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Papatoetoe Family Doctors

General Practice (GP) Service

Today

9:00 AM to 5:00 PM.

Description

Papatoetoe Family Doctors 
We are an independently owned, family-orientated general practice located in the heart of old Papatoetoe. We belong to the Procare PHO and are an RNZCGP Cornerstone accredited practice. Our team of doctors and nurses are passionate about providing quality healthcare that is affordable and tailored to each individual's health needs.

We generally prefer to see patients by appointment, but we can also accommodate urgent cases. Our facility has an on-site physiotherapy clinic managed by TBI Health, along with a psychologist from Auckland Cancer Society, a health coach, and a health improvement practitioner from Te Tumu Waiora

We recommend CareHQ as our preferred GP service for patients after hours or when we are unavailable. CareHQ is available 7 days a week 7am - 7pm. Find out more. 

Doctors

How do I access this service?

Enrolled patients, Make an appointment

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patient Fees

Under 14 yearsFree
14-15 years$13
16-18 years$13
19-64 years$19
65+ years$19


ACC Surcharge applies  
Saturday Surcharge for enrolled patients:
Under 14 years $10
Under 14 - 18 years $13 + $10
18+ years $19 + $10

Different charges apply to casual and non-enrolled patients and for other services. Please check with our receptionist for more details.

Hours

9:00 AM to 5:00 PM.

Mon – Fri 9:00 AM – 5:00 PM
Sat 9:00 AM – 12:30 PM

Reception Hours:

9:00 am - 5:00 pm (Monday to Friday)

9:00 am - 12:00 pm (Saturday)

Note: $10 surcharge applies on Saturday.

AFTER HOURS

In an emergency, please dial 111.  

If you need medical advice after hours please call (09) 278 2578 and your call will be answered by NZ Registered Nurses. This service is only available for our enrolled patient only.

Recommended after-hours telehealth provider: We recommend CareHQ as our preferred GP service for patients, after-hours or when we are unavailable. Patients of ProCare Network practices can use the code PRO-1 for $10 off their standard appointment cost. CareHQ is available 7 days a week 7am - 7pm. Find out more.

Our phones are switched to Homecare Medical (HML) each day at 5.00 pm (or at the scheduled close time).  HML (Whakarongorau Aotearoa) is available for medical advice after hours, on week nights, public holidays and all weekend on 278-2578.  

Public Holidays: Closed King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr), ANZAC Day (25 Apr).

Preferred urgent care clinic out of hours: East Care Urgent Care.

Languages Spoken

English, Bahasa Melayu, Filipino, Indonesian, Fiji Hindi, Samoan

Services Provided

Patient Portal & Accessing Test Results

Patient Portal When you enrol with our medical practice, you can request access to our patient portal. This service is provided to you fully subsidised as part of your enrolment funding. MyIndici is a patient portal service that we offer in collaboration with your GP. It is designed to save you time and provide you with quick and convenient access to your health information. You can log in to MyIndici from anywhere and at any time using an internet-enabled device. Additionally, you can download the app on your device from either the Apple or Google store. Accessing Test Results: After your appointment with our doctors, you may need to undergo some medical tests. We recommend that you log in to your patient portal to view your test results. Your test results will be available on the portal once our doctor has reviewed and filed them. If your test results show any significant abnormalities, we will contact you as soon as possible. Our team may ask you to come in for a follow-up or review consultation if necessary.

Patient Portal
When you enrol with our medical practice, you can request access to our patient portal. This service is provided to you fully subsidised as part of your enrolment funding. MyIndici is a patient portal service that we offer in collaboration with your GP. It is designed to save you time and provide you with quick and convenient access to your health information. You can log in to MyIndici from anywhere and at any time using an internet-enabled device. Additionally, you can download the app on your device from either the Apple or Google store.

Accessing Test Results:
After your appointment with our doctors, you may need to undergo some medical tests. We recommend that you log in to your patient portal to view your test results. Your test results will be available on the portal once our doctor has reviewed and filed them. If your test results show any significant abnormalities, we will contact you as soon as possible. Our team may ask you to come in for a follow-up or review consultation if necessary.

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Telehealth Consultation

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

  • Telehealth consultations for enrolled patients only
  • Video consultations
  • Phone consultations

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully. Please allow up to 48 hours for us to arrange your prescription. You can order your repeat prescription by contacting our team by phone at 09 278 2578 to arrange a repeat prescription or log in to your Patient Portal. Once your prescription is processed, you will receive a text message. When a prescription request is declined, we will contact you directly via phone or text message to discuss the next steps. For urgent requests, we recommend calling our team directly. We suggest keeping enough supplies to avoid disruptions while we try our best to fulfill your request.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Please allow up to 48 hours for us to arrange your prescription. You can order your repeat prescription by contacting our team by phone at 09 278 2578 to arrange a repeat prescription or log in to your Patient Portal. Once your prescription is processed, you will receive a text message.

When a prescription request is declined, we will contact you directly via phone or text message to discuss the next steps.

For urgent requests, we recommend calling our team directly. We suggest keeping enough supplies to avoid disruptions while we try our best to fulfill your request.

Well Child/Tamariki Ora Health Checks – Birth to Three Years

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whanau support. Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC). Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Maori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area. More information about Well Child services is available on the Ministry of Health website.

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whānau support.

Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC).

Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Māori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area.

More information about Well Child services is available on the Ministry of Health website.
 

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule. We are providing flu vaccination for registered and non registered patients.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Meningococcal vaccine
  • Shingles vaccine
  • Travel vaccinations
  • Catch-up missed vaccinations
  • Privately funded vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

We are providing flu vaccination for registered and non registered patients.

COVID-19 Vaccination

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator. OPENING HOURS: Monday to Friday from 9.15 am to 4.30 pm. Saturday from 9 am to 1 pm. NO BOOKING is necessary. We are offering: Pfizer Bivalent Novovax Pfizer 5-11y Please book through https://bookmyvaccine.covid19.health.nz/ and look for Papatoetoe Family Doctors We are taking anyone, enrolled and non-enrolled patient.

  • Pfizer vaccine (12+ years) OR Pfizer booster (16+ years)
  • Child Pfizer vaccine (5-11 years)
  • Novavax vaccine (12+ years)
  • Anyone currently eligible can access
  • No appointment required
  • Walk in
  • Child Pfizer vaccine (6 months - 4 years)

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

Covid-19 vaccines can be administered before, after, or at the same time as other national schedule vaccines. When the Nuvaxovid vaccine is given at the same time as the Shingrix shingles vaccine or the Fluad Quad flu vaccine, there may be a chance of experiencing a stronger post-vaccination response and you should discuss this with your vaccinator.

OPENING HOURS:

Monday to Friday from 9.15 am to 4.30 pm.

Saturday from 9 am to 1 pm.

NO BOOKING is necessary.

 

We are offering:

Pfizer Bivalent

Novovax

Pfizer 5-11y

 

Please book through https://bookmyvaccine.covid19.health.nz/ and look for Papatoetoe Family Doctors

We are taking anyone, enrolled and non-enrolled patient.

Minor Accident and Injury Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here.

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

Travel Health Advice

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters.

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations needed to live in New Zealand, there may be other injections you need to protect yourself before going for example to Africa or South America. In some places you will need protection from rabies or malaria. Yellow fever vaccinations are only available at approved centres; please click here to view the centres in New Zealand. Your doctor will be able to tell you what diseases you will need to be protected from in any named country and advise you on other medical matters. 

Long Acting Reversible Contraception (LARC)

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods: Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD). Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm. Depending on the type of device, it will need to be changed after between three and ten years. Read more about LARC methods here

LARC methods are very effective at preventing unplanned pregnancy and are “fit and forget” forms of contraception – you don’t need to remember them every day or every month. LARC methods:

  • Intrauterine Contraceptive Devices (IUCD or IUD) are inserted through the cervix into a woman’s uterus. IUCDs may be either hormonal (Mirena® or Jaydess® ) or non-hormonal (copper IUCD).
  • Jadelle® is a hormone-releasing implant that is inserted just under the skin of the upper arm.

Depending on the type of device, it will need to be changed after between three and ten years.

Read more about LARC methods here

Special Assistance Support (COVID-19 Vaccination)

Special Assistance Support (COVID-19 Vaccination)

  • Support to make decisions
  • Assistance to move around
  • Wheelchair access

If you would like additional support or assistance at your vaccine appointment, you can let us know when you book your slot.

Disability Assistance

Wheelchair access, Assistance to move around, Support to make decisions

Online Booking URL

Public Transport

You can get to Papatoetoe Family Doctors by Bus or Train.

The nearest stops or stations to our clinic:

Opp 22 Wallace Rd; 52 St George St; 35 St George St; Papatoetoe Train Station.

These are the lines and routes that have stops nearby

Bus: 31313AIRTrain: EASTSTH

Parking

Parking is available at New World Papatoetoe

Contact Details

9:00 AM to 5:00 PM.

Book an appointment

Health Hub Papatoetoe
2/65 Saint George Street
Papatoetoe
Auckland 2025

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Street Address

Health Hub Papatoetoe
2/65 Saint George Street
Papatoetoe
Auckland 2025

Postal Address

Health Hub Papatoetoe
2/65 Saint George Street
Papatoetoe 2025
Auckland

This page was last updated at 12:05PM on May 29, 2024. This information is reviewed and edited by Papatoetoe Family Doctors.