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Royal Heights Doctors

Primary Healthcare Service

Today

Covid-19 vaccination

COVID-19 Vaccination

  • Anyone currently eligible can access
  • Make an appointment

As we are a full service GP clinic, our staff are trained vaccinators and we look forward to delivering a pleasant experience for you and your family.

For the purposes of planning, do make an appointment so that we can plan our day away from our usual work and fully dedicate our time to providing you an excellent vaccination.  A planned vaccination also ensures that you have a support person when you need one, or that you do not have other more pressing arrangements to rush off to.

We may do walk in vaccinations at the end of the day - do call to enquire with our friendly staff.

Getting a COVID-19 vaccine is an important step you can take to protect yourself, your kaumātua and whānau from the effects of the virus. For more information on the COVID-19 vaccines and eligibility visit Ministry of Health - COVID-19 vaccines

The majority of routine vaccinations can now be administered before, after, or at the same time as your COVID-19 vaccinations. The exception to this is the Zostavax (shingles) vaccine where a 7-day gap before or after receiving the Pfizer COVID-19 is advised. If you have any questions, please discuss with your health provider.

Covid-19 testing

GP practice - enrolled and casual patients

We provide Covid-19 nasal swab testing for both enrolled and casual patients. This is usually performed in our PURPLE clinic, a separate room WITHIN our premises with its own access and ventilation system. 

With Government funding this testing is currently FREE OF CHARGE for both enrolled and casual patients.

As testing is done BY APPOINTMENT ONLY, please call us for bookings, pre-registration and more information.

We apologise that at Level 4 we are unable to accomodate walk in CASUAL patients for swabs or for acute URTI related consultations    

Testing for Travel

Travelling and need COVID testing? We are happy to assist with pre-departure testing!

Different countries may need a simple nasal swab or both a nasal swab and a COVID 19 IgM blood test.

Please be advised that these tests are NOT FUNDED by the government and usually should be done within 72 hours of travel.

Please book an appointment for the test/s and advise us on: 

1) date and time of departure

2) flight number 

3) destination 

Results are usually ready within 24-48 hours and a travel letter will be prepared for your ease of travel. 

Payment for these non-funded tests must be made before collection of travel letter and results.

Happy travelling!

Description

We are a brand new general practice aiming to provide Premier Healthcare for patients in West Auckland and beyond.

Our newly renovated premises are designed to be COVID ready and pandemic prepared, and we are able to care for you during all COVID alert levels.

Consultations are by appointment, but we are happy to fit in walk-in patients if you do not mind waiting to see us.

There is lots to do as we are located in the well known Royal Heights Shopping Centre, where there is a pharmacy linked to us by a covered walkway, food outlets, Asian supermarket and other shopping available. There is even an outdoor playground right next to us for the little ones!

Our staff are all tertiary graduates, fully bilingual and fluent in both spoken English and Mandarin. 

In the current pandemic, our reception have been asked to separate patients into 2 different streams based on their symptoms.

Please inform our reception upon booking if you have:

  • Cold
  • Cough
  • Running nose
  • Sore throat
  • Unexplained fever, chills
  • Other respiratory symptoms like shortness of breath

AND / OR

  • Been in contact with a known case of COVID 19
  • Travelled in last 2 weeks to a location with known community spread
  • Are working as or are related to a COVID 19 Essential Worker

We are happy to see you in our PURPLE CLINIC – a special room INSIDE our premises with separate access and special ventilation!

We will provide masks for ALL patients seen in our Purple clinic and for any other patients who request one so don't hesitate to ask. 

This helps us to protect the other patients without the above symptoms who will be seen as usual.

To care for you effectively, nothing beats seeing you in person. If that is not possible for any reason, do call us and we can arrange for a phone or video consult via various social media platforms like Whatsapp, Skype or Wechat.

For test results, we believe in informing you as soon as possible of any test results, be they normal of abnormal.

If you have had a test done by one of our staff, and not received any notification by phone, text or email of the results after one week, do call us and we will be more than happy to contact you back. 

We do not encourage email consultations.

Staff

Our staff are all tertiary educated in New Zealand and effectively bilingual, fluent in English and Mandarin.

Dr Fred, our Principal GP comes from multicultural Singapore and speaks English, Mandarin and is able to switch quickly to 3 different Chinese dialects Cantonese, Hokkien and Teochew.

Our Lead Nurse Mary hails from Taiwan and speaks English and Mandarin.

Our Receptionist Qiqi was educated in China and then in New Zealand, and is fluent in written English, Mandarin and she also speaks Cantonese.

Doctors

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Contact us

If you have a medical emergency, please call 111.

Please tell reception quickly if you are

1) having chest pain 

2) short of breath 

3) feeling faint

4) bleeding

5)…

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Make an appointment

We generally see patients by appointments so do contact our friendly reception staff.

Patients seen in the general clinic are welcome to wait in our spacious waiting area.

Patients waiting…

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Walk in

Please be advised that we will try our very best to accommodate walk-in patients but there may be a wait as we will have to see patients with booked appointments…

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Website / App

Our website is www.rhdoctors.nz and you are able to access our services, fees as well as download an enrolment form.

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patients - Standard / Phone / ACC consultations (in 15 minute blocks)

Under 14 yearsFree
14-17 years$40
18-24 years$45
25-44 years$45
45-64 years$45
65+ years$42

Enrolled Patients with CSC cards  

Under 14 years               Free

14 to 17 years                  $13

18 to 65+ years               $19.50

 

First Enrolled Visit / Casual and Visitor / Non NZ eligible patients 

Fees for:                      First Enrolled Visit / Casual                  Visitor / Non-NZ Eligible 

                           

Under 14 years                              $38                                            $95

14 to 17 years                                 $70                                            $95

18 to 64 years                                $80                                            $95

65+ years                                       $80                                            $95

 

Other charges 

Extended consultation:  $15 per 5 mins extra time (Enrolled/Casual)

                                         $30 per 5 mins extra time (Visitor/Non-NZ Eligible) 

Saturday surcharge:      Usual fees + $20

 

                                                                        Enrolled                          Casual                 Visitor / Non-NZ Eligible                Visitor 

                                                          Non- CSC           CSC                       

Nurse consult                                     $22                   $17                    $30                            $40

Repeat Prescriptions

Same Day
Email / Collect                                      $22                   $18                   $40                             $46

With 24 hours notice
Email / Collect                                      $18                    $15                   $36                             $42

Please enquire with reception for a full list of other services and fees.

We accept Cash, Eftpos and Southern Cross Easy Claim.

Hours

Mon – Fri9:00 AM – 5:30 PM
Sat9:00 AM – 1:00 PM

Public Holidays: Closed Auckland Anniversary (31 Jan), Waitangi Day (Observed 7/2/22) (7 Feb), Good Friday (15 Apr), Easter Sunday (17 Apr), Easter Monday (18 Apr), ANZAC Day (25 Apr), Queen's Birthday (6 Jun), Labour Day (24 Oct).
Christmas: Open 20 Dec (9:00 AM – 5:30 PM). Open 21 Dec (9:00 AM – 5:30 PM). Open 22 Dec (9:00 AM – 5:30 PM). Open 23 Dec (9:00 AM – 5:30 PM). Closed 24 Dec — 28 Dec. Open 29 Dec (9:00 AM – 5:30 PM). Open 30 Dec (9:00 AM – 5:30 PM). Closed 31 Dec — 4 Jan. Open 5 Jan (9:00 AM – 5:30 PM). Open 6 Jan (9:00 AM – 5:30 PM). Open 7 Jan (9:00 AM – 5:30 PM).

Preferred urgent care clinic out of hours: White Cross Accident & Urgent Medical - Henderson 24/7.

Languages Spoken

English, Mandarin Chinese, Cantonese Chinese, Hokkien

Services Provided

COVID-19 Vaccination

  • Anyone currently eligible can access
  • Make an appointment

As we are a full service GP clinic, our staff are trained vaccinators and we look forward to delivering a pleasant experience for you and your family.

For the purposes…

More

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an…

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Cervical Screening

All women who have ever been sexually active should have regular cervical smear tests every three years between the ages of 25 and 69. This includes women who have been…

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ECG

An ECG is a recording of your heart's electrical activity. Electrode patches are attached to your skin to measure the electrical impulses given off by your heart. The result is…

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Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the…

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Immunisation

Immunisations are provided at all primary care practices and are one of the most important services they provide. Immunisation has led to the decline of many lethal diseases including meningococcal…

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Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container…

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Minor Accident Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will…

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Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and…

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Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known…

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Spirometry

Spirometry is a tool that measures how effectively your lungs are working. It is able to show how much air lungs are able to hold (their volume) and how much…

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Telehealth Consultation

  • Telehealth consultations for enrolled patients only
  • In person consultation preferred, but virtual consultation provided as required
  • Video consultations
  • Phone consultations

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call.… More

Travel Advice / Immunisations

Another service offered to you at your GP surgery (primary care practice) is advice and immunisation before you go to another country. While you are likely to have the immunisations…

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Well Child/Tamariki Ora Health Checks – Birth to Three Years

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as…

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Wheelchair Access

Yes

Document Downloads

  • Download our enrolment form! (PDF, 452.1 KB)
    Fill up this form, print it and sign and email back to us at together with a copy of your eligibility documents (NZ birth certificate / passport / visa or refugee documents)

Travel Directions

From Central Auckland - Take Northwestern Motorway (State Highway 16), exit at Royal Road exit (Exit 18), turn right onto Makora Road, and next right onto Royal Road, drive straight past Mobil station on the left and Royal Heights Shopping Centre is on the left.

From North Shore - Take Upper Harbour Highway (State Highway 18) to the west, exit at Trig Road exit (Exit 10) , turn next left at Hobsonville Road, take next right onto Luckens Road, then next right onto Moire Road, drive along till the end of Moire Road and Royal Heights Shopping Centre is on the left.

From Henderson/West Auckland - Head west on Don Buck Road, turn right onto Royal Road, drive all the way down Royal Road until you see a Mobil station on the left and Royal Heights Shopping Centre is on the left.

From Kumeū/West Auckland - Drive east on Don Buck Road, turn left  onto Royal Road, drive all the way down Royal Road until you see a Mobil station on the left and Royal Heights Shopping Centre is on the left.

Public Transport

Buses serving Westgate Shopping Mall - 110, 120  

Take Bus 14T, 110 from Westgate. 

Parking

Ample normal and disabled parking available 

Contact Details

Royal Heights Shopping Centre Shop 12
138 Royal Road
Massey
Auckland 0614

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Street Address

Royal Heights Shopping Centre Shop 12
138 Royal Road
Massey
Auckland 0614

This page was last updated at 2:07PM on November 15, 2021. This information is reviewed and edited by Royal Heights Doctors.