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Local Doctors Glen Innes - Urgent Care & GP

Accident & Urgent Medical Care (A&E) Service, General Practice (GP)

Today

8:00 AM to 8:00 PM.

Description

At Local Doctors Glen Innes we are a GP and Urgent Care Clinic, offering walk-in consultations. Anytime you need care, pop along to our clinic and our healthcare team will see you right. Our ethnically diverse team is warm, friendly, and ready to help. Members of our team speak English, Mandarin, Cantonese, Hindi and Tamil. We’re open 7 days a week from 8am–8pm, located on Mayfair Place in East Auckland, accessible by public transport and car (parking is also available).

Our GPs and nurses offer the full range of general practice services to assist you with physical and mental health problems, keeping you up to date with health screenings, immunisations, treating and managing long-term health issues such as depression, asthma and diabetes, and so much more. Our GPs can also refer you to other health services, locally, regionally and nationally when needed.

Our Urgent Care team can assist with a wide range of conditions and issues, from bumps and bruises to breaks, flu or more serious breathing problems, insect bites, cuts and burns, sprains and strains. Our doctors and nurses will assess your condition and take the necessary corrective action, such as specialist referrals, plastering and suturing, asthma treatment, wound care and more. There are also x-ray and pharmacy services on site, so you can easily get additional treatment if needed.

Visit our Local Doctors website to learn more about other clinic locations and services.

White Cross and Local Doctors patients can book a virtual consultation with a doctor with our online health consultation platform, Bettr. Bettr lets you see one of our doctors via video or phone consultations from the convenience of your house, car or workplace. Visit bettr.co.nz to learn more.

Doctors

How do I access this service?

Anyone can access, Walk in, No appointment required

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patient Fees

CSC: Community Services Card

Age Range Without CSC
Under 6 years Free
6 to 13 years Free
14 to 17 years Free
18 to 24 years $19.50
25 to 44 years $19.50
45 to 64 years $19.50
65+ years $19.50

If your visit is because you are injured, it may be covered by ACC, in which case it is free for enrolled patients or for casual patients: free under 14 years, $10 (14 to 17 years) and $15 (18 and over).

After-hours/weekend/public holiday surcharges may apply.

Visit the clinic webpage for complete information on charges including for casual patients: https://www.localdoctors.co.nz/clinics/glen-innes

Hours

8:00 AM to 8:00 PM.

Mon – Sun 8:00 AM – 8:00 PM

If we are closed, there’s still help:

White Cross New Lynn – Urgent Care

2144-2146 Great North Road, New Lynn

Open daily from 8am - 8pm

09 828 8912

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White Cross Ascot – Urgent Care

90 Greenlane Road East, Remuera

Open daily 24 hours

09 520 9555

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Bettr

Chat to a doctor by video or phone

From 8am to 8pm, 7 days

Visit https://bettr.co.nz/ and book your appointment

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Due to national healthcare workforce shortages, we regret that we need to intermittently close some of our clinics. However when you enrol with one, you enrol with all – simply use the ‘Find a Clinic’ tool for your nearest alternative.

After hours urgent care Local Doctors Ōtara, 3 Watford Street, Ōtara. Phone: (09) 274 3414.

For 24/7 urgent care clinics see listings for White Cross Ascot and White Cross Henderson.

Public Holidays: Open on all public holidays.

Languages Spoken

Cantonese Chinese, Chinese, English, Hindi, Mandarin Chinese, Sinhala, Tamil

Services Provided

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication. For further details about other clinic locations and the services offered by East Tamaki Healthcare please visit the ETHC website.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

For further details about other clinic locations and the services offered by East Tāmaki Healthcare please visit the ETHC website.

Minor Accident and Injury Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service. To learn more about ACC and Injury Management at East Tamaki Healthcare, click here

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

To learn more about ACC and Injury Management at East Tāmaki Healthcare, click here

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully. Learn more about repeat prescriptions at East Tamaki Healthcare

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Learn more about repeat prescriptions at East Tāmaki Healthcare

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Meningococcal vaccine
  • Shingles vaccine
  • Travel vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer. Lab results at East Tamaki Healthcare

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Lab results at East Tāmaki Healthcare

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here.

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

Long Acting Reversible Contraception (LARC)

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods: Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD). Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm. Depending on the type of device, it will need to be changed after between three and ten years. Read more about LARC methods here

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods:

  • Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD).
  • Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm.

Depending on the type of device, it will need to be changed after between three and ten years.

Read more about LARC methods here

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit Click here to learn more about Women's Health at East Tamaki Healthcare

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

Click here to learn more about Women's Health at East Tāmaki Healthcare

ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm. Read more about the management of heart conditions at East Tamaki Healthcare

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

Read more about the management of heart conditions at East Tāmaki Healthcare

Travel Health Advice

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. Read more about travel and other vaccines

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Read more about travel and other vaccines

Well Child/Tamariki Ora Health Checks – Birth to Three Years

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whanau support. Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC). Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Maori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area. More information about Well Child services is available on the Ministry of Health website. To learn more about well child clinics at East Tamaki Healthcare, click here.

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whānau support.

Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC).

Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Māori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area.

More information about Well Child services is available on the Ministry of Health website.
 

To learn more about well child clinics at East Tāmaki Healthcare, click here.

Wellbeing Programme in General Practice (IPMHA)

Our GP practice has team members who work alongside your doctor and nurses to provide you with a range of mental wellbeing supports and tools. These team members may include Health Improvement Practitioners (HIPs), Health Coaches and Support Workers. View the following link for more information about wellbeing support in general practice and the national Access & Choice programme. As part of the team, we also have Wellness Advisors (also known as HIP’s).

Our GP practice has team members who work alongside your doctor and nurses to provide you with a range of mental wellbeing supports and tools. These team members may include Health Improvement Practitioners (HIPs), Health Coaches and Support Workers.

View the following link for more information about wellbeing support in general practice and the national Access & Choice programme.

As part of the team, we also have Wellness Advisors (also known as HIP’s).
 

Disability Assistance

Wheelchair access

Parking

Parking is available

Contact Details

8:00 AM to 8:00 PM.

After hours (09) 274 7823

Bettr online doctors service: https://www.bettr.co.nz/

5 Mayfair Place
Glen Innes
Auckland 1072

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Street Address

5 Mayfair Place
Glen Innes
Auckland 1072

Postal Address

PO Box 61150
Ōtara
Auckland 2159

This page was last updated at 10:42AM on October 2, 2024. This information is reviewed and edited by Local Doctors Glen Innes - Urgent Care & GP.