Service types: Accommodation and housing support.

As a contracted provider of Transitional Housing in Rotorua and South Waikato, Visions is dedicated to offering individuals and whānau warm, dry, and secure short-term accommodations. Our comprehensive service model involves a skilled and compassionate team composed of Housing Navigators, Social Workers, and Property Managers who work closely with each household. The primary objective is to facilitate the sourcing of permanent and sustainable housing options for our clients. We employ various approaches to acquire suitable properties.

Additionally we focus on providing connections to additional support services such as Work and Income services, budgeting advice, and healthcare resources.

The Transitional Housing code of practice encompasses elements such as ensuring healthy and safe housing environments, fostering pleasant living conditions, implementing transparent exit processes, and facilitating effective issue management.

Located at 1229 Pukuatua Street Rotorua.

At Visions, we proudly operate the Mana Aroha Whare and Community Laundromat, an inclusive space that offers a range of valuable services to whānau. Our second-hand store provides an array of clothing and furniture options, catering to the diverse needs of our community members. Additionally, our facility includes three showers, including one with disability access, as well as a well-equipped Laundromat comprising six commercial washing machines and four dryers.

The Mana Aroha Whare and Community Laundromat serve as a haven for individuals facing challenging circumstances, such as those without access to electricity in their homes or those experiencing rough sleeping. We are dedicated to supporting these individuals by offering our services and facilities. We understand the importance of maintaining hygiene and dignity, and our services help fulfill these basic needs.

While these services are not funded, they are essential to the community. We appreciate any contributions made through koha by those who can afford it. These donations help sustain our facility and enable us to continue providing vital support to those in need.

Service types: Abuse and violence support, Counselling, Referral to specialist services, Information and support, Social work, Rape and sexual abuse counselling (ACC sensitive claims).

VOHH is an approved ACC provider of Sensitive Claims Services. This service delivers fully funded support, treatment, and assessments for individuals who have experienced sexual abuse or assault at any stage in their lives. It reflects our commitment to creating safe, trauma-informed pathways to healing for survivors across Aotearoa.

Our approach is client-centred and culturally responsive, connecting individuals with a trusted network of qualified professionals including but not limited to psychologists, counsellors, social workers, and Māori cultural advisors. Clients can access the service through self-referral, a GP, or directly through ACC, ensuring the process is accessible and inclusive.

We recognise that healing is not linear and that every survivor’s experience is unique. For this reason, each treatment plan is tailored to meet the specific needs, preferences, and cultural context of the client. Our team works closely with each individual to provide a therapeutic pathway that prioritises safety, mana, and wellbeing at every stage.

With a team that brings diverse skills and extensive experience in trauma-informed care, VOHH is committed to supporting individuals of all backgrounds, genders, and ages. By fostering a compassionate and understanding environment, we ensure clients are supported holistically — emotionally, mentally, and culturally — throughout their recovery journey.

This service aligns with our overarching mission of empowering whānau in their mana motuhake, ensuring that survivors are not only heard but uplifted and supported with dignity and respect. 

To connect with our SCS team please call 0800 727 001 or email scs@visions.org.nz

Build confidence. Strengthen identity. Create your future.

What is Tama Tū Rangatahi? A free 8-week kaupapa Māori programme for rangatahi aged 12–24 in Rotorua.

A supportive, empowering programme designed to help young people:

• Grow confidence and leadership
• Strengthen cultural identity and connection
• Build healthy relationships
• Improve wellbeing and resilience
• Set goals and create real pathways for the future
• Access mentoring, support, and opportunities

What’s Included?

• Weekly group sessions - fun, practical, supportive
• One-on-one mentoring
• Cultural learning – tikanga, karakia, whakapapa connections
• Goal setting and action planning
• Career, education and training pathways
• Gym sessions and physical wellbeing activities
• Whānau involvement and support

Graduation celebration delivered by VOHH — trusted providers of whānau-centred, mana-enhancing support.

Refer via whānau, schools, agencies or self-referral. Contact our dedicated team to learn more.