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Pou Whakaaro

Mental Health & Addictions Service, Community Health


Pou Whakaaro for Families

Programme Areas

Mental health, Addictions - drug & alcohol

Programme Type

Peer / advocacy / group / family whānau support, Advocacy / group / family whānau support (AOD)


Bay of Plenty

Age Groups

Child / tamariki, Youth / rangatahi, Adult / pakeke, Older adult / kaumātua

Referral Types

Self referral, GP, DHB clinical services

Referral Process

Our office is at 1 Bracken Street, Whakatāne. You are welcome to pop in, or call us on (07) 308 9430 or Freephone 0800 326 773. 

You can also email Tangi to find out how we can help.


Our Pou Whakaaro for Families office is a place where families and caregivers can meet for emotional support, information and linking to other services. We can also travel to meet you at your home, business or community within the Eastern Bay. Our team can support families where a member is living with a mental illness.

We provide:

  • family/whānau advocacy
  • family/whānau emotional support
  • home visits
  • linking and liaison with mental health and wellness services
  • information and education
  • peer support and wellness activities
  • library and resources
  • Straight Up Programme for 7-12 year olds who have a family/whānau member affected by mental illness

We regularly run groups and get togethers, and have guests in to share their skills and expertise.

Contact Details

This page was last updated at 9:17AM on February 10, 2021. This information is reviewed and edited by Pou Whakaaro.