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East Auckland, South Auckland > Community Health and Social Services >

Family Success Matters

Social Service, Kaupapa Māori, Pacific People

Today

Description

Nau mai, haere mai and welcome to Family Success Matters (formerly Family Start Manukau) - we provide home-based support to families who want to give their children a good start at life; to be healthy, safe and able to learn.

Kia ora, Welcome, Talofa, Kia orana, Malo elelei, Fakaalofa lahi atu, Ni sa bula vinaka, Namaste!

Our mission: We support children and whānau with complex needs to have a healthy and safe home, have their everyday needs met, be valued by and engaged with, their community; and achieve their future aspirations. 

We provide the Family Start programme which is for high & complex need families who want to give their children a better future. We receive referrals for parents who are pregnant or who have a child under 1 year. We can work intensively long term, till the child starts school.  We will accept older toddlers in exceptional circumstances. We provide the Family Start programme for families in the following areas: Botany-Clevedon, Howick, Dannemore, Manurewa, Clendon, East Tāmaki, Flat Bush, Ōtara, Pakuranga, Papatoetoe, Beachlands, Kaiaua, and Franklin.

There are other Family Start programmes in Māngere, Papakura, Auckland City & Waitakere, run by other agencies.

We will also work with high needs fathers who want to change for their family's sake. Fathers for Families programme is available and is home-based and progresses to group work over time.

Family Success Matters employs lead professionals for the Aatea service (formerly Childrens Team). This group provides support to older high needs children.

Staff

Family Success Matters has 42 social workers who love to work with whānau and tamariki.
We also have Incredible Years Parenting Facilitators, to provide the Incredible Years Parenting Programme.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke

How do I access this service?

Contact us

Please contact us for non-judgemental support and guidance from our caring team of skilled professionals

  • Office phone: 09 252 0197
  • Referral form on www.fsm.org.nz

Referral

Referral can be made by any agency or whānau can self-refer. Referrals are made on the Family Success Matters website. All Family Start programme referrals will be screened against the FS criteria.

www.fsm.org.nz 

Charges

Free service

Fees and Charges Categorisation

Free

Hours

Mon – Fri 8:30 AM – 5:00 PM

Languages Spoken

English, Chinese, Hindi, Mandarin Chinese, Māori, Samoan, Tongan, Afrikaans, Cantonese Chinese, Farsi, Fijian, Gujarati, Punjabi

Services Provided

Abuse and violence support

Fathers for Families programme is a programme for dads. Many of our dads feel alienated from health and social services. Many have had a history in the criminal justice system. They may feel there is nowhere for them to go to be the dad they really want to be. This programme is for them. For these men, trust is an issue. Once we know that there is a dad who would like to be part of this we send Dave, Monty or Francis to visit them, and visit for as long as it takes for them to move through the programme. The programme is a mix of home visiting, group work and support for each other. The key aspects of the programme are a 10-week fathers course, a peer support group, daily gym and fitness training and long term social support services. This programme is for the high & complex need fathers.

  • Education programmes
  • Family violence intervention
  • Information and support
  • Referral to specialist services

Fathers for Families programme is a programme for dads. Many of our dads feel alienated from health and social services. Many have had a history in the criminal justice system. They may feel there is nowhere for them to go to be the dad they really want to be. This programme is for them.

For these men, trust is an issue. Once we know that there is a dad who would like to be part of this we send Dave, Monty or Francis to visit them, and visit for as long as it takes for them to move through the programme.

The programme is a mix of home visiting, group work and support for each other. The key aspects of the programme are a 10-week fathers course, a peer support group, daily gym and fitness training and long term social support services.

This programme is for the high & complex need fathers.

Employment support

Support parents to prepare for work and build confidence with the working world.

Support parents to prepare for work and build confidence with the working world.

Social work

Family Success Matters employ qualified social workers, a few staff have other human sciences degrees that work well for client whanau on the programme. Our process is to engage with the whanau, gain consent, then complete an in-depth assessment of needs and also strengths the whanau has. The point of all this is to come up with a plan to tackle issues in a helpful way, as the whanau are able to move through their issues then new plans are developed. During this time whanau get stronger in their own development and their relationship with their children. This takes time and relationship is important.

Family Success Matters employ qualified social workers, a few staff have other human sciences degrees that work well for client whānau on the programme. 

Our process is to engage with the whānau, gain consent, then complete an in-depth assessment of needs and also strengths the whānau has. The point of all this is to come up with a plan to tackle issues in a helpful way, as the whānau are able to move through their issues then new plans are developed.  During this time whānau get stronger in their own development and their relationship with their children.

This takes time and relationship is important.

Social services crisis assessment

Basic needs assessed and supported for those on the programme. Our main aim is to ensure that children and infants are safe and have their needs met.

Basic needs assessed and supported for those on the programme. Our main aim is to ensure that children and infants are safe and have their needs met.

Pregnancy and parenting

Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents of children up to five years. This programme helps to build attachment, it enables the infant to move forward developmentally to their potential, it helps parents understand their responsibility in supporting their child's education, and that their parent role makes a difference to their child. A child doesn't just stumble through learning, there are things parents can do to boost that learning. For many high needs parents there is no understanding of their impact on their infant's life, either negatively or positively. This has to be learnt. This work is done in tandem with the social service work that is also going on. We will help parents look for training and education programmes to meet their education needs.

  • Parenting education
  • Parent wellbeing
  • Whānau support
  • Dads

Our programme includes a parenting resource education programme for parents of infants up to three years of age. This model has been designed in Aotearoa. We have tips for parents of children up to five years.

This programme helps to build attachment, it enables the infant to move forward developmentally to their potential, it helps parents understand their responsibility in supporting their child's education, and that their parent role makes a difference to their child.

A child doesn't just stumble through learning, there are things parents can do to boost that learning. For many high needs parents there is no understanding of their impact on their infant's life, either negatively or positively. This has to be learnt.

This work is done in tandem with the social service work that is also going on.

We will help parents look for training and education programmes to meet their education needs.

Education and training

Life skills

  • Life skills
Kaupapa Māori

Our Maori Social workers are available to visit. We have our kaumatua also available for karakia or to discuss whakapapa.

Our Māori Social workers are available to visit.

We have our kaumātua also available for karakia or to discuss whakapapa.

Child and Family, Tamariki and whanau - Family Start programme
Asian services

Our Asian social workers encompass languages related to China, Korea, and India

Our Asian social workers encompass languages related to China, Korea, and India

Pacific People

Our Pacific nations social workers are from from Niue, Samoa, Tonga, Cook islands, Fiji.

Our Pacific nations social workers are from  from Niue, Samoa, Tonga, Cook islands, Fiji.

Disability Assistance

Wheelchair access

Additional Details

Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly

Parking

Free parking available at the office for clients

Home visiting service

Region

East Auckland, South Auckland

Website

Contact Details

This page was last updated at 12:58PM on September 14, 2023. This information is reviewed and edited by Family Success Matters.