Private Bag 93 503
Takapuna
Auckland 0740
Private Bag 93 503
Takapuna
Auckland 0740
Phone (09) 442-3232
0800 88 88 30
1) Asian Health Services - General enquiries
0800 88 88 30 or DDI 09 442-3232
2) Asian Patient Support Service
North Shore Hospital 09 486-8920 extn. 47101
Waitakere Hospital 09 837-8831
3) Asian Mental Health Service
09 486-8920 extn. 47321 or DDI 09 487-1321
4) WATIS Interpreting
Watis@waitemataDHB.govt.nz
Our Asian Patient Support Service (APSS) staff are available to support Asian patients receiving care from Waitematā District's hospitals and community health services, where the patient may require:
cultural support & emotional support
coordination support
support to familiarise them with NZ health services / system
support to access appropriate and relevant agencies if there are language barriers
Services Available
Asian Patient Support Service is located at North Shore and Waitakere Hospital sites and provides the following services:
Inpatient support
Socio-cultural assessment
Post discharge from Hospital support for patients
Cultural advice for health professionals
Health seminars for the Asian community
Health promotion activities
For details of the service, please visit: http://www.asianhealthservices.org.nz
APSS Team
The core members of the Asian Patient Support Service (APSS) team are bi-lingual and have qualifications in fields such as social work, medicine, nursing, counselling, health promotion, mental health and community work with enriched work experiences in New Zealand or overseas.
Our team members understand the impact of culture on health and wellbeing; are competent with the provision of socio-cultural assessment, cultural advice and emotional support as well as clinical coordination. They are able to identify a client’s level of understanding about the NZ health system; can provide culturally appropriate support; and have knowledge about relevant resources and community agencies.
Service Hours: Mon to Fri 0830 - 1700
Eligibility Criteria
Patients can be referred to Asian Patient Support Service for Inpatient Support or Post Discharge from Hospital Support if they:
speak Mandarin, Cantonese, Korean, Hindi, Tamil, Filipino,Tagalog, Japanese, Pushtu, Urdu, Cebuano/Bisaya, Thai, Arabic & Vietnamese
are currently inpatients of North Shore and Waitakere hospitals
reside in the Waitematā district (North Shore, Waitakere and Rodney areas)
are not a SCBU, Child Disability or Mental Health patient [find out more about our Asian Mental Health Service]
Who can refer?
Anyone can make a referral to APSS if they are in North Shore Hospital or Waitakare Hospital - self-referral (inpatients), family members or friends
Te Whatu Ora Waitematā staff
Referral
On-line referral http://www.asianhealthservices.co.nz/Asian-Patient-Support-Service/Eligibility-Referrals/Referral-Form
Contact
To request this service, please contact us on:
(09) 486 8920
https://www.healthpoint.co.nz/public/hospital-based-support-service/asian-health-services-te-whatu-ora/