help and advise anyone.
They help people to;

  • understand their rights and obligations under the law
  • have the confidence and support they need to take action or the next step
  • access the services they need

The Dunedin Ōtepoti CAB service is provided by skilled Volunteer Bureau Interviewers who are supported by a manager and a comprehensive online knowledge base that is credible, reliable, and current.

CAB are contactable face to face by phone or via email

They have three language support services available including access to Te Whatu Ora Southern interpreters (funded by the DCC) to be at CAB with you. They also have access to an on-demand phone interpreter service and CAB interviewers who can offer the CAB service in other languages.

Staff

A manager and 31 marvellous volunteers

Ages

Older adult / Kaumātua, Adult / Pakeke, Youth / Rangatahi, Child / Tamariki

How do I access this service?

Phone

03 471 6166 (Dunedin Direct) OR
0800 367222 (nationwide freephone)

Walk in

Ground Floor, Rodgers House, 155 Princes St, Dunedin. 
Call at the start of either shift (either 10.00 am or 1.00 pm) to check the volunteers on shift can see you (there may already be clients in the interview room and we don't want you to be waiting for a long time). Most of the time we can help you over the phone.

Website

www.cab.org.nz

  • Answers to thousands of 'your rights' articles on our website
  • Hundreds of community organisations, social services, clubs, hobby groups, and sports clubs on our online community directory.
  • Online enquiries can be submitted via our website https://www.cab.org.nz/find-a-cab/contact-us/
  • Facebook page - https://www.facebook.com/CABDunedin/ 
  • Instagram - @citizens.advice.dunedin

Charges

Free

Hours

10:00 AM to 4:00 PM.

Mon – Thu 10:00 AM – 4:00 PM
Fri 10:00 AM – 1:00 PM

Public Holidays: Closed Waitangi Day (6 Feb), Otago Anniversary (25 Mar), Good Friday (29 Mar), Easter Sunday (31 Mar), Easter Monday (1 Apr), ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct).

Languages Spoken

English

Services Provided

Employment support

Your employment rights under the law - information, advice and how to resolve issues.

Your employment rights under the law - information, advice and how to resolve issues.

Tenancy and renters rights

Tenancy rights and responsibilities under the Residential Tenancies Act. Renters rights. Information, advice and how to take action

Tenancy rights and responsibilities under the Residential Tenancies Act. Renters rights. Information, advice and how to take action

Consumer information

Your rights under the Consumer Guarantees Act - information, advice and how to take action

Your rights under the Consumer Guarantees Act - information, advice and how to take action

Immigration

CAB holds hard copies of immigration booklets and pamphlets and can help anyone fill in immigration forms (or online applications). CAB can advise on current immigration legislation.

CAB holds hard copies of immigration booklets and pamphlets and can help anyone fill in immigration forms (or online applications).
CAB can advise on current immigration legislation. 

Families and relationships

Advice and help with - Dissolution of marriage, resolving parenting disputes, relationship property, custody

Advice and help with - Dissolution of marriage, resolving parenting disputes, relationship property, custody

Services and community groups in your area

CAB has a Community directory of approximately 500 local organisations, social services, clubs, hobby groups, and sports clubs in the wider Dunedin area. Also 35,000 nationwide community directory listings.

CAB has a Community directory of approximately 500 local organisations, social services, clubs, hobby groups, and sports clubs in the wider Dunedin area.
Also 35,000 nationwide community directory listings.

Former Refugees

CAB is a service for anyone about anything so this includes former refugees and all migrants

CAB is a service for anyone about anything so this includes former refugees and all migrants

Interpreter service

CAB has three language support options; A free face-to-face interpreter can be booked to be here with clients at CAB - through Te Whatu Ora Southern Access to an on-demand phone interpreter service - np need for a booking CAB volunteers around the country can offer clients the CAB service in your language (call to see who is available on any given day).

CAB has three language support options;
A free face-to-face interpreter can be booked to be here with clients at CAB - through Te Whatu Ora Southern
Access to an on-demand phone interpreter service - np need for a booking
CAB volunteers around the country can offer clients the CAB service in your language (call to see who is available on any given day).

Universal advice, information and help

Free help, advice, and information on any issue affecting anyone.

Free help, advice, and information on any issue affecting anyone.

Disability Assistance

Wheelchair access

Travel Directions

Public Transport

Bus stop outside the door for many Dunedin routes.

Parking

On street

Region

Dunedin - South Otago

Website

Contact Details

155 Princes Street, Dunedin

Dunedin - South Otago

10:00 AM to 4:00 PM.

Rodgers House, Ground Floor
155 Princes Street
Dunedin
OTA 9016

Information about this location

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Get directions

Street Address

Rodgers House, Ground Floor
155 Princes Street
Dunedin
OTA 9016

Postal Address

PO Box 5263
Dunedin 9054

This page was last updated at 11:28AM on November 23, 2023. This information is reviewed and edited by Citizens Advice Bureau Dunedin | Te Pou Whakawhirinaki o Ōtepoti.