North Auckland, West Auckland > Community Health and Social Services >
Kindred Family Services
Social Service, Abuse and Violence Support, Refuge
Today
9:00 AM to 5:00 PM.
Description
Kindred Family Services offers free support for people and whānau impacted by family harm. Our services are available from Taupaki to Makarau and all communities in between including Kaukapakapa, South Head, Helensville, Waimauku, Muriwai, Riverhead, Kumeū and Huapai
Our Family Harm Service is available for those who have experienced abuse in a family or whānau relationship. We offer a safe, non-judgemental space to talk, support with safety planning, and help understanding systems (e.g. protection or custody order options).
Our women’s refuge is also available for those needing an urgent safety response.
Our Therapeutic Service provide therapy for tamariki (aged 5+), rangatahi, and adults who have experienced, witnessed, or been exposed to family harm.
We also offer two therapeutic programmes:
- Wāhine Toa – supporting women’s wellbeing and empowerment,
- Pathfinders – helping tamariki with emotional regulation and decision-making.
We’re here to support, listen, and help whānau toward safety and healing. Our door is open so feel free to pop in.
Staff
Executive Director: Barbara Williams
Clinical Operations Lead: Olivia Bloom
Services Lead: Ashley Montgomery
Ages
Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
Please contact us for non judgemental support and advice.
Phone: 0800 437 033
Email:
Website: www.kindredservices.org.nz
Anyone can access
Casual (not enrolled) patients
Walk in
Website / App
Home visit provider
Referral
Fees and Charges Categorisation
Free
Fees and Charges Description
Our services are free.
Hours
9:00 AM to 5:00 PM.
| Mon – Fri | 9:00 AM – 5:00 PM |
|---|
Our Women's Refuge Line is available 24/7, just call 0800 437 033
Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct), Auckland Anniversary (1 Feb).
Languages Spoken
English
Services Provided
Through practical support and by advocating for your family, we will help you to make positive changes in your lifestyle, your family dynamics and your participation in the community. Call 0800 437 033 or email [email protected]
Through practical support and by advocating for your family, we will help you to make positive changes in your lifestyle, your family dynamics and your participation in the community. Call 0800 437 033 or email [email protected]
Through practical support and by advocating for your family, we will help you to make positive changes in your lifestyle, your family dynamics and your participation in the community.
Call 0800 437 033 or email
Our Safe House is a confidential refuge for women and children who need an urgent safety response.
Our Safe House is a confidential refuge for women and children who need an urgent safety response.
Our Safe House is a confidential refuge for women and children who need an urgent safety response.
Our Therapeutic Service provide therapy for tamariki (aged 5+), rangatahi, and adults who have experienced, witnessed, or been exposed to family harm. We also offer two therapeutic programmes: Wāhine Toa – supporting women’s wellbeing and empowerment, Pathfinders – helping tamariki with emotional regulation and decision-making.
Our Therapeutic Service provide therapy for tamariki (aged 5+), rangatahi, and adults who have experienced, witnessed, or been exposed to family harm. We also offer two therapeutic programmes: Wāhine Toa – supporting women’s wellbeing and empowerment, Pathfinders – helping tamariki with emotional regulation and decision-making.
Our Therapeutic Service provide therapy for tamariki (aged 5+), rangatahi, and adults who have experienced, witnessed, or been exposed to family harm.
We also offer two therapeutic programmes:
- Wāhine Toa – supporting women’s wellbeing and empowerment,
- Pathfinders – helping tamariki with emotional regulation and decision-making.
Kindred Family Services offers free support for people and whānau impacted by family harm. Our services are available from Taupaki to Makarau and all communities in between.
Kindred Family Services offers free support for people and whānau impacted by family harm. Our services are available from Taupaki to Makarau and all communities in between.
- Counselling
- Family violence intervention
- Referral to specialist services
- Support groups
- Information and support
- Victim support
- Education programmes
Kindred Family Services offers free support for people and whānau impacted by family harm. Our services are available from Taupaki to Makarau and all communities in between.
We run a number of facilitated support groups for men, women and children. These happen at various times throughout the year, so to find out when the next one is happening visit our Events or contact Cath Strong our Groups Coordinator on [email protected].
We run a number of facilitated support groups for men, women and children. These happen at various times throughout the year, so to find out when the next one is happening visit our Events or contact Cath Strong our Groups Coordinator on [email protected].
We run a number of facilitated support groups for men, women and children. These happen at various times throughout the year, so to find out when the next one is happening visit our Events or contact Cath Strong our Groups Coordinator on .
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Advocacy services can support you or work on your behalf when you are accessing health or social services. This can include listening to your concerns, talking through options with you and coming with you to appointments.
Disability Assistance
Wheelchair access, A longer appointment time, Quiet, low sensory environment
Additional Details
Face to face / Kanohi ki te Kanohi, Phone, Online / virtual / app, Speak with women / wahine, Child / Tamariki friendly, LGBTQIA+ friendly
Parking
There is free parking available
Region
North Auckland, West Auckland
Website
Contact Details
104 Commercial Road, Helensville, Auckland
West Auckland
9:00 AM to 5:00 PM.
-
Phone
0800 437 033
Email
Website
Our refuge supports are available 24/7.
Old Post Office Building
104 Commercial Road
Helensville
Auckland 0840
Street Address
Old Post Office Building
104 Commercial Road
Helensville
Auckland 0840
Postal Address
PO Box 141
Helensville
Auckland 0840
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This page was last updated at 10:57AM on April 9, 2026. This information is reviewed and edited by Kindred Family Services.
Our Family Harm Service is here for those who have experienced abuse in a family or whānau relationship. We offer a safe, non-judgemental space to talk, support with safety planning, and help understanding systems (e.g. protection or custody order options).
Our Family Harm Service is here for those who have experienced abuse in a family or whānau relationship. We offer a safe, non-judgemental space to talk, support with safety planning, and help understanding systems (e.g. protection or custody order options).