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Franklin Memorial Hospital

Public Hospital

Support Services

Interpreting and Translation Services (ITS)

Welcome to the Counties Manukau District Health Board Interpreting and Translation Service.

ITS is affiliated to Counties Manukau District Health Board and provides interpreting and translation service solutions to a number of government and private agencies 24 hours a day, 7 days a week.

As part of our commitment to providing a quality service, interpreting is provided free within CMDHB and to Primary Healthcare providers. The use of interpreters is highly recommended; interpreting services are important to healthcare as they allow complete communication between a patient and the healthcare provider. Failing to use a competent interpreter runs a high risk of inadequate communication that could result in misdiagnosis and inappropriate treatment.

The service currently employs over 230 dedicated interpreters who are available to interpret assignments in more than 90 languages and dialects. We pride ourselves on being able to offer some of the best interpreters who specialise in the areas of Medical, Courts, Police and Government Agency interpreting.

Our team of interpreters and translators work to meet service requirements and deadlines by providing interpreting on site, via the telephone or video conferencing. Native speaking interpreters and translators interpret in Asian - African - European - Middle Eastern – and Pacific Island languages.

Our booking office is based in the Call Centre at the Manukau SuperClinic in Manurewa, South Auckland. It is staffed by a team of coordinators from 8:00am – 4:30pm, Monday to Friday. After hours is managed by the South Pacific Air Ambulance Service who are specialists in dealing with urgent requests. The same booking processes are followed however, due to the urgent nature of after hours requests, you need to phone through details of your request. They will look after the rest.

Contact our office on (09) 276 0014 or email

  • Phone

    (09) 235 9284

  • Fax

    (09) 235 9837


72 Kitchener Road

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Street Address

72 Kitchener Road

Postal Address

72 Kitchener Road
Waiuku 2123