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Family Link

Mental Health & Addictions Service


Support Zone (Supporting Parents Healthy Children)

Programme Areas

Mental health, Addictions - drug & alcohol

Programme Type

Peer / advocacy / group / family whanau support, Advocacy / group / family whanau support (AOD)


Bay of Plenty

Age Groups

Child, Youth

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Families are important. We encourage family members to contact us, and/or for services to refer families and whanau to Family Link for support, education and advocacy. Referrals to our services can be made by anyone including:

  • Self referrals
  • Hospital services
  • Community services
  • Doctors
  • Schools

Give us a call on: 07 577 1457, or fill out our referral form and fax it to us.

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Support Zone is available to you in the Western Bay of Plenty.
We will help you learn about what mental illness or addiction is, and how it affects a person who is important to you. We will teach you useful coping strategies, so that when life gets hard, you can bounce back easier. And all this is done in a fun and creative way.

How Support Zone works:

  • Providing an opportunity for children, adolescents & youth to learn about what mental unwellness & addictions are & their effects.
  • Learning useful coping skills that will build resiliency to support children and youth in their everyday lives & through the tough times.
  • Presents an opportunity for children and youth to express themselves in a safe, supportive environment.
  • Education is achieved using fun, creative activities.
  • We encourage positive peer relationships with other young people who can understand your experiences, so you don’t feel alone.

We offer: 

  • Individual support & group programs for young people.
  • Support Zone is tailored to the uniqueness of each family.
  • We can assist parents & whanau, by finding the right resources & information for your children.
  • And for professionals, if you have a family or client in your care & need information or resources, we can provide this or point you in the right direction, to meet your client’s needs.


  • Reduction of feelings of isolation through meeting others in similar situations
  • To support the development of resilient children
  • Reduction of negative effects & stresses through awareness & education
  • Children who can express themselves

Contact Details

  • Ext 1: Karen Potter

    Family and Whanau Fieldworker & Supporting Families Healthy Children Fieldworker

  • Ext 2: Trish Thobis

    Family and Whanau Fieldworker

  • Ext 3: Brian Thomas

    Family Link Trust Manager

17th Avenue West
Tauranga South
Bay Of Plenty 3112

Information about this location

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Street Address

17th Avenue West
Tauranga South
Bay Of Plenty 3112

Postal Address

PO Box 15244

This page was last updated at 4:27PM on June 3, 2020. This information is reviewed and edited by Family Link.