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Wellington > Community Health and Social Services >

Wellington City Mission

Social Service, Abuse and Violence Support, Community Health

Today

8:30 AM to 4:00 PM.

Description

Wellington City Mission is a charitable trust, helping those most in need in the Wellington region. 

The Wellington City Mission can support you in a number of ways, regardless of your circumstances.

We welcome you to Whakamaru in Mount Cook, where you can enjoy the company and community of others in Craig & Gail’s, our ‘Contribute What You Can’ Café. We also provide We provide supported Transitional Housing, Rest Home and hospital-level residential care, food support through our Social Supermarket, budgeting advice, financial mentoring, and 1 to 1 support and advocacy.

Ages

Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

We are open to anyone who needs assistance, regardless of their religious belief, age, ethnicity or social background. Together, we work to identify and address people’s underlying issues to create positive outcomes. You can email us at enquiries@wcm.org.nz or call us on 0800 245 0900.

Referral

If you are from an external organisation wanting to refer a client please visit our website: https://wellingtoncitymission.org.nz/what-we-do/social-supermarket/ - Download the referral form and email through to referrals@wcm.org.nz. Please email referrals if you are having issues or have any questions before wanting to refer

Walk in

If you are needing support please come in to our office Monday to Friday between 9:30am - 3pm or Saturday between 9:30am and 2pm. We reccommend coming in earlier in the day as we can reach capacity near the end of it depending on how busy it has been. If you wish to enquire on if you need anything before coming in please call us on 0800 245 0900

Fees and Charges Categorisation

Free

Hours

8:30 AM to 4:00 PM.

Mon – Fri 8:30 AM – 4:00 PM
Sat 8:30 AM – 3:00 PM
Craig & Gail’s Café
Monday 7:30 AM - 4:00 PM
Tuesday 7:30 AM - 4:00 PM
Wednesday 7:30 AM - 4:00 PM
Thursday 7:30 AM - 4:00 PM
Friday 7:30 AM - 4:00 PM
Saturday 08:00 AM - 3:00 PM
Sunday Closed
Crisis-Recovery Café Service
Thursday to Monday 24/7

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (3 Apr), Easter Sunday (5 Apr), Easter Monday (6 Apr), ANZAC Day (observed) (27 Apr), King's Birthday (1 Jun), Matariki (10 Jul), Labour Day (26 Oct).
Christmas: Open 22 Dec — 24 Dec. Closed 25 Dec — 26 Dec. Open 27 Dec. Closed 28 Dec. Open 29 Dec — 31 Dec. Closed 1 Jan — 2 Jan. Open 3 Jan. Closed 4 Jan. Open 5 Jan — 9 Jan.

Languages Spoken

English

Services Provided

Whakamaru & Craig & Gail’s Café

Whakamaru is a hub for our whole community, and Craig & Gail’s café is at the heart of that hub. Serving high quality food and excellent coffee catered by Yellow Seat, Craig & Gail’s operates under a ‘contribute-what-you-can’ model. The model means those who can’t afford to pay can enjoy a koha meal, while those who can afford to contribute will be able to provide kai and companionship to others. Adjoined to Craig & Gail’s Café are a number of other key services, including free internal showers and laundry service, which is available to anyone, and an external 24/7 shower and toilet

Whakamaru is a hub for our whole community, and Craig & Gail’s café is at the heart of that hub.

Serving high quality food and excellent coffee catered by Yellow Seat, Craig & Gail’s operates under a ‘contribute-what-you-can’ model. The model means those who can’t afford to pay can enjoy a koha meal, while those who can afford to contribute will be able to provide kai and companionship to others.

Adjoined to Craig & Gail’s Café are a number of other key services, including free internal showers and laundry service, which is available to anyone, and an external 24/7 shower and toilet
Abuse and violence support

Our Registered Practitioner Team can help you manage home and whānau (family) life, provide advice, advocacy and assistance in accessing other social services.

  • Information and support
  • Referral to specialist services
  • Counselling
  • Family violence intervention
  • Education programmes

Our Registered Practitioner Team can help you manage home and whānau (family) life, provide advice, advocacy and assistance in accessing other social services.

Accommodation and housing support

Making sure you are housed or supported into transitional, or permanent housing is one of our key priorities. We currently operate transitional housing at four sites. Our transitional housing not only provides you with shelter, our kaimahi (staff) will help you get back on your feet, and support you to achieving positive outcomes.

Making sure you are housed or supported into transitional, or permanent housing is one of our key priorities. We currently operate transitional housing at four sites. Our transitional housing not only provides you with shelter, our kaimahi (staff) will help you get back on your feet, and support you to achieving positive outcomes.

Aged residential care

Kemp Home and Hospital: Whether you require permanent or short-term, rest home or hospital-level care, you will thrive at our 81-bed home and hospital through the quality of care our staff provide and through the friendships and connections you develop with residents and the wider community..

  • Hospital care
  • Rest home care
  • Respite care

Kemp Home and Hospital: Whether you require permanent or short-term, rest home or hospital-level care, you will thrive at our 81-bed home and hospital through the quality of care our staff provide and through the friendships and connections you develop with residents and the wider community..

Advocacy

We know your rights and a big part of what we do is to advocate on peoples’ behalf. We have valuable connections with all the social service agencies and know how to navigate these to get the best outcomes for you. We walk alongside you on the journey so that you can get on top of things and not be weighed down by stress

We know your rights and a big part of what we do is to advocate on peoples’ behalf. We have valuable connections with all the social service agencies and know how to navigate these to get the best outcomes for you. We walk alongside you on the journey so that you can get on top of things and not be weighed down by stress

Budgeting and help with debt

Financial Mentors: We offer budgeting, financial mentoring and Total Money Management so that you can overcome financial burdens and are empowered to make choices and changes that will help you live with more financial freedom.

Financial Mentors: We offer budgeting, financial mentoring and Total Money Management so that you can overcome financial burdens and are empowered to make choices and changes that will help you live with more financial freedom.

Food support

Social Supermarket: If you need immediate or ongoing assistance with food support, our Social Supermarket can help.

Social Supermarket: If you need immediate or ongoing assistance with food support, our Social Supermarket can help.

One on One Support

1-1 Support: Everyone’s circumstances are unique. Our Community Services team start by listening carefully to your needs and what matters to you. While our services can provide you with the support you need, we can also advocate on your behalf to outside organisations and agencies if needed.

1-1 Support: Everyone’s circumstances are unique. Our Community Services team start by listening carefully to your needs and what matters to you. While our services can provide you with the support you need, we can also advocate on your behalf to outside organisations and agencies if needed.

Family / whānau support

Whānau/Family Support: Our Registered Practitioner Team can help you manage home and whānau (family) life, provide advice, advocacy and assistance in accessing other social services, by delivering a holistic in-home support service. We can walk alongside you to enhance your quality of life.

Whānau/Family Support: Our Registered Practitioner Team can help you manage home and whānau (family) life, provide advice, advocacy and assistance in accessing other social services, by delivering a holistic in-home support service. We can walk alongside you to enhance your quality of life.

Social and group activities

Provision of social and group activities in the community.

Provision of social and group activities in the community.

Disability Assistance

Wheelchair access, Quiet, low sensory environment, A longer appointment time, Support to make decisions, Assistance to move around, More space to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, LGBTQIA+ friendly

Travel Directions

Find the basin reserve, then find adelaide street, the BP closest to the basin reserve has a Stacks furniture building next to. We are the side street between those two companies

Public Transport

The number 1, 23 and 4 bus come past

Region

Wellington

Contact Details

8:30 AM to 4:00 PM.

0800 245 0900

Level 1, 4 Oxford Terrace
Mount Cook
Wellington
Wellington 6021

Information about this location

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Street Address

Level 1, 4 Oxford Terrace
Mount Cook
Wellington
Wellington 6021

This page was last updated at 10:20AM on September 8, 2025. This information is reviewed and edited by Wellington City Mission.