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Description

Ka Ora Telecare provides after hours telehealth consults for Rural communities

At Ka Ora Telecare, we strive to understand the unique healthcare needs of rural communities across Aotearoa. Our mission is to support Rural primary care; as an extension of your local healthcare provider. We are here to bridge the gap during after-hours care.

With Ka Ora, you can easily access a same-day phone or video consultation with our dedicated Telehealth team. Our services are available from 5pm to 8am on weekdays and are accessible round the clock on weekends and public holidays.

You can access our General Practice, After Hour and Emergency Care telehealth services if you:

  • Are enrolled with a Rural Medical Practice or
  • Live in a rural area, or are currently visiting a rural area.

Ka Ora Telecare is a combined service of Practice Plus, Emergency Consult and Reach Aotearoa.

Staff

Our Team consists of:

  • Kaiāwhina (Care Navigators)
  • Nurses
  • General Practice Doctors and Nurse Practitioners – on Evening 5pm to 10pm (starting 8am on Weekends and Public Holidays)
  • Emergency Doctors – on Overnight 10pm to 8am
  • Support Staff

The Healthcare team will assess you and provide you with advice, alongside any management you may require including prescriptions, requesting of tests and medical certificates.

Ka Ora Telecare works alongside your enrolled General Practice team to provide after hours care.

Ages

Child / Tamariki, Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua

How do I access this service?

Enrolled patients

Ka Ora Telecare acts as an extension of participating Rural Medical Practices for enrolled patients. Your GP practice may direct you to contact us for telehealth medical care after hours.

Casual (not enrolled) patients

You can also access Ka Ora Telecare if you live in a rural area or are currently visiting a rural area. Check here for our rural locations map.

Contact us

You can call us directly on 0800 2 KA ORA

Make an appointment

Or you can book an appointment via our online portal

Website / App

Ka Ora Telecare online booking portal

Enrolling new patients

No

This practice is not currently enrolling new patients.

Fees

At Ka Ora, we offer you free access to kaiawhina (care navigators) and nurse consultation.

Fees apply for consults with a clinician (Nurse Practitioner, General Practitioner or Emergency Doctor).

See our Clinician Fees here

Hours

Ka Ora Telecare is available after hours; weekdays in the evening and overnight with hours - 5pm to 8am

Weekends and Public Holidays – 24 Hours a Day

Services Provided

Adult and Child Medical Care

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Your GP's surgery is far more than a place to go when you are feeling unwell and needing a quick cure. The doctor who sees you has gone through an extensive medical training to equip her or him to help children and adults of all ages with a range of physical and emotional difficulties. GPs are at the centre of the healthcare hub and will be aware of services and expertise that are available locally and further-a-field. GPs are also aware of the link that stress and unhappy life events have on physical health so know when to suggest a talking therapy rather than medication.

Lab Results

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer. While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Sometimes your doctor needs to take a sample of blood or urine either to discover what is wrong with you or to measure something in your blood so that the right medication is given to you. These tests could be anything from blood sugar to a full blood count or a sample of tissue to test for cancer.

While urine can generally be tested in the surgery, blood and other specimens are usually sent away for testing at a laboratory. Most results come back within 48 hours unless a very rare test is needed which has to go to a specialist lab further away when it might take a little longer.

Minor Accident Care

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Primary care practices offer a range of services and are able to deal with most minor accident care. If they are not able to deal with an injury they will refer on to the appropriate service.

Telehealth Consultation

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

  • Telehealth consultations for enrolled patients only
  • Video consultations
  • Phone consultations
  • Telehealth consultations - anyone can access

A virtual consultation is a way of having an appointment with your healthcare provider, but not in person. This is usually done via a video app or a phone call. For more detailed information about telehealth consultations, please see the guide from Healthify.

Additional Details

Phone, Online / virtual / app

Online Booking URL

Website

Contact Details

This page was last updated at 1:08PM on January 12, 2024. This information is reviewed and edited by Ka Ora Telecare.