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MidCentral, Wellington, North Auckland, Dunedin - South Otago, Waikato, Central Auckland, Canterbury, Whanganui, South Canterbury > Mental Health & Addictions >

PGF Services (Problem Gambling Foundation)

Mental Health & Addictions Service

Description

PGF Services offers free, confidential counselling and health promotion support services throughout Aotearoa for anyone impacted by gambling. We have duty counsellors available by phone, live chat, text, or email between 8.30-5pm Monday to Friday to answer your questions and provide immediate support.

Staff

PGF Services provide counselling and support services to anyone affected by harmful gambling. The service is free, professional and confidential.

Fees and Charges Categorisation

Free

Fees and Charges Description

Our counselling services are free, professional and confidential. We are funded by the Ministry of Health through the gambling levy, to work with all people who are affected by gambling.

This includes friends, family, work colleagues, employers, and anyone affected by someone else's gambling.

Our public health service offers free presentations and workshops for community and professional groups.

Donations are welcome. We are a registered charity.

Hours

5-7 Vivian Street, Te Aro, Wellington

Open today 8:30 AM to 5:00 PM.

Mon – Fri	8:30 AM – 5:00 PM

PGF Services can be contacted during these hours, via 0800 664 262.

Please note that some of our clinic locations have different opening hours and may not be open every day.

To find a clinic address and opening hours, please click here.

Public Holidays: Closed ANZAC Day (25 Apr), King's Birthday (3 Jun), Matariki (28 Jun), Labour Day (28 Oct), Auckland Anniversary (27 Jan), Waitangi Day (6 Feb), Good Friday (18 Apr), Easter Sunday (20 Apr), Easter Monday (21 Apr).

Languages Spoken

English, Cantonese Chinese, Chinese, Korean, Japanese, Mandarin Chinese, Samoan, Tongan, Thai, Hindi, Vietnamese

Programmes

+ Refine

Freephone - 0800 664 262, Text 5819, Live chat www.pgf.nz, help@pgf.nz

Free, professional and confidential help and support by phone, live chat, text or email. If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm. People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.

Programme Areas: Self help/ helpline, Mental health, Addictions - other
Programme Type: Helpline / self-help - gambling, Online / e-mental health
Regions: All of New Zealand
Age Groups: Youth / Rangatahi, Adult / Pakeke, Older adult / Kaumātua
Referral Types: Self referral, GP, DHB clinical services, Corrections

Referral Process

Phone: 0800 664 262
Website: www.pgf.nz
Email: help@pgf.nz

Description

Free, professional and confidential help and support by phone, live chat, text or email.

If you are concerned about your own gambling or someone else’s gambling, we can help. A duty counsellor is available Monday to Friday 8.30am until 5.00pm.

People can, and do, stop gambling. A supportive and professional counsellor can encourage and motivate you to take all the steps required to regain self control and direction in your life.

Gambling Support Group

PGF Services offers support groups in some locations. These support groups are for people who would like to work towards and maintain being 'gamble free'. Significant others are also welcome. The meetings have a semi-structured group format. The facilitators lead the group in a learning activity and support the group to remain focussed and supportive of one another. A testimonial from one of the attendees at the support group… "The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences. May I take this opportunity to thank you all for your support and guidance over the years".

Programme Areas: Addictions - other
Programme Type: Community based support - gambling
Regions: South Auckland, East Auckland, North Auckland, West Auckland, Central Auckland
Age Groups: Adult / Pakeke, Older adult / Kaumātua
Referral Types: GP, DHB clinical services, Corrections

Referral Process

Entry into the gambling support group meetings is by referral from the PGF counsellor. Please call 0800 664 262 for further information.

Description

PGF Services offers support groups in some locations.

These support groups are for people who would like to work towards and maintain being 'gamble free'. Significant others are also welcome. The meetings have a semi-structured group format. The facilitators lead the group in a learning activity and support the group to remain focussed and supportive of one another.

A testimonial from one of the attendees at the support group…
"The PGF Auckland Support and Maintenance Group has been instrumental in keeping me gamble free. It is the sharing, vigorous discussions and exercises that I have found to be most helpful in fostering and maintaining my strength and determination to abstain. The group is run by a small dedicated and compassionate team of counsellors who facilitate each meeting providing a fertile ground for learning and growing by all participants be they in a time of need or in a period of abstinence wishing to further strengthen their resolve and pass on their experiences.

May I take this opportunity to thank you all for your support and guidance over the years".

Counselling

At PGF Services our face-to-face counselling is free, professional and confidential. Counselling is available throughout New Zealand for individuals, couples, families and groups so you can get the help and support you need and it won’t cost you anything. We also offer counselling by telephone for people in remote areas or who are housebound.

Programme Areas: Addictions - other
Programme Type: Community based support - gambling
Regions: MidCentral, South Auckland, East Auckland, West Auckland, Dunedin - South Otago, Waikato, Central Auckland, Hutt, Canterbury, Taranaki, Wellington, Lakes, North Auckland, Bay of Plenty, Whanganui, South Canterbury
Age Groups: Adult / Pakeke, Older adult / Kaumātua
Referral Types: Self referral, GP, DHB clinical services

Referral Process

Phone: 0800 664 262
Email: Online Referral Form: Click here<br />

Find a PGF Clinic Near You
Please note that some of our clinic locations have different opening hours and may not be open every day. To find a clinic address and opening hours please click here.

Description

Multi Venue Exclusion

Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.

Programme Areas: Addictions - other
Programme Type: Venue exclusion for problem gamblers
Regions: MidCentral, South Auckland, East Auckland, Central Lakes, West Auckland, Dunedin - South Otago, Waikato, Central Auckland, Hutt, Canterbury, Taranaki, Wellington, Lakes, North Auckland, Bay of Plenty, Whanganui, South Canterbury
Age Groups: Adult / Pakeke, Older adult / Kaumātua
Referral Types: Self referral, GP, DHB clinical services

Referral Process

Phone: 0800 664 262
Email: Online Referral Form: Click here<br />

Find a PGF Clinic Near You
Please note that some of our clinic locations have different opening hours and may not be open every day. To find a clinic address and opening hours please click here.

Description

Our organisation can act on behalf of a gambler to request that a gambling provider prevents that person from entering their venue.

Disability Assistance

Wheelchair access, Wheelchair accessible toilet, Mobility parking space, Quiet, low sensory environment, Support to make decisions, Assistance to move around, More space to move around

Additional Details

Face to face / Kanohi ki te Kanohi, Phone, Online / virtual / app

Document Downloads

Referral Form (DOCX, 241.1 KB)
A referral form is attached if required. This referral form provides us with information about the client and details of the referring agency. Otherwise appointments can be made by phoning 0800 664 262.