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Otara Whanau Medical Centre

Primary Healthcare Service

Today

Description

VISION
A primary healthcare provider that will deliver high quality, affordable and responsive services through respectful whanau values.

MISSION
Our mission is to ensure that the needs of individuals, whanau and the community are met through the provision of quality care, affordable and responsive healthcare services that have a focus on enabling long term wellness, empowerment towards a healthier living, and uphold respectful whanau values.

VALUES

Whanaungatanga (Connected as one)

  • We promise that the people will know that they belong, feel safe and are a connected taonga of the clinic through strong whanau values.
  • We will work in networks to be collaborative with each other, the people, whanau, the community and our stakeholders.

Manaakitanga (Cared for)   

  • We will encourage, support and care for the people ensuring that we are responsive to their needs and wellbeing.

Kaitiakitanga (Quality first)

  • We will deliver quality care and safe conditions to the people and community, and always look to better and expand our services to benefit the people.
  • We will promise to advocate for the people and the community.

Whakapono (Trustworthy)

  • The people can trust us to deliver what we say we will and feel safe that their confidentiality is a priority.

Our general consultation time is 15 minutes, however to ensure the practice aligns to its vision and values, we will apply flexibility where required. We also aim to keep a whanau-centric and patient-centric approach in all that we do.

As at 1 February 2018, Otara Whanau Medical Centre (formerly Otara Union Health Centre) was bought out by new owners, a Maori kaupapa community NGO service known as Te Hononga o Tamaki me Hoturoa. A majority of the staff have remained the same with a couple of new additions/changes. 

Staff
Our team is made up of:

Three GPs (see also details below under “General Practitioners”):

  • Dr James Te Whare - Monday to Friday (half-day Wednesday)
  • Dr Chong Lee Loh - Tuesday and Thursday ONLY
  • Manager:

  • Marion Hakaraia, General Manager Te Hononga o Tamaki me Hoturoa - interim cover until new Manager is recruited.
  • Practice Nursing Staff:

  • Silia Titiuti
  • Ann-Jane Magele
  • Medical Receptionist / Administration Staff: 

  • Teremoana (Moana) Manu - on project secondment from July - December 2019
  • Shaye Hakaraia
  • Piri Kolose (fixed term)
  • Hours of Operation

    Clinic operating hours are Monday to Friday, 8.30am to 5.30pm

    • Appointments commence from 8.30am, with the last being 5.15pm.
    • We take booked appointments, but we will do our best to accommodate urgent walk-ins as best we can.
    • Patients can visit the White Cross Clinic on Station Road, Otahuhu and mention they are a patient at Otara Whanau Medical Centre.

    Currently, we do not open on public holidays and weekends.

    The clinic is closed on Thursday's between the hours 12.30pm - 2.00pm for staff meeting and training sessions, we apologise for any inconvenience during this time.

    NOTE: We are in the recruitment process for a new GP to work Monday, Wednesday and Friday, however in the interim we are short staffed and apologise for any inconvenience this causes. We also have no GP available on the Wednesday afternoons from 12pm, there will be Practice Nurse support available onsite.

    General Practitioners

    Hours

    Mon – Fri8:30 AM – 5:30 PM

    The clinic is closed on most Thursday's between the hours 12.30pm - 2.00pm for staff meeting and training sessions - this is a change to the door notification and recent update where meetings were previously held on a Friday.

    For assistance afterhours or outside the clinic's normal hours, please contact the White Cross on Station Road in Otahuhu on Ph (09) 276 3000.

    Patients can also contact Healthline for advice on 0800 611 116.

    Alternatively, if it is an emergency then please dial 111 immediately.

     

    NOTE: We are in the recruitment process for a new GP to work Monday, Wednesday and Friday, however in the interim we are short staffed and apologise for any inconvenience this causes. We also have no GP available on the Wednesday afternoons from 12pm, there will be Practice Nurse support available onsite.

    Public Holidays: Closed on all public holidays.

    Preferred urgent care clinic out of hours: White Cross Accident & Urgent Medical - Otahuhu.

    Enrolling new patients

    Yes

    This practice is enrolling new patients.

    Wheelchair Access

    Yes

    Languages Spoken

    English, Cook Islands Maori, Malay, Maori, Samoan, Tongan

    Fees

    Enrolled Patient Fees

    Under 14 yearsFree
    14-17 yearsFree up to and including 17-year olds
    18-24 years$15
    25-44 years$15
    45-64 years$15
    65+ years$15

    Different charges apply to casual and non-enrolled patients and for other services.

    Please note that patients aged 18 years and older are charged at adult rates.

    Services

    Adult and Child Medical Care

    Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an…

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    Minor Accident Care

    Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will…

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    Repeat Prescriptions

    Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known…

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    Lab Results

    Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the…

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    Liquid Nitrogen

    Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container…

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    IUCD Insertion

    An Intrauterine Contraceptive Device (IUCD) is inserted into a woman’s uterus to prevent pregnancy. Depending on the type of device, it will need to be changed after between three and…

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    Immunisation

    Immunisations are provided at all primary care practices and are one of the most important services they provide. Immunisation has led to the decline of many lethal diseases including meningococcal…

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    Cervical Screening

    All women who have ever been sexually active should have regular cervical smear tests every three years between the ages of 25 and 69. This includes women who have been…

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    ECG

    An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is…

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    Spirometry

    Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much…

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    Travel Advice / Immunisations

    Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations…

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    Contact Details

    3/100 Alexander Crescent
    Otara
    Auckland 2023

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    Street Address

    3/100 Alexander Crescent
    Otara
    Auckland 2023

    Postal Address

    3/100 Alexander Crescent
    Otara
    Auckland 2023

    This page was last updated at 9:24AM on March 5, 2020. This information is reviewed and edited by Otara Whanau Medical Centre.