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Hillside Medical Centre

General Practice (GP) Service

Today

8:30 AM to 5:00 PM.

Covid-19 testing

GP practice - enrolled and casual patients

This practice provides Covid-19 testing to enrolled and casual patients. Please call the practice for more information.

Testing for International Travel

This clinic provides pre-departure testing for people who are travelling. Please call to book an appointment.

Description

Our aim is to provide quality care to all our patients at a reasonable cost and to help them understand and manage their health problems.

Since April 2011 we have been a Cornerstone Accredited General Practice.  This tells you that we have met the high standards set by the Royal New Zealand College of General Practitioners in patient care, the services we offer and the facilities we provide and that as a practice team we are committed to continuous improvement.

We have the portal available which allows on-line access for making appointments, requesting repeat prescriptions, viewing clinical notes and more. 

We recommend CareHQ as our preferred GP service for patients, after-hours or when we are unavailable. CareHQ is available 7 days a week 7am - 7pm. Find out more. 

Hillside Medical Centre patients recieve a $10.00 discount on CareHQ consultations. Simply enter the coupon code PRO-1 at the payment screen, to claim your discount. Coupon code: PRO-1. 

Staff

DOCTORS:

Ang Liu joined the practice in 2020.  He is a young GP who has an interest in preventative care and health education for patients. Ang is trained in skin cancer detection with dermatoscopy and is capable with a variety of minor surgery and procedures. He completed a medical degree from the University of Auckland in 2012 and achieved Fellowship to the Royal NZ College of General Practitioners in 2019.

Yeen Chan joined the practice in 2011. She has skills and experience in family practice with particular interest in women’s health and paediatrics. Yeen is multilingual speaking English, Mandarin & Cantonese and has been practising in NZ since 1976.  Her qualifications are her medical degree followed by becoming a Fellow of the Royal NZ College of General Practitioners.

NURSES:

Jane Stansfield trained as a nurse at Middlemore Hospital, has been working as a practice nurse since 1981 and has been working here since 2004. 

Ella Yuan started working with us from November 2023. She is undergoing her Nurse Practitioner training at our clinic.

RECEPTIONISTS:

Doctors

  • Dr Yeen Chan

    General Practitioner - Vocationally Registered

  • Dr Ang Liu

    General Practitioner - Vocationally Registered

How do I access this service?

Make an appointment, Enrolled patients

Enrolling new patients

Yes

This practice is enrolling new patients.

Enrolment form:  https://form.jotform.com/210828905361860

Fees

Enrolled Patient Fees

  No Community Service Card With Community Service Card  
Child under 6 yrs Free Free  
Child 6 – 13 yrs Free Free  
Child 14 – 17 yrs $41.00 $13.00  
Adult 18 – 24 yrs $49.00 $19.50  
Adult 25 – 64 yrs $56.00 $19.50  
Adult >65 yrs $56.00 $19.50  

If you want to see us as a visitor or you are not eligible for NZ Health benefits please phone us for the fee.

A usual appointment is booked for 15 mins. If your appointment is requiring a longer time then you may be asked to book another appointment to discuss additional problems or you may be charged an additional fee.

We make every effort to run to time but on occasions unexpected emergencies or a consultation running over time will cause delays.

Additional fees may apply for referral letters, ECG (electrical recording of the heart), injections, liquid nitrogen, dressings or other consumables.

We also offer a flexible payment scheme that allows you to pay a little each week so you get access to healthcare when you need it.

Appointments can be booked through the portal as well as through reception. If you fail your booked appointment a failed appointment fee is charged

If you cancel your booked appointment with <60minutes notice a cancellation fee is charged.

Hours

8:30 AM to 5:00 PM.

Mon – Wed 8:30 AM – 5:00 PM
Thu 8:30 AM – 5:30 PM
Fri 8:30 AM – 5:00 PM

We are closed from 12.00pm to 1.00pm Monday-Friday for our lunch hour.

We also offer a flexible payment scheme that allows you to pay a little each week so you get access to healthcare when you need it.

PUBLIC HOLIDAYS:

We are closed on Public Holidays.  

AFTER HOURS:

If you ring our phone number after hours your call will be answered by a nurse at Homecare Medical Limited and she will be able to help you.

Recommended after-hours virtual provider: If it's after hours or if one of our doctors is not available, you can get a virtual GP consultation with a real doctor by using CareHQ, from 7am-7pm, 7 days per week. Find out more.

Hillside Medical Centre patients recieve a $10.00 discount on CareHQ consultations. Simply enter the coupon code PRO-1 at the payment screen, to claim your discount. Coupon code: PRO-1. 

URGENT:

If your need is urgent please ring the surgery and speak with the nurse who will advise what to do.

In a life threatening situation call the Ambulance 111.

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (29 Mar), Easter Sunday (31 Mar), Easter Monday (1 Apr), ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan).

Preferred urgent care clinic out of hours: White Cross Ascot - 24/7 Urgent Care.

Covid testing hours - for GP practices, if hours differ to standard hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (29 Mar), Easter Sunday (31 Mar), Easter Monday (1 Apr), ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan).

Languages Spoken

English, Cantonese Chinese, Mandarin Chinese

Services Provided

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication. We have a particular interest in preventative healthcare and offer our patients regular health checks by recall letters for routine checks and assessment or follow up with doctor/nurse appointments. The doctor and nurses have also done additional training in chronic care management and we enjoy using these skills to help us help our patients manage their medical conditions.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

We have a particular interest in preventative healthcare and offer our patients regular health checks by recall letters for routine checks and assessment or follow up with doctor/nurse appointments.

The doctor and nurses have also done additional training in chronic care management and we enjoy using these skills to help us help our patients manage their medical conditions.

Minor Accident Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Patient Portal

A patient portal is a secure online tool provided by GP practices that can allow convenient access to your health information as well as interaction with the practice e.g. booking appointments and requesting repeat prescriptions. The patient portal allows for booking appointments online, requesting repeat prescriptions, checking test results and more.

A patient portal is a secure online tool provided by GP practices that can allow convenient access to your health information as well as interaction with the practice e.g. booking appointments and requesting repeat prescriptions.

The patient portal allows for booking appointments online, requesting repeat prescriptions, checking test results and more.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully. We are happy to provide repeat prescriptions for certain stable ongoing health conditions. At regular intervals we will require you to see the doctor to ensure your condition is properly monitored to maintain or improve health. Repeat prescriptions can be requested through the portal as well as through reception. We ask you to allow 24 hours for repeat prescription requests.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

We are happy to provide repeat prescriptions for certain stable ongoing health conditions. At regular intervals we will require you to see the doctor to ensure your condition is properly monitored to maintain or improve health.

Repeat prescriptions can be requested through the portal as well as through reception. We ask you to allow 24 hours for repeat prescription requests.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here. Liquid nitrogen is used to treat viral warts, sun damaged skin spots, skin tags and many benign cosmetic lesions. It comes in a large container and is applied by swab. Often one treatment is all that is needed for sun damaged skin spots, skin tags and many benign cosmetic lesions Viral warts usually need multiple treatments at two–week intervals. It is uncomfortable and may result in blistering for several day or weeks. Success is in the order of 70% after 3-4 months of regular freezing

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

Liquid nitrogen is used to treat viral warts, sun damaged skin spots, skin tags and many benign cosmetic lesions. It comes in a large container and is applied by swab.

Often one treatment is all that is needed for sun damaged skin spots, skin tags and many benign cosmetic lesions

Viral warts usually need multiple treatments at two–week intervals. It is uncomfortable and may result in blistering for several day or weeks. Success is in the order of 70% after 3-4 months of regular freezing

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer. If test results indicate that some action is required, the practice will contact you. If you do not hear from us you may assume that the test result has given no cause for concern. However, if you would like to access the result, please call the practice two weeks after your tests. Some results may not be available for up to two weeks. Please note: your test results automatically go to Testsafe for storage and access by health professionals. If you do not wish your tests to be stored there, please let the laboratory know at your next visit and tick the opt out clause on the test form.

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

If test results indicate that some action is required, the practice will contact you.

If you do not hear from us you may assume that the test result has given no cause for concern. 

However, if you would like to access the result, please call the practice two weeks after your tests.  Some results may not be available for up to two weeks.

Please note:  your test results automatically go to Testsafe for storage and access by health professionals.  If you do not wish your tests to be stored there, please let the laboratory know at your next visit and tick the opt out clause on the test form.

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

Travel Advice / Immunisations

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters.

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Well Child/Tamariki Ora Health Checks – Birth to Three Years

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whanau support. Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC). Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Maori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area. More information about Well Child services is available on the Ministry of Health website.

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whānau support.

Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC).

Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Māori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area.

More information about Well Child services is available on the Ministry of Health website.
 

COVID-19 Vaccination

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

  • Pfizer vaccine (12+ years)
  • Child Pfizer vaccine (5-11 years)
  • Anyone currently eligible can access
  • Make an appointment

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • 45 year old vaccinations
  • Adult flu vaccine
  • 65 year old vaccinations
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Meningococcal vaccine
  • Shingles vaccine
  • Travel vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Long Acting Reversible Contraception (LARC)

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods: Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD). Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm. Depending on the type of device, it will need to be changed after between three and ten years. Read more about LARC methods here

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods:

  • Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD).
  • Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm.

Depending on the type of device, it will need to be changed after between three and ten years.

Read more about LARC methods here

Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority. If your doctor is unable to provide the procedure you need, he/she may know a neighbouring GP who does. Otherwise, the PHO will have a list of GPs trained in particular operations.

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority. 
If your doctor is unable to provide the procedure you need, he/she may know a neighbouring GP who does. Otherwise, the PHO will have a list of GPs trained in particular operations.

Telehealth Consultation

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

Disability Assistance

Wheelchair access

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Speak with women / wahine, Speak with men / tane, Child / Tamariki friendly, LGBTQIA+ friendly

Contact Details

8:30 AM to 5:00 PM.

After-hours virtual consults: www.carehq.co.nz

Book an appointment

711 Richardson Road
Hillsborough
Auckland 1042

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Street Address

711 Richardson Road
Hillsborough
Auckland 1042

Postal Address

711 Richardson Road
Hillsborough
Auckland 1042

This page was last updated at 1:48PM on February 29, 2024. This information is reviewed and edited by Hillside Medical Centre.