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Pirirākau Hauora - Mental Health Services

Mental Health & Addictions Service, Kaupapa Māori


8:00 AM to 4:30 PM.


Pirirākau Hauora provides a range of Kaupapa Māori Health Services. Please below for the Mental Health Services available or see the Pirirākau Hauora website for more information on GP and health services.

The Pirirākau Hauora service area covers from the Wairoa River to the Waipapa Stream, across to the Kaimai Ranges in the West and to the sea. These are Pirirākau tribal boundaries including Te Puna, Whakamarama and Omokoroa. 


Te Puawaitanga o te Hinengaro - Mental Health Services

Programme Areas

Mental health, Kaupapa Māori

Programme Type

Peer / advocacy / group / family whānau support, Community based support - mental health, Non-acute specialist mental health community services, Kaupapa Māori - mental health


Bay of Plenty

Age Groups

Child / tamariki, Youth / rangatahi, Adult / pakeke

Referral Types

Self referral, GP, DHB clinical services, Corrections

Referral Process

Referrals can be made in the following ways:

  • Self-referral
  • Whānau referral
  • Iwi or Hapū Agency Referral
  • Community Organisation Referral
  • Mental Health Service Referral
  • Social Service Agency Referral
  • GP, or other health professional

We offer services to people who:

  • Have a diagnosed or suspected mental health problem (e.g. depression, anxiety, schizophrenia, bipolar disorder)
  • Are seeking information about mental ill-health, its treatment and prevention
  • Are whānau members or are the significant other of a person with a mental health problem, as identified by that person

Age criteria for services are:

  • Tamariki & Rangatahi 0-24 years
  • Pakeke/Adult 25-65 years

Most people will become mentally unwell within their lifetime. For some, the experience will be insignificant.  For others, the impact of the experience will turn their lives upside down and may require them to seek support from mental health services.

Our organisation provides kaupapa Māori mental health services to tamariki, rangatahi (children & adolescents) and pakeke (adults).

Our service includes but is not limited to:

  • Advocacy
  • Assessment (including Cultural Assessments)
  • Case Management
  • Support Planning and Managing Wellness
  • Referrals to other services

Tamariki and Rangatahi services are based at 4 Paparoa Road

Pakeke/Adult services are based at 3 Lochhead Road


8:00 AM to 4:30 PM.

Mon – Fri8:00 AM – 4:30 PM

If you are in crisis and requiring support outside of our work hours please phone the Crisis Team at 0800 800 508.

However, if you're feeling unsafe or unwell and need someone to talk to, please ring or text the helpline at 1737. This number will give you access to a professional counsellor 24 hours and 7 days a week.

Public Holidays: Closed Queen's Birthday (6 Jun), Matariki (24 Jun), Labour Day (24 Oct), Auckland Anniversary (30 Jan), Waitangi Day (6 Feb), Good Friday (7 Apr), Easter Sunday (9 Apr), Easter Monday (10 Apr), ANZAC Day (25 Apr).

Contact Details

8:00 AM to 4:30 PM.

If you are requiring support whilst in crisis and outside of our normal working hours, please contact the Crisis Team at 0800800508.

If you need to talk with someone because you're feeling unwell and requiring support then please call or text  the helpline at 1737. There will be a professional counsellor available for you to talk to 24 hours and 7 days a week.

Youthline 0800376633. - Free text 234 or email:

4 Paparoa Road
Te Puna
Bay Of Plenty 3172

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Street Address

4 Paparoa Road
Te Puna
Bay Of Plenty 3172

Postal Address

3 Lochhead Rd
RD6 Te Puna
Tauranga 3176

This page was last updated at 10:19AM on February 10, 2022. This information is reviewed and edited by Pirirākau Hauora - Mental Health Services.