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Ōtara Whānau Medical Centre

Primary Healthcare Service, Kaupapa Māori

Today

9:00 AM to 4:00 PM.

Covid-19 testing

Not provided

This practice is not currently providing COVID-19 testing. Please refer to a list of other testing services available.

Description

VISION
A primary healthcare provider that will deliver high quality, affordable and responsive services through respectful whānau values.

MISSION
Our mission is to ensure that the needs of individuals, whānau and the community are met through the provision of quality care, affordable and responsive healthcare services that have a focus on enabling long term wellness, empowerment towards a healthier living, and uphold respectful whānau values.

VALUES

Whanaungatanga (Connected as one)

  • We promise that the people will know that they belong, feel safe and are a connected taonga of the clinic through strong whānau values.
  • We will work in networks to be collaborative with each other, the people, whānau, the community and our stakeholders.

Manaakitanga (Cared for)   

  • We will encourage, support and care for the people ensuring that we are responsive to their needs and wellbeing.

Kaitiakitanga (Quality first)

  • We will deliver quality care and safe conditions to the people and community, and always look to better and expand our services to benefit the people.
  • We will promise to advocate for the people and the community.

Whakapono (Trustworthy)

  • The people can trust us to deliver what we say we will and feel safe that their confidentiality is a priority.

Our general consultation time is 15 minutes, however to ensure the practice aligns to its vision and values, we will apply flexibility where required. We also aim to keep a whānau-centric and patient-centric approach in all that we do.

As at 1 February 2018, Ōtara Whānau Medical Centre (formerly Ōtara Union Health Centre) was bought out by new owners, a Māori kaupapa community NGO service known as Te Hononga o Tamaki me Hoturoa. A majority of the staff have remained the same with a couple of new additions/changes. 

Staff

Our team is made up of: 

General Practitioners:

  • Dr Jame Te Whare - Monday to Thursday 
  • Dr Tamer Gamal El Din - Friday ONLY

Practice Manager:

  • Vanessa Wilcox


Practice Nursing Staff:

  • Silia Titiuti

Medical Receptionist/Administration staff: 

  • Gwen Stevenson
  • Jessica Waqalevu  

Health Improvement Practitioners and Health Coaches:

  • Gabrielle Joseph (Wednesday & Friday)
  • Sharnita Atam (Wednesday) 

Doctors

How do I access this service?

Make an appointment, Enrolled patients

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patient Fees

Under 14 yearsFree
14-17 yearsFree up to and including 17-year olds
18-24 years$15
25-44 years$15
45-64 years$15
65+ years$15

GP Consult                                           $15

Nurse Practitioner (Maggie)              $15

Nurse Consult                                      $10

GP Consult Review                              $10

MATERNITY Initial                              $15

ACC Initial                                            $10                             

ACC Review                                        No Charge (conditions may apply)

 

CASUAL (Registered)                 $50                              Payment before Consultation

 

 

Additional Regular Charges

Driver’s License Medical                    $50                             

Prescription
(Processed within 48 hours)             $10 

Prescriptions     
(Processed same day)                       $15                        

Dressings                                            $10

ECG                                                      $10

Liquid Nitrogen                                  $10

 

Please note that costs for other services will be provided to you prior to receiving the procedure for example Unfunded Vaccinations etc. Please ask your GP, Nurse or one of the Reception Staff to clarify if any costs are involved for any alternative treatments.

Hours

9:00 AM to 4:00 PM.

Mon – Fri 9:00 AM – 4:00 PM

Clinic operating hours are Monday to Friday, 9am to 4pm

  • Appointments commence from 9am, with the last being 2:45pm.
  • We take booked appointments ONLY

We do not open on public holidays and weekends.

The clinic is closed on Thursday's between the hours 12.30pm - 2.00pm for staff meeting and training sessions, we apologise for any inconvenience during this time.

For assistance afterhours or outside the clinic's normal hours, please contact the White Cross on Station Road in Ōtāhuhu on Ph (09) 276 3000. You can also contact your nearest White Cross or Accident and Emergency Clinics.

Please contact Healthline for advice on 0800 611 116.

Alternatively, if it is an emergency then please dial 111 immediately.

 

Public Holidays: Closed Waitangi Day (6 Feb), Good Friday (29 Mar), Easter Sunday (31 Mar), Easter Monday (1 Apr), ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan).

Preferred urgent care clinic out of hours: White Cross Ōtāhuhu - Urgent Care.

Languages Spoken

English, Malay, Māori, Tongan

Services Provided

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Childhood immunisation programme
  • Pregnancy vaccinations
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Shingles vaccine
  • Travel vaccinations
  • Meningococcal vaccine

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Minor Accident Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here.

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is a trace that can be read by a doctor. It can give information of previous heart attacks or problems with the heart rhythm.

Travel Advice / Immunisations

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters.

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Contact Details

9:00 AM to 4:00 PM.

3/100 Alexander Crescent
Ōtara
Ōtara-Papatoetoe
Auckland 2023

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Street Address

3/100 Alexander Crescent
Ōtara
Ōtara-Papatoetoe
Auckland 2023

Postal Address

3/100 Alexander Crescent
Ōtara
Auckland 2023

This page was last updated at 12:36PM on February 21, 2024. This information is reviewed and edited by Otara Whanau Medical Centre.