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Health and Counselling Centre, Massey University Auckland

General Practice (GP) Service

Today

8:30 AM to 4:30 PM.

Covid-19 testing

Not provided

Not testing; This practice is not currently providing COVID-19 testing. Please refer to a list of other testing services available.

Description

The Health and Counselling Centre provides a comprehensive range of professional and confidential health and counselling services for Massey University students and staff.

For more information on our counselling support, click here.

Our surgery is located on the main campus in the new Student Amenities Centre.

Appointment Times

  • Medical appointments are normally at 15 minute intervals. If you think you will require more time than this e.g. more than one problem, please advise the receptionist. Longer appointments will usually incur an extra fee.
  • On your first visit to the Health & Counselling Centre, please arrive 15 minutes prior to your appointment. This allows you enough time to complete our health information form.
  • Counselling appointments are usually up to 60 minutes.
  • We make every effort to run to time but on occasions unexpected emergencies or a consultation running over time may cause delays.

Urgent matters and emergencies are dealt with at any time.

We will always see you 'today' if you indicate this is necessary. The receptionists are limited in how much they can ask you in the public reception area, so please help the receptionists to help you by giving them an indication of how urgent your need is. If the doctor is fully booked, you will be offered a consultation with the nurse and you may be asked to return at another time.

Staff

Our very experienced male and female team is made up of 4 GPs (see details below under "General Practitioners") and:

Manager: Lee Turner

Nursing staff: Vivienne Barker,  Melinda Gendall, Katherine Fowler, Amanda Hughes

Administrators:  Debra Wang, Vini Mitchell, Yvette Mesman

Staff

Practice Lead: Vivienne Barker
Nursing staff: Vivienne Barker, Melinda Gendall, Amanda Hughes, Kathryn Fowler
Administrators: Debra Wang. Yvette Mesman, Vini Mitchell

Doctors

How do I access this service?

Make an appointment

Appoinments can be made over the phone (09 213 6700) or email (studenthealth@massey.ac.nz)

Enrolled patients

Walk in

Drive through

No appointment required

Whānau bubbles

Mobile community provider

Enrolling new patients

Yes

This practice is enrolling new patients.

The service is only available to staff & students of Massey University.

Fees

Fees

DOCTOR CONSULTATION Students Staff
Enrolled $15 $53
Enrolled with CSC $15 $19.50
Casual with CSC $22.00 $55
Casual without CSC $55 $65.00
International Students $70.00  
ACC Consultation from $10.00 $30.00
     
NURSE CONSULTATION    
Enrolled $10.00 $28
Casual  $35 $35
International Students  $40.00  
     
     
     
COUNSELLING    
Students  Free  
     
For further services and pricing please contact us on: 09 213 6700

Hours

8:30 AM to 4:30 PM.

Mon – Fri 8:30 AM – 4:30 PM

After hours:

Between 4.30pm and 08:30am, we recommend you ring the National Healthline (0800 611116) to help you decide the type of health care you need. This is a 24-hour health advisory service run by registered nurses. They will make a professional phone assessment based on the information you provide. Advice offered may include urgent attendance at the local emergency department or waiting until morning. For after hours medical care go to Shore Care Accident & Medical, Smales Farm Clinic, Takapuna (Ph: 09 4867777).

We are open in semester breaks but opening hours may be reduced.

Public Holidays: Closed ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr).

Preferred urgent care clinic out of hours: Shorecare Urgent Care Smales Farm.

Languages Spoken

English, Mandarin Chinese, Fijian

Services Provided

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Travel vaccinations
  • Shingles vaccine
  • Human Papillomavirus (HPV) vaccine
  • Meningococcal vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Catch-up missed vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Minor Accident and Injury Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority. If your doctor is unable to provide the procedure you need, he/she may know a neighbouring GP who does. Otherwise, the PHO will have a list of GPs trained in particular operations.

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority. 
If your doctor is unable to provide the procedure you need, he/she may know a neighbouring GP who does. Otherwise, the PHO will have a list of GPs trained in particular operations.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here. Note: Please call to check availability

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

Note:  Please call to check availability

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

Travel Health Advice

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters.

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Disability Assistance

Wheelchair access

Contact Details

8:30 AM to 4:30 PM.

Level 2
Student Amenities Centre
Massey University Albany
Gate 1, State Highway 17
Albany
North Shore 0632

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Street Address

Level 2
Student Amenities Centre
Massey University Albany
Gate 1, State Highway 17
Albany
North Shore 0632

Postal Address

Health & Counselling Centre
Massey University Albany
Private Bag 102904
North Shore
Auckland 0745

This page was last updated at 3:54PM on February 15, 2024. This information is reviewed and edited by Health and Counselling Centre, Massey University Auckland.