AT&R Building
Middlemore Hospital
Hospital Road
Otahuhu
Auckland
www.healthpoint.co.nz
Koropiko (Mental Health Services for Older People) | Counties Manukau | Te Whatu Ora
Street Address
Postal Address
Mental Health Services for Older People
Private Bag 93311
Otahuhu
Auckland 1640
Contact Details
Phone (09) 270 9797
Email koropiko.generic@middlemore.co.nz
For urgent support contact our after hours phoneline on 0800 775 222, or phone (09) 270 9797 at any time.
If you need immediate help call 111.
Rights and Feedback
When you use health services you are protected by a number of rights. These rights include (but are not limited to):
- Respect and privacy
- Confidentiality
- Fair treatment
- Acceptance of your beliefs and practices
- Dignity and independence
- Information to enable you to make choices about the treatment you receive
- To have your questions answered
- Choice about participation in teaching and research
- To have your complaints taken seriously.
These are explained in full in The Code of Health & Disability Services Consumers' Rights.
If you feel we have not respected your rights you may give feedback through the Counties Manukau Health Complaints and Feedback Procedure or make a complaint to:
Health & Disability Commissioner
Telephone (09) 373 3556 or 0800 11 22 33
Privacy Commissioner
Telephone (09) 302 8655 or 0800 80 39 09
Counties Manukau Health Complaints and Feedback Procedure
At Counties Manukau Health we hope your care and treatment while you are in our service is as good as it can be. If you are unhappy with any part of your care please let us know about it. Happy feedback is also welcomed.
Click here to submit your feedback online.
Alternatively you can download and print the patient Feedback Form.
https://www.healthpoint.co.nz/public/mental-health-specialty/koropiko-mental-health-services-for-older/