Healthline

• for trusted health advice, treatment and information about what to do next
• from nurses, paramedics, and advisors
• free, any time, 24 hours a day, 7 days a week
• doctors (who can help with prescriptions) are available 7am-11pm
• you can choose to speak with a Māori clinician if you’re calling 8am-8pm

If you or your whānau are unwell, the best ways to get support are:

• call your family doctor – for advice 24 hours a day, 7 days a week
   
• call Healthline free on 0800 611 116:  
  • to get the treatment you need
  • if you can't access a GP or you don't have one
  • if you’re concerned or not sure about something
  • for advice about what’s happening for you and next steps
  • if you want some advice about a family member or a friend who is sick (if you are with them) 
• if it’s a medical emergency – call 111
  • A medical emergency includes chest pain or tightness, difficulty breathing, choking, severe bleeding or bleeding that won’t stop, sudden weakness or difficulty talking, fainting or unconsciousness.

Good things to know about Healthline:

• Interpreters are available - the Healthline team can arrange to talk with you in your language - when your call is answered, say you'd like an interpreter and the language you’d like to speak in.
• They can also engage with the NZ Relay Services and support you if you are deaf, hearing impaired, deafblind or speech impaired. Note that NZ Relay Services are only available for limited hours.
• They can call you back - if you don’t need immediate help and would like one of the Healthline team to call you back – you can request a callback here.

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