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Central Auckland > GPs / Accident & Urgent Medical Care > ProCare >

Ponsonby Doctors

Primary Healthcare - Accident & Medical Service

Today

8:30 AM to 5:00 PM.

Covid-19 testing

GP practice - enrolled and casual patients

This practice provides Covid-19 RAT and Nasal PCR swab testing to enrolled and casual patients. Please book online, call or email the practice for more information. For online bookings, do include your full name, DOB, and symptoms.

Urgent Care Clinic

This urgent care clinic provides Covid-19 testing. Please call the clinic for more information.

Testing for International Travel

This clinic provides pre-departure RAT and Nasal PCR swab testing for people who are travelling. Please book online, or call or email to book an appointment. Do include your full name, DOB, date/time of travel and destination, to assist us in preparing your travel documents.

Assisted RATs for priority populations

Priority populations are groups that have experienced adverse impacts or are considered at higher risk of the effects from COVID-19 outbreaks in New Zealand. They include Māori and Pacific communities and those living with disabilities.

Please view the Ministry of Health - COVID-19 Rapid Antigen Testing Guide: https://www.health.govt.nz/system/files/documents/pages/covid-19-rapid-antigen-testing-guide-20feb22.pdf

Provides free face masks

This site offers free face masks when people are collecting RATs (subject to availability).

Description

Note: Viaduct Doctors has now closed. All services have been transferred to Ponsonby Doctors.

We are a small, friendly clinic situated in the intersection of the Ponsonby, Grey Lynn, Newton and K Rd Suburbs.

We offer high quality, personalised medical services on an appointment or walk-in basis, as well as online via telehealth.

Our team of doctors are locally trained and highly skilled, with at least ten years' experience working with patients across various medical and surgical fields. You can be assured that you & your whānau are in good and safe hands.

We offer a user-friendly appointment system - simply click the button at the top of every page on our website, or contact us by phone or email to schedule an appointment.

For walk-in patients, there may be a small wait and we will try our best to accommodate you.

We look forward to caring for you and your whānau.

Doctors

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

Enrolling new patients

Yes

This practice is enrolling new patients.

Fees

Enrolled Patient Fees

Under 14 years$0
14-17 years$55
18-24 years$75
25-44 years$75
45-64 years$75
65+ years$75

General Medical
Consultation for NZ Residents (Enrolled)

Consultation - Adult (15 mins) - $75.00 Weekdays / $115.00 Weekends

Consultation - Age:14-17 (15 mins) - $55.00 Weekdays / $95.00 Weekends

Consultation - Age:0-13 (15 minutes) - Free on Weekdays / $45.00 Weekends

Consultation - CSC Holders (15 min) - $19.50 Weekdays / $49.50 Weekends

Follow up Consultation (Within 7 days of Initial Consultation) - $75.00

Consultation for NZ Residents (Casual)

Consultation - Adult (15 mins) - $115.00 Weekdays / $150.00 Weekends

Consultation - Age:14-17 (15 mins) - $65.00 Weekdays / $95.00 Weekends

Consultation - Age:0-13 (15 minutes) - $45.00 Weekdays / $65.00 Weekends

Complex Consultation - $50.00 in addition to corresponding consultation fees
(20 - 25 mins duration)

Follow up Consultation (Within 7 days of Initial Consultation) - $75.00

Consultation for Non-NZ Residents

Consultation - Adult (15 mins) - $200.00 Weekdays / $250.00 Weekends

Consultation - Age:14-17 (15 mins) - $125.00 Weekdays / $150.00 Weekends

Consultation - Age:0-13 (15 mins) - $100.00 Weekdays / $125.00 Weekends

Complex Consultation - $50.00 in addition to corresponding consultation fees
(20 - 25 mins duration)

Please note - laboratory fees apply for all external testing and investigations (blood tests, biopsy samples etc.) as Non residents are not funded for pathology. Cost varies and payable to the Laboratory directly.

Please request for a medical certificate at the of consultation - any requests for medical certificates after the consult has been completed will incur the usual medical certificate fee of $50.00

Other

Repeat scripts (Enrolled patients only) - $30.00* Routine / $40.00 Urgent

Laboratory Forms - $40.00

Medical certificates - $50.00**

ECG - $65.00

Home & Hotel visits - Callout fee from $300.00 ***

Phlebotomy Fee - $30.00

* Requires proof of payment prior to release of script. Payments can be made over phone with reception with either Visa / Mastercard or Bank transfer with a screen shot of proof of payment. Non enrolled patients will have to book a regular consultation to discuss with a doctor. Routine - within 1 business day | Urgent - same day

** Please note that all medical certificates should be requested at time of consultation. This fee will apply to those who request medical certificates past their consultation dates as an additional fee.

*** Call-out fees are for locations within 5km and outside of peak hour traffic. Please note that locations outside of Auckland Central as well as home visits after hours / on public holidays will incur an additional charge - Please call reception for a quote prior to booking. Call-outs will be priced and charged over the phone before a trip out is made.

 


 

Accident / Minor Injuries Fees
ACC Consultation NZ Residents

Consultation - Adult (15 min) - $60.00 Weekdays / $90.00 Weekends

Consultation - Child (15 min) - $40.00 Weekdays / $60.00 Weekends

Extended Consultation (over 15 min) - $30.00 *

 

ACC Consultation Non NZ Residents

Consultation - Adult | Child (15 min) - $200.00 Weekdays  / $250.00 Weekends

Extended Consultation (over 15 min) - $50.00 *

Other

Moonboot - $60.00 **

Wrist Splints - $50.00 **

Crutches - $30.00 **

* If complex management  is required, for example casting, suturing or large wound dressings

** We will provide a tax invoice and ACC request for assistance form to submit a claim back from ACC

 


 

Covid-19
Swab Types

Travel Nasal PCR Swab - $260.00 Weekdays / $290.00 Weekends

Travel Rapid Antigen Test (10 min) - $115.00 Weekdays / $150.00 Weekends

Travel Certificate of Recovery (15 min) - $115.00 Weekdays / $150.00 Weekends

Courier fees - $65.00

 


Medical Assessments

Annual Man / Woman Wellness (20 min) - $125.00 Weekdays / $175.00 Weekends

STI checks (15 min) - $115.00 Weekdays / $150.00 Weekends **

Administration of intramuscular antibiotics - $40.00

Drivers license medicals (Simple 20mins) - $150.00

Drivers license medicals (Complex 30mins) - $175.00

Pre-employment medicals / Corporate wellness checks (60mins) - $350.00 - $450.00

** Please note - for Non Residents, laboratory fees apply for all external testing and investigations (blood tests, swabs etc.). Cost varies and payable to the Laboratory directly - See Labtest website for prices https://www.labtests.co.nz/for-patients/test-prices/

 


 

Travel Medicine

Travel consultation (30mins) - $200.00 Weekdays / $300.00 Weekends

Vaccination administration - $30.00

Please note that Travel vaccinations come at additional costs which are tallied at the time of consultation - You may consider emailing us to quote prices for vaccinations. We are not a yellow fever vaccine provider.

 


 

Iron Infusion

Initial Consultation (20mins) - $115.00 Weekdays / $150.00 Weekends

Iron Infusion Administration (30mins) - $200.00 Weekdays / $250.00 Weekends (Enrolled patients)

Iron Infusion Administration (30mins) - $250.00 Weekdays / $300.00 Weekends (Non-Enrolled patients)

 


 

SKIN
Skin Consultation (Rashes, acne, skin conditions)

Initial Skin Consultation (20 min) - $175.00 Weekdays / $200.00 Weekends

Follow up appointment (15 min) - $125.00 Weekdays / $175.00 Weekends

Mole Check

1-3 Moles - $175.00 Weekdays / $200.00 Weekends

Full body - $225.00 Weekdays / $250.00 Weekends

Surgical Mole Removal

Consultation & removal of one mole or skin lesion - $575.00 (Includes one Follow up visit)

Additional mole - $100.00 to $200.00 (Depending on complexity)

Skin tag removal - From $150.00

Punch biopsy - $350.00

Keloid / Scar Treatment (Steroid Injection) - From $150.00

Cyst / Lipoma Excision - From $650.00

Wart Removal

Liquid nitrogen - From $100.00

Surgitron (Removal of moles, warts, skin tags, vascular lesions)

Consultation & removal of one lesion - $575.00

Additional lesions - $100.00

Package prices available for multiple lesions, quoted at the time of consultation

Injectable treatments

Anti-Wrinkle Treatments (Dysport / Xeomin) - from $7/unit

Hyaluronic Acid Filler Treatments - from $850, POA

Profhilo (Skin Remodelling Hyaluronic Acid Treatment) - from $800

Belkyra (Fat Reduction for Double Chin treatment) - $3,000 (Initial Treatment x2 vials) - $1,500 (Follow up, per vial)

Hyperhidrosis (Excessive Sweating Underarms/Palms) - $1,100.00

Jaw clenching / Masseter sculpting - $650.00 - $750.00

Platelet Rich Plasma (PRP) Injections

Hair Loss – from $650

Face, Neck and Decolletage Rejuvenation – from $650

Joint Treatments (for painful, arthritic joints) – Ultrasound Guided

Steroid injections – $150 (ACC), $450 (non-ACC)

Prolotherapy / Barbotage - $250 ; $600 for 3 treatments

Platelet Rich Plasma (PRP)  - $550 per tube; $1,500 for 3 treatments

 


 

Additional Information

  • Virtual Consultation (Phone/Video) - Prices as per standard consultation fee. Payment required prior to appointment.
  • Extended consultation available, please book accordingly.
  • Home visits - inclusive of an initial phone consultation which must be done prior to the visit.
  • For services identified as Price on Asking ( POA ), contact us for details.
  • Please be advised that all payments will be determined on the day of consult. Prices are subject to change depending on complexity, treatments administered, and time taken etc. Our booking system allows patients to book an appointment however does not have the AI capability to determine what the eventual cost would be and if the categories chosen is the most appropriate one for you. Please do not hesitate to clarify with your treating doctor and/or reception what costs are involved. We hope to provide you with the best care possible.
    • Please note: Weekends include Public Holidays and After hours care before 0800hrs and after 1700hrs on Weekdays

Hours

8:30 AM to 5:00 PM.

Mon – Fri 8:30 AM – 5:00 PM
Sat 9:00 AM – 2:00 PM

Please note that Sundays are closed at this juncture or otherwise by appointment only. As demand grows we may reopen Sundays at a future date with more hours. We thank you for your support! 

Public Holidays: Closed Easter Sunday (31 Mar), ANZAC Day (25 Apr). Open Waitangi Day (6 Feb, 9:00 AM – 3:00 PM), Good Friday (29 Mar, 9:00 AM – 1:00 PM), Easter Monday (1 Apr, 9:00 AM – 1:00 PM), King's Birthday (3 Jun, 9:00 AM – 3:00 PM), Matariki (28 Jun, 9:00 AM – 3:00 PM), Labour Day (28 Oct, 9:00 AM – 3:00 PM), Auckland Anniversary (27 Jan, 9:00 AM – 3:00 PM).

Preferred urgent care clinic out of hours: White Cross Ascot - 24/7 Urgent Care.

Languages Spoken

English, Chinese, Cantonese Chinese, Filipino, Indonesian

Services Provided

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication. Same day appointments available.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Same day appointments available.

Covid-19 RAT and PCR Nasal Swab

For symptomatic patients and close contacts where indicated. Bookings preferred, walk-ins can be accommodated.

For symptomatic patients and close contacts where indicated.

Bookings preferred, walk-ins can be accommodated.

Covid-19 RAT and PCR Nasal Swab - International Travel

Efficient and fuss-fee Covid-19 testing service for pre-departure international travel. Bookings preferred, same-day appointments available, please call or email us.

Efficient and fuss-fee Covid-19 testing service for pre-departure international travel.

Bookings preferred, same-day appointments available, please call or email us.

Minor Accident Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service. All our doctors are trained to provide Urgent Care for accidents and injuries.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

All our doctors are trained to provide Urgent Care for accidents and injuries.

Full Body Skin Checks or Single Lesion checks

Consultation, Dermoscopy and Medical/Surgical Treatment as required.

Consultation, Dermoscopy and Medical/Surgical Treatment as required.

Minor Surgery

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority. If your doctor is unable to provide the procedure you need, he/she may know a neighbouring GP who does. Otherwise, the PHO will have a list of GPs trained in particular operations. Dr. Rachel Lee is trained in performing Full body skin checks, dermoscopy, skin cancer surgery, biopsies of suspicious lesions, minor skin surgery for removal of skin tags, warts, moles, lipomas, and other lesions. Injectable treatments are also offered for anti-wrinkle treatment/ skin rejuvenation, hyperhydrosis (excessive underarm sweating), and jaw clenching/ grinding.

Minor surgery is commonly provided in primary care practices, providing fast, competent removal and biopsies of skin lesions. Other services include cosmetic work such as removal of benign moles and skin tags. Ingrown toenail surgery is also commonly provided. 
These conditions do not need to be referred to a hospital, perhaps saving you a long wait or a cancelled appointment when a more serious case takes priority. 
If your doctor is unable to provide the procedure you need, he/she may know a neighbouring GP who does. Otherwise, the PHO will have a list of GPs trained in particular operations.

Dr. Rachel Lee is trained in performing Full body skin checks, dermoscopy, skin cancer surgery, biopsies of suspicious lesions, minor skin surgery for removal of skin tags, warts, moles, lipomas, and other lesions. Injectable treatments are also offered for anti-wrinkle treatment/ skin rejuvenation, hyperhydrosis (excessive underarm sweating), and jaw clenching/ grinding.

Liquid Nitrogen

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks. Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. For more information click here.

Liquid nitrogen is a fast, effective treatment provided in many practices to treat viral warts, sun damaged skin, skin tags and many benign cosmetic lesions. It comes in a container with a nozzle and is usually applied by swab or spray. Often one treatment is all that is needed but sometimes it may need repeating after two weeks.
Because it cannot be stored for too long, you will often find that your GP will treat a number of patients one after the other. 

For more information click here.

STI Checks

We offer testing for common STI infections, including swabs and blood tests. We can also dispense treatment on site if indicated.

We offer testing for common STI infections, including swabs and blood tests.

We can also dispense treatment on site if indicated.

PrEP and PEP services

Full testing and scripts for PrEP and PEP

Full testing and scripts for PrEP and PEP

Iron Infusion

Ferinject Infusions, can be done on same day after consultation (pending appointment availability)

Ferinject Infusions, can be done on same day after consultation (pending appointment availability)

Cervical Screening

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer. There are now more options for how you have cervical screening done: a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional a cervical sample taken by a healthcare professional (used to be known as a smear test). Talk with your healthcare provider to decide which option is best for you. If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy. If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient). For more information: Cervical screening | Time to Screen - National Screening Unit

All women and people with a cervix aged 25 – 69 who have ever had intimate skin-to-skin contact or been sexually active should have regular cervical screening. This includes women who have been immunised against HPV. Together, regular screening and HPV immunisation provide the best protection against cervical cancer.

There are now more options for how you have cervical screening done:

  • a simple vaginal swab test for HPV, either done yourself or with help from a healthcare professional
  • a cervical sample taken by a healthcare professional (used to be known as a smear test).

Talk with your healthcare provider to decide which option is best for you.

If HPV is found, you may need to have a follow-up test or be referred directly for colposcopy.

If you’ve not yet had HPV testing, you should be screened 3 years after your last test (or 1 year if immune deficient). Once you have had an HPV test, and providing HPV is not found, your next screening will be in 5 years (or 3 years if immune deficient).

For more information: Cervical screening | Time to Screen - National Screening Unit

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Repeat Prescriptions

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Each GP surgery or primary care practice will have its own procedure for repeat prescribing but the following rules are common to most, if not all. Patients who are well-known to the practice who have a stable condition like asthma, hypertension or diabetes could be allowed to get a repeat prescription for up to six months. Repeat prescriptions are never given to patients who are not known to the practice and there is probably a blanket ban on repeats for narcotics and other drugs that could be misused as doctors are expected to monitor these drugs carefully.

Telehealth Consultation

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

Immunisation

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

  • Pregnancy vaccinations
  • Childhood immunisation programme
  • Catch-up missed vaccinations
  • 45 year old vaccinations
  • 65 year old vaccinations
  • Adult flu vaccine
  • Child flu vaccine
  • Diphtheria / Tetanus / Pertussis (whooping cough) vaccine
  • Human Papillomavirus (HPV) vaccine
  • Measles / Mumps / Rubella (MMR) vaccine
  • Shingles vaccine
  • Meningococcal vaccine
  • Privately funded vaccinations

Immunisation is the safest and most effective way to provide protection for you and your tamariki’s health. For more information view the NZ immunisation schedule.

Well Child/Tamariki Ora Health Checks – Birth to Three Years

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whanau support. Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC). Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Maori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area. More information about Well Child services is available on the Ministry of Health website.

All New Zealand children are entitled to 11 free health checks from birth to three years. The checks aim to ensure that children are growing and developing as well as possible. Included in the checks are clinical assessment, health education and family/whānau support.

Baby checks are at birth and then at 24 hours, five days and around 2-4 weeks. Babies are weighed and measured to ensure that they are developing correctly. These sessions provide a great opportunity for parents to ask questions from an expert and have any problem addressed; difficulties with breastfeeding or sleep for example. They can also be used to discuss immunisations and vaccinations. These checks will be carried out by your lead maternity carer (LMC).

Between the ages of 4-6 weeks and three years, there are seven core health checks available, typically these are around 4-6 weeks, 8-10 weeks, 3-4 months, 5-7 months, 9-12 months, 15-18 months and 2-3 years. These checks may be carried out by a Well Child Provider of your choice e.g. Plunket, Māori health provider, community nurse, a general practice team (doctor and practice nurse). Your LMC will be able to give you a list of Well Child Providers in your area.

More information about Well Child services is available on the Ministry of Health website.
 

Aesthetics Services

Please enquire by phone/email

Please enquire by phone/email

Travel Directions

Our clinic is situated at the junction of 4 major roads - Ponsonby Rd, Great North Rd, Newton Rd and Karangahape Rd. It is therefore easily accessible by car; one minute from the SH20 Newton Rd offramp, and 5-7 min away from other major motorway access ramps.

Public Transport

The closest bus stops are on Ponsonby Rd (70m) and K Rd (300m). The latter is a major bus exchange.

Parking

We have parking available at the Wilson Car Park on 536 Karangahape Rd.

  • The car park entrance is via Gundry St.
  • Turn right as you enter the car park.
  • We have 8 car park bays marked "Ponsonby Doctors & Lux Radiology" along the mural wall.

You may park in here for the duration of your appointment. Kindly vacate the park at the conclusion of your appointment to allow other patients to access these.

To get to the clinic:

From the Wilson car park, cross Gundry St and walk down the pedestrian footpath along K Road until you reach the Ponsonby Doctors clinic ( ook out for the bright LED screen).

There are currently construction works going on in the building next to us so please keep to the designated footpath.

Contact Details

8:30 AM to 5:00 PM.

Book an appointment

582 Karangahape Road
Grey Lynn
Auckland 1010

Information about this location

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Street Address

582 Karangahape Road
Grey Lynn
Auckland 1010

This page was last updated at 10:23AM on December 7, 2023. This information is reviewed and edited by Ponsonby Doctors.