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Health and Counselling Centre, Massey University Auckland

Primary Healthcare Service


8:30 AM to 5:00 PM.

Covid-19 testing

Not provided

Not testing; This practice is not currently providing COVID-19 testing. Please refer to a list of other testing services available.


The Health and Counselling Centre provides a comprehensive range of professional and confidential health and counselling services for Massey University students and staff.

For more information on our counselling support, click here.

Our surgery is located on the main campus in the new Student Amenities Centre.

Appointment Times

  • Medical appointments are normally at 15 minute intervals. If you think you will require more time than this e.g. more than one problem, please advise the receptionist. Longer appointments will usually incur an extra fee.
  • On your first visit to the Health & Counselling Centre, please arrive 15 minutes prior to your appointment. This allows you enough time to complete our health information form.
  • Counselling appointments are usually up to 60 minutes.
  • We make every effort to run to time but on occasions unexpected emergencies or a consultation running over time may cause delays.

Urgent matters and emergencies are dealt with at any time.

We will always see you 'today' if you indicate this is necessary. The receptionists are limited in how much they can ask you in the public reception area, so please help the receptionists to help you by giving them an indication of how urgent your need is. If the doctor is fully booked, you will be offered a consultation with the nurse and you may be asked to return at another time.


Our very experienced male and female team is made up of 4 GPs (see details below under "General Practitioners") and:

Manager: Jane Hanley

Nursing staff: Vivienne Barker, Jessica Metcalfe, Dianne Prince, Melinda Gendall.

Administrators:  Debra Wang, LeAnn Baigent & Vini Mitchell.


Enrolling new patients


This practice is enrolling new patients.

The service is only available to staff & students of Massey University.



Enrolled $10.00 $45.00
Enrolled without CSC $45 $45
Casual with CSC $22.00 $55.00
Casual without CSC $35.00 $65.00
International Students $70.00  
ACC Consultation from $10.00 $30.00
Enrolled $5.00 $16.00
Casual  $10.00 $22.00
International Students  $40.00  
Students  Free  
For further services and pricing please contact us on: 213 6700


8:30 AM to 5:00 PM.

Mon – Fri8:30 AM – 5:00 PM

After hours:

Between 17:00 and 08:30, we recommend you ring the National Healthline (0800 611116) to help you decide the type of health care you need. This is a 24-hour health advisory service run by registered nurses. They will make a professional phone assessment based on the information you provide. Advice offered may include urgent attendance at the local emergency department or waiting until morning. For after hours medical care go to Shore Care Accident & Medical, Smales Farm Clinic, Takapuna (Ph: 09 4867777).

We are open in semester breaks but opening hours may be reduced.

Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).
Christmas: Open 20 Dec (8:30 AM – 5:00 PM). Open 21 Dec (8:30 AM – 5:00 PM). Open 22 Dec (8:30 AM – 5:00 PM). Open 23 Dec (8:30 AM – 4:00 PM). Closed 24 Dec — 4 Jan. Open 5 Jan (9:00 AM – 4:00 PM). Open 6 Jan (9:00 AM – 4:00 PM). Open 7 Jan (9:00 AM – 4:00 PM).

Preferred urgent care clinic out of hours: Shorecare Urgent Care Smales Farm.

Languages Spoken

English, Mandarin Chinese, Fijian

Services Provided

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Lab Results

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Wheelchair Access


Contact Details

Level 2
Student Amenities Centre
Massey University Albany
Gate 1, State Highway 17
North Shore 0632

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Street Address

Level 2
Student Amenities Centre
Massey University Albany
Gate 1, State Highway 17
North Shore 0632

Postal Address

Health & Counselling Centre
Massey University Albany
Private Bag 102904
North Shore
Auckland 0745

This page was last updated at 3:46PM on November 15, 2021. This information is reviewed and edited by Health and Counselling Centre, Massey University Auckland.