South Auckland, Wellington, North Auckland, Central Auckland, Canterbury > Mental Health & Addictions >
Asian Family Services
Mental Health & Addictions Service
If you have an urgent matter, please call 111.
Today
9:00 AM to 5:00 PM.
Description
Asian Family Services (AFS) provides professional, confidential, nationwide face-to-face or telephone counselling support to Asians who are affected by gambling harm or mental health-related issues in New Zealand.
These services are offered in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi. An interpreter can be arranged for other languages.
Based in Auckland, AFS has 16 staff who speak Chinese, 5 Korean staff, 2 Indian staff, 1 Filipino staff, 1 Vietnamese staff, and 1 Thai staff.
Based in Wellington, AFS has 1 researcher and 1 public health promoter.
Based in Christchurch, AFS has 1 public health promoter.
All staff are trained counsellors, social workers, and health promoters.
Asian Family Services is part of the PGF Group (formerly the Problem Gambling Foundation of New Zealand).
Staff
Currently AFS has 26 staff in Auckland, 2 staff in Wellington and 1 staff in Christchurch.
All staff are trained counsellors, social workers, health promoters and researcher.
Ages
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
How do I access this service?
Contact us
If you want to refer yourself or someone else to our services, please call us on 0800862342, on Monday to Friday, 9am-8pm
Referral
If you want to refer yourself or someone else to our services, you can also send us a referral online, click here
Website / App
Please visit AFS website and send us a referral form, we will get back to you as soon as possible, click here
Make an appointment
It is required to make an appointment before you see a professional.
Walk in
During Covid-19 traffic light system, please follow the traffic light system rules, wear a mask when entering our office.
Fees and Charges Categorisation
Free, Fees apply
Fees and Charges Description
No fees apply for gambling related services.
Fees may vary depending on services provided for non-gambling counselling.
Hours
9:00 AM to 5:00 PM.
| Mon – Fri | 9:00 AM – 5:00 PM |
|---|
Office hours
Monday - Friday 9:00AM - 5:00PM
Asian Helpline hours (0800 862 342)
Monday - Friday 9:00AM - 8:00PM
Public Holidays: Closed ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr).
Languages Spoken
English, Mandarin Chinese, Cantonese Chinese, Korean, Hindi, Japanese, Thai, Vietnamese, Filipino
Programmes
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English. Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety. We receive over 3000 phone calls per year. Most people call us to enquire about: Support for gambling harm Emotional support Crisis intervention General information (e.g. how to navigate New Zealand's health and social systems) Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English. Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety. We receive over 3000 phone calls per year. Most people call us to enquire about: Support for gambling harm Emotional support Crisis intervention General information (e.g. how to navigate New Zealand's health and social systems) Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.
- Programme Areas
Self help/ helpline, Mental health, Addictions - other
- Programme Type
Helpline / self-help - gambling, Helpline / self-help - mental health, Community based support - gambling, Venue exclusion for problem gamblers, Community based support - other, Community based support - mental health, Refugee / migrant
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342
Helpline operates Monday - Friday 9:00AM - 8:00PM
Description
Asian Helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. Our Helpline is available in ten languages, including Mandarin, Cantonese, Korean, Vietnamese, Thai, Japanese, Hindi and English.
Our Asian Helpline helps Asian people in New Zealand to access appropriate counselling support. Our counsellors provide helpful information and services to those who are experiencing gambling harm or COVID-19 related mental distress, such as depression and anxiety.
We receive over 3000 phone calls per year. Most people call us to enquire about:
- Support for gambling harm
- Emotional support
- Crisis intervention
- General information (e.g. how to navigate New Zealand's health and social systems)
Our operators will provide up-to-date information to help all our callers. It is important to note that our Asian Helpline is not a crisis helpline. However, if a caller presents suicidal ideation, our duty counsellors will assess their risk level and provide appropriate interventions accordingly.
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later the counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later the counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
- Programme Areas
Self help/ helpline, Addictions - drug & alcohol, Addictions - other
- Programme Type
Helpline / self-help - gambling, Coexisting problems – mental health & addictions, Community based support - gambling, Community based support - other
- Regions
All of New Zealand
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342 or Click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services is contracted by the Ministry of Health only to provide support for gamblers, family members and anybody who is negatively affected by someone else’s problem gambling in the past or at present. These services include one-on-one counselling services, couple counselling, group counselling and other social work services. These services are free for those who have been affected by gambling harm.
What is counselling?
The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting.
All the clinical staff in our agency are tertiary qualified and maintain professional memberships.
If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them.
The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together.
At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential.
Later the counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs.
People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant communities. The workshop topics include: Positive Parenting Programme (Triple P Parenting). Communication programme for migrants Project Connect for international students. “Wellness Recovery Action Plan”(WRAP) for clients with mental health issues. Anger Management Programme. Gambling Prevention Workshop for new migrants or refugees. “Bet on Freedom” harm prevention programme for those who want to re-enter a casino after a period of exclusion from casinos in New Zealand. Prison Work. Gambling Harm Prevention and Reintegration Programme for Asians who are incarcerated.
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant communities. The workshop topics include: Positive Parenting Programme (Triple P Parenting). Communication programme for migrants Project Connect for international students. “Wellness Recovery Action Plan”(WRAP) for clients with mental health issues. Anger Management Programme. Gambling Prevention Workshop for new migrants or refugees. “Bet on Freedom” harm prevention programme for those who want to re-enter a casino after a period of exclusion from casinos in New Zealand. Prison Work. Gambling Harm Prevention and Reintegration Programme for Asians who are incarcerated.
- Programme Areas
Self help/ helpline, Mental health, Addictions - other, Smoking cessation
- Programme Type
Helpline / self-help - gambling, Helpline / self-help - mental health, Community based support - gambling, Venue exclusion for problem gamblers, Community based support - other, Peer / advocacy / group / family whānau support, Community based support - mental health, Face to face smoking cessation, Refugee / migrant, Supported employment
- Regions
South Auckland, East Auckland, Wellington, North Auckland, West Auckland, Central Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services provides tailor-made workshops and programmes for Asian groups within the community. These programmes and workshops have been developed to respond to the demands and requests from migrant communities.
The workshop topics include:
- Positive Parenting Programme (Triple P Parenting).
- Communication programme for migrants
- Project Connect for international students.
- “Wellness Recovery Action Plan”(WRAP) for clients with mental health issues.
- Anger Management Programme.
- Gambling Prevention Workshop for new migrants or refugees.
- “Bet on Freedom” harm prevention programme for those who want to re-enter a casino after a period of exclusion from casinos in New Zealand.
- Prison Work. Gambling Harm Prevention and Reintegration Programme for Asians who are incarcerated.
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a different culture from the host society. This situation causes some families serious relationship issues. Some people develop mental health issues such as anxiety, depression and so on. AFS provides two free counselling sessions for those who experience such health issues to help them to manage their difficulties and to succeed in their migration. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a different culture from the host society. This situation causes some families serious relationship issues. Some people develop mental health issues such as anxiety, depression and so on. AFS provides two free counselling sessions for those who experience such health issues to help them to manage their difficulties and to succeed in their migration. What is counselling? The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting. All the clinical staff in our agency are tertiary qualified and maintain professional memberships. If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them. The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together. At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential. Later counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs. People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
- Programme Areas
Self help/ helpline, Mental health, Smoking cessation
- Programme Type
Helpline / self-help - mental health, Peer / advocacy / group / family whānau support, Community based support - mental health, Face to face smoking cessation, Refugee / migrant
- Regions
South Auckland, East Auckland, Wellington, North Auckland, West Auckland, Waikato, Central Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral, GP, DHB clinical services, Corrections
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself or someone else to Asian Family Services.
Description
Asian Family Services understand that most migrant families from Asian countries experience a high level of stress in their migration process because of the lack of language proficiency and a different culture from the host society. This situation causes some families serious relationship issues. Some people develop mental health issues such as anxiety, depression and so on. AFS provides two free counselling sessions for those who experience such health issues to help them to manage their difficulties and to succeed in their migration.
What is counselling?
The word, counselling, is a foreign term for many Asian countries. Being unfamiliar with counselling can make Asian people hesitant to seek counselling help. Thus it is important for Asians to know about what counselling is and how it works. Counselling is a private and confidential process. You talk in confidence with an experienced, qualified professional who will work with you to help you find ways of coping that are helpful and lasting.
All the clinical staff in our agency are tertiary qualified and maintain professional memberships.
If you’ve never been to counselling before, it’s not unusual to feel anxious before the first meeting. You are welcome to bring a support person along with you to your counselling sessions. For many people, the most helpful thing about counselling is to have someone they can trust to talk to about things that concern them.
The first appointment is usually between 1 to 1 ½ hours. At this appointment you and your counsellor will talk confidentially and find out how you can best work together.
At this appointment you will also be asked to fill out some questionnaires, which give the counsellor an idea of how things are going with you. The information from the questionnaires is confidential.
Later counselling session is generally once per week or fortnightly for 50 minutes, depending on your needs.
People often ask how long they will need to come to counselling but this varies from person to person. With regard to how many counselling sessions you could have, your counsellor will guide you with this decision.
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
- Programme Areas
Addictions - other
- Programme Type
Venue exclusion for problem gamblers
- Regions
All of New Zealand
- Age Groups
Adult / Pakeke, Older adult / Kaumātua
- Referral Types
Self referral
Referral Process
Call 0800 862 342 or click here if you would like to refer yourself to Asian Family Services.
Description
Our organisation can act on behalf of a gambler to request that a gambling provider prevents a gambler from entering a particular gambling venue.
Programme Areas Mental health Programme Type Community based support - mental health, Refugee / migrant Regions North Auckland Age Groups Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua Referral Types GP Referral Process Wellness Services is only available for Apollo Medical Centre enrolled patients. If you want to refer yourself or someone else to this service, you can ask the GP to refer
Programme Areas Mental health Programme Type Community based support - mental health, Refugee / migrant Regions North Auckland Age Groups Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua Referral Types GP Referral Process Wellness Services is only available for Apollo Medical Centre enrolled patients. If you want to refer yourself or someone else to this service, you can ask the GP to refer
- Programme Areas
Mental health
- Programme Type
Community based support - mental health, Refugee / migrant
- Regions
North Auckland
- Age Groups
Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
- Referral Types
GP
Referral Process
Wellness Services is only available for Apollo Medical Centre enrolled patients. If you want to refer yourself or someone else to this service, you can ask the GP to refer
Disability Assistance
Wheelchair access
Additional Details
Face to face / Kanohi ki te Kanohi, Child / Tamariki friendly
Public Transport
If you want to come to our office by bus, please click here to search for the bus near to you
Parking
For the Grafton office, our parking is at the rear of the building, enter through either 160 Grafton Road, or 6 Arawa Street.
For the North Shore office, our parking is at the rear of the building, enter through Jack Hinton Dr.
Website
Contact Details
15 Jack Conway Avenue, Manukau, Auckland
South Auckland
9:00 AM to 5:00 PM.
-
Phone
0800 862 342
Email
Website
128 Khyber Pass Road, Grafton, Auckland
Central Auckland
9:00 AM to 5:00 PM.
-
Phone
0800 862 342
Email
Website
62 Paul Matthews Road, Rosedale, Auckland
North Auckland
9:00 AM to 5:00 PM.
-
Phone
0800 862 342
Email
Website
5-7 Vivian Street, Te Aro, Wellington
Wellington
9:00 AM to 5:00 PM.
-
Phone
0800 862 342
Email
Website
20 Buckleys Road, Linwood, Christchurch
Canterbury
9:00 AM to 5:00 PM.
-
Phone
0800 862 342
Email
Website
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This page was last updated at 11:48AM on March 27, 2024. This information is reviewed and edited by Asian Family Services.