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Capital & Coast DHB Early Intervention in Psychosis Service

Public Service


Nau mai piki mai te tari "EIS" ki poneke

The Early Intervention Service is a community mental health team covering the Wellington region (including Kapiti, Porirua, Wellington and the Hutt Valley). We provide support, treatment and information to young people aged between 13 and 25 (and their whanau and family) who are experiencing psychosis for the first time or who have not previously had treatment for psychosis. We may support clients for up to 2 years.

He aha te mate ahotea?

Psychosis is a word used to describe a number of experiences or symptoms that happen together. These may include hearing “voices”, having jumbled thoughts, having frightening or unusual ideas and having too little (or too much) energy. It can also cause changes in mood and behaviour.

At the Early Intervention Service we help you work out if you are experiencing psychosis. We do this by talking with you and (if possible) your family or other people who know you well, asking questions about what has been happening. This early stage of talking is called an assessment. If the assessment shows you are experiencing psychosis we can work with you to develop a treatment plan.

We also allocate you a care manager. This person is your main contact at the Early Intervention Service and is responsible for arranging and coordinating with you the care you receive from us.


An important part of treatment is learning about psychosis and the things that may trigger it. We offer a variety of education on a one-to-one basis or within a group.


People with psychosis often benefit from medication at some stage of their treatment. The psychiatrist you meet will check your general health and discuss the option of medication with you, explaining all the pros and cons. They will meet with you regularly to see how you are doing and if you have been prescribed medication, they will check how it is working.

Who should I call if I need help urgently or after hours?

During normal working hours 8.30am-5.00pm, Monday to Friday, you can call EIS on (04) 806 0002.

After hours please contact Te Haika, the CCDHB mental health contact centre on 0800 745 477.

You may be put through to the Crisis Assessment and Treatment (CAT) Team. The experienced clinicians at CATT provide crisis assessment and treatment when there are urgent concerns about a person's wellbeing or safety. They will help you manage the situation until the staff you normally see here at Early Intervention Service are available again, usually the next working day.

CATT and Te Haika are not an emergency service.

At any time when there is a serious or immediate risk that someone could be harmed, call the Police (111).


8.30 am - 5.00 pm Monday - Friday

Travel Directions


Kei whea matou?

21 Hania St, Mt Victoria, near Kent Tce.

Hania St is a ten minute walk from Courtenay Place. There are car parks available at the front of the building. Alternatively parking is available on the street.

Contact Details

Te Whare Tipu
21 Hania Street
Mount Victoria
Wellington 6011

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Street Address

Te Whare Tipu
21 Hania Street
Mount Victoria
Wellington 6011

This page was last updated at 1:53PM on September 5, 2017. This information is reviewed and edited by Capital & Coast DHB Early Intervention in Psychosis Service.